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“The Hotel” 4 of 5 bubbles
Review of PGA National Resort & Spa

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PGA National Resort & Spa
Certificate of Excellence
GreenLeadersSilver level
Leeds, United Kingdom
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“The Hotel”
4 of 5 bubbles Reviewed 19 January 2014 via mobile

Great rooms, with very comfortable beds. The service of the restaurants is good but the actual service of the hotel managers is awful. Pool area is mediocre, however, the overall golfing facilities is fantastic. Similarly, gardens mall is very local. Good hotel in general, just a shame about the managers.

Stayed January 2014
Helpful?
Thank adavis175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,386 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (294)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Italian first
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English first
Milan
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

Very impressive for a European . When you exit motorway and enter into PGA Boulevard you realize this place has a certain importance . I found it obviuosly very nice . I staied only one night so did not have time to experience all the opportunities but there seem to be a lively organization for golfers and non golfers and mostly important to me also for kids . Very nice pool . Not being used to high end US pricing for green fees I was actually shockked in heating 300 usd for the green fee and limited myself to practice on an excellent driving range .

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank piero_ricci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vermont
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

We have stayed at the PGA for several years and each experience is better than the last. The hotel just underwent an amazing multi-million dollar renovation; the rooms are modern and welcoming. The staff is absolutely first class. Dan and Mark are great valets, Adam at the pool makes everyone feel at home, the housekeeper staff is great, turndown service is excellent and a really nice touch. The staff have created many hotel events for children, for adults and for families. We feel at home at this hotel. We can't imagine staying anywhere else when we are in the Palm Beach area. PS The golf and the spa are wonderful as well.

Room Tip: We have stayed in several room types. The Executive Suites have some extra room and the bathrooms a...
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paulvermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGA National R, Public Relations Manager at PGA National Resort & Spa, responded to this review, 4 March 2014
Paul,
Thank you for writing this very valuable review for our resort! We're glad you enjoyed our renovation as well as our staff! I will make sure Dan, Mark and Adam will get the recognition they deserve! We're thrilled you've found a second home with us and look forward to hosting you and your guests in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

Catering manager, Anna Erickson, went above and beyond to make sure every detail of our wedding celebration was taken care of and I didn't have to worry about a thing! She and the staff at PGA National helped us to plan and carry out the ultimate wedding weekend experience with family and friends from all over the US! Whether it was sleeping, eating, drinking, or playing poolside at the resort, we were comfortable, had a blast, and were taken care of with the friendliest service everywhere we went! Celebrating our marriage in the British Ballroom was perfection. PGA knocked it out of the park! THANK YOU, PGA!

Room Tip: The wedding suite was ABSOLUTELY AMAZING! I wish we had stayed an extra night--or two! It made our h...
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  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Annafromak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGA National R, Public Relations Manager at PGA National Resort & Spa, responded to this review, 4 March 2014
Anna,
Thank you for writing this valuable review for our resrt! We are honored to be chosen as your wedding destination! I will make sure Anna receives the recognition she deserves as well as the other staff members who were apart of making this day special. We thank you again for choosing us and wish you many years of marital bliss!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 January 2014

We enjoyed the resort & the golf courses. We received a very warm welcome from the valet gentlemen, and the service at both the Champions and Fazio courses was excellent.
Our room was nice, and the room service waiter was excellent.

Green Features: Likes the resorts efforts to be environmentally friendly
  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lorna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
129 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 2 January 2014 via mobile

Holiday stay because family in area. Is overpriced but does do extras for kids at holiday time. Golf is expensive and other golf resorts are superior. Rooms are large but housekeeping slow to clean them. Add on 25 dollar resort fees daily Area nice for restaurants not for beach Will stay again next Dec cause family here suites differ. Some with couch and fold out bed some not. Hznducsp bathroom big but only one sink. Jeep that in mind when and if requesting suite

  • Stayed December 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Travelingbonedoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
1 review
5 of 5 bubbles Reviewed 30 December 2013

This is the best hotel I have ever stayed in. We were there for a US kids golf competition. The courses are great, the staff are friendly and efficient and the room was lovely. We had a gorgeous view from the balcony. The housekeeping was excellent. The room was spotless. The food was good and they have a happy hour for drinks most days where the beer is $2. Really hope we can afford to come back next year. Would highly recommend.

Room Tip: Ask for one facing the lake. Great view.
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  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kevin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGA National R, Public Relations Manager at PGA National Resort & Spa, responded to this review, 4 March 2014
Kevin,
Thank you for taking the time to write this valuable review for our resort! We're so glad you enjoyed our world class services from the staff to our food services! We work really hard to provide you with the best service so I'm glad these efforts shined through! Thank you again for reviewing us and we look forward to hosting you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PGA National Resort & Spa

Property: PGA National Resort & Spa
Address: 400 Avenue of Champions, Palm Beach Gardens, FL 33418-3698
Phone Number:
Region: United States > Florida > Palm Beach Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Palm Beach Gardens
#5 Romantic Hotel in Palm Beach Gardens
#6 Family Hotel in Palm Beach Gardens
#7 Business Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): ££
Hotel Class:4 star — PGA National Resort & Spa 4*
Number of rooms: 379
Official Description (provided by the hotel):
Fresh off a comprehensive multi-million revitalization, PGA National Resort & Spa is a world-class golf, spa, vacation and meetings destination. The South Florida locale offers 90 holes of championship golf on five courses including the famed Champion Course, home to the popular PGA TOUR Honda Classic and legendary “Bear Trap.” A distinguishing highlight at PGA National is its new 33,000-square-foot, state-of-the-art Sports & Racquet Club (SRC). The impressive new facility features the latest exercise equipment, indoor racquetball court, three aerobics studios with new sound systems, five-lane saltwater lap pool, spin room with video road mapping, indoor volleyball court, two Pickleball / POP tennis courts, and 19 Har-Tru tennis courts (11 lit for night play). PGA National offers customized suites ideal for weddings, golf “buddy trips” and spa aficionados. Its numerous multi-use settings include a permanent, lakeside wedding venue with stunning vistas; scenic Lakeside Lawn perfect for receptions; iDeck – a new 3,000-square-foot terrace ideal for indoor / outdoor dining and entertaining; “Bar 91” 19th hole bar and grill; 40,000 square feet of self-contained conference and event space; and seven on-site restaurants and lounges including its acclaimed chef-driven Ironwood Steak & Seafood. The Spa at PGA National is a 40,000-square-foot oasis of tranquility featuring 32 treatment rooms and areas with 100 diverse treatments, the exclusive “Waters of the World” outdoor mineral pools, full-service salon, and relaxing lounge areas. Conveniently located within driving distance of major Florida population centers, the AAA Four Diamond resort is 15 minutes from Palm Beach International Airport (PBI), one hour from Fort Lauderdale-Hollywood International Airport (FLL) and 90 minutes from Miami International Airport (MIA). ... more   less 
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Also Known As:
Pga National Hotel Palm Beach Gardens
PGA National Resort & Spa Palm Beach Gardens, Florida

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