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Hilton Garden Inn Palm Beach Gardens
Certificate of Excellence
Manchester, Connecticut
2 reviews
“You must stay here”
Reviewed 4 November 2013

On Friday November First I checked into the hotel and checked out Sunday the Third. I ordered the breakfast buffet and had a server named, Guigui. She was awesome. This employee went over and above and made out three day stay pleasant. I wish more hotels hired such professionals.

When staying at the Hilton Garden in Palm Beach, Fl ensure you have Guigui as your server.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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854 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
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English first
Washington DC, District of Columbia
Level Contributor
65 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 2 November 2013

This is a pleasant Hilton property with decent service and breakfast. Its near the sports bars, malls and restaurants typical for this area. Nothing special nearby; all chains and rather bland but passable.

The front desk staff was friendly (if officious) but the restaurant staff at breakfast were super friendly and anxious to serve. As a Hilton Diamond member I was given the same welcome amenity as all other HH guests and didn't receive an upgrade until I got to my room and saw that I was given a room with two doubles instead of my preferred king. When I went back to the front desk I was told that there were no kings left "except suites." As it was 11 pm and I was only staying one night I did wonder (to myself) why she hadn't simply offered that upgrade ten minutes before when I first checked in, seeing that my preferred room wasn't available. Seemed like a missed opportunity to win a fan.

Room Tip: Sixth floor King Junior Suites look out over the man made lake
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank duchamp_98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linwood, United States
2 reviews
Reviewed 1 November 2013

The entire hotel staff we interacted with were professional, courteous & helpful. The hotel was safe, secure & in a great location. There was plenty of free parking, close to several quality restaurants & access to all major highways.

  • Stayed October 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tampa bay
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 October 2013

The Hilton Garden Inn is a wonderful hotel. I cannot say a negative thing about it.
I will say the LOCATION is the best! Walking distance to Downtown Palm Beach Gardens and across the street from the high end Gardens Mall.
If we are back in the area we would definitely return to this hotel!
Our room was spacious and clean as was the large pool and meeting areas.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slbca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren F, Director of Sales at Hilton Garden Inn Palm Beach Gardens, responded to this review, 28 October 2013
Thank you for your kind review, we will defiantly share the good word with our staff and continue to provide excellent service and accommodations. We look forward to welcoming you back to the Hilton Garden Inn Palm Beach Gardens!
All the best,

Lauren Foster
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harleysville, PA
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 October 2013

We just enjoyed a 4 night stay at the Hilton Garden Inn, Palm Beach Gardens. Every staff member we encountered was friendly and helpful. Our room was extremely clean with a super comfortable bed and good linens. There were no issues with excessive noise. The pool, exercise room, and business center were all in good working order. We also enjoyed the breakfast buffet, especially the made to order omelets. The only things I would change are the coffee (too weak) and the lighting in the bathroom (a bit dim). Also, there was a problem with hot water during our stay, which management took steps to correct. It is obvious that the staff here are well trained and want to please. We would definitely stay here again!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RRF2208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren F, Director of Sales at Hilton Garden Inn Palm Beach Gardens, responded to this review, 28 October 2013
Thank you for your great review of our hotel. We are glad to hear that you enjoyed our hot cooked to order breakfast and appreciate your comments

We do strive to insure a clean and friendly hotel and will certainly share your feedback with our staff. We look forward to seeing you again soon!

All the best, Lauren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germany
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 October 2013

Friendly staff, clean lobby and rooms, spacious and with good air conditioning. Within walking distance to mall for several good dinner and bar options. Good Wifi connectivity and breakfast (not the largest of selections but good quality).

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jl_hh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren F, Director of Sales at Hilton Garden Inn Palm Beach Gardens, responded to this review, 28 October 2013
Thank you for your kind review and we are glad to hear you stay with us for business!
We look forward to welcoming you back to the Hilton Garden Inn Palm Beach Gardens!

Best Regards,

Lauren Foster
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eustis, Florida
1 review
Reviewed 15 October 2013

I have stayed at this hotel many times and have had several meetings. The team that handles the set up for meeting space is the definition of service in their attitudes and actions. Michael and Besam were fantastic in making sure all our needs were anticipated and exceeded. They truly care about the guests and this comes through. When I stayed there were several convention groups going on at the same time and they never showed how they were stretched. I have done many meetings in hotels, and this one was simply the best. The food as great, the room perfect and most importantly, the service was outstanding. Kathleen the Catering Manager was constantly checking that things were great, and the personal touch was appreciated! Well done!!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Palm Beach Gardens

Property: Hilton Garden Inn Palm Beach Gardens
Address: 3505 Kyoto Gardens Dr, Palm Beach Gardens, FL 33410-2766
Phone Number:
Region: United States > Florida > Palm Beach Gardens
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Palm Beach Gardens
#3 Family Hotel in Palm Beach Gardens
#3 Business Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Palm Beach Gardens 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Hilton Garden Inn Palm Beach Gardens offers great access to Downtown at the Gardens and the Gardens Mall. Perfect for your trips to Palm Beach County. Offering complimentary high-speed internet, a microwave and refrigerator included in all rooms, 24 hour Precor fitness center, 24 hour business center, Great American Grill serving breakfast and dinner, a lobby bar and a heated pool. ... more   less 
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Also Known As:
Hilton Garden Inn Palm Beach Gardens Hotel Palm Beach Gardens
Hilton Garden Inn Palm Beach Gardens Florida

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