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“Perfect Settings” 4 of 5 bubbles
Review of Hilton Garden Inn Palm Beach Gardens

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Hilton Garden Inn Palm Beach Gardens
Certificate of Excellence
Toronto, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Perfect Settings”
4 of 5 bubbles Reviewed 5 June 2014

I stayed for two nights, great location to all high end service, short drive to beaches included Ju[iter beach with free parking. Restarants is surrounding area very upscale and pricy. The sea food small restarant are quite reasonable and great food. Gandar great sport store for hats etc. and next door great sport bar all sea food at your finger tips. Excellent service
As for the hotel very clean and well maintained however food and staff need improvment
Wake up call not so great, voice mail called several times even though u pick it up once, need to be improved. Over all great place to stay, AC works well and can be adjust and price can be adjust will breakfast. Breakfast is $11.50 not a great selection especiall for special needs e.g diabetic and other meds. Pool and hot tup reasonable nothing special, close at dusk, could improve

Room Tip: upper floors, garden view and corner suite less noisey Door are heavy-duty and slam every so ofter...
See more room tips
  • Stayed May 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank annienotes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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820 reviews from our community

Traveller rating
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    189
    60
    13
    7
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Pompano Beach, Florida
1 review
2 of 5 bubbles Reviewed 30 May 2014

I gave this hotel a 2nd try, (first stay I was woken up twice (once on Sat night and again on Sunday morning at 8:30 am!!) Internet is very slow after paying for the premimun service I had to spend 45 minutes with customer service. Don't order the pizza - room service is pricey but not at all worth it. Pool area not picked up, towels are very small and overall experience is the staff just doesn't care. I won't be going back. Hated the bed so uncomfortable.

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren F, Director of Sales at Hilton Garden Inn Palm Beach Gardens, responded to this review, 2 June 2014
Dear Sue C,

Thank you for review on TripAdvisor and I am sorry we did not exceed your expectations. I have addressed the issues you mentioned with our staff and we appreciate the feedback so we can improve our level of satifacation to our guests. We hope to see you again!

All the best,

Lauren Foster
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lauderhill, United States
1 review
5 of 5 bubbles Reviewed 27 May 2014

The quality of service rates among the best hotels worldwide. All of the employees are extremely friendly, helpful and respectful. The rooms are very clean and smell fresh. The hotel in located close to upscale shopping and not very far from water activities. A South Florida visit would be complemented by a stay in the Hilton Garden Inn.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edward S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren F, Director of Sales at Hilton Garden Inn Palm Beach Gardens, responded to this review, 2 June 2014
Greetings! Thank you for you kind review. We sincerely appreciate your time in reviewing our hotel. We certainly will share with our staff to only continue delivering excellent accommodations and service. Thank you again and we do hope to see you again in the near future. All the best,

Lauren Foster
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morrisville, New York
1 review
5 of 5 bubbles Reviewed 26 May 2014

The hotel has a great location and is so safe and clean. The best part is the staff. They are the best. They are hardworking, and kind. Feels like home! Our stay has been perfect! Would definitely stay here again!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carolesykes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren F, Director of Sales at Hilton Garden Inn Palm Beach Gardens, responded to this review, 27 May 2014
Dear Carolesykes,

Thank you so much for your recent review on TripAdvisor! I agree with you that we have great staff and we really appreciate the feedback. We will be sure to share your great comments with the staff and we look forward to welcoming you back to the Hilton Garden Inn Palm Beach Gardens, FL!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Largo, Florida
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

I have stayed in very nice hotels and some not so nice. This hotel was absolutely clean. There were no missed spots of dust accumulation , no missed drips or spills or any trash or debris lying about. The air in the rooms and halls smelled clean and you could feel the cleanliness in the air. The staff was very nice and even had a spare phone charger to borrow as I left mine home.
This was the best experience. The area is also very lovely as well.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tam5047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren F, Director of Sales at Hilton Garden Inn Palm Beach Gardens, responded to this review, 27 May 2014
Dear tam0547,

Thank you for your recent review on TripAdvisor! We will be sure to share your comments with our Housekeeping staff who work very hard to keep the hotel in pristine condition!

We look forward to welcoming you back to the Hilton Garden Inn Palm Beach Gardens, FL and thank you again for the kind words!

Best Regards,

Lauren Foster
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valencia, Spain
1 review
3 of 5 bubbles Reviewed 26 May 2014

Good location very close to the Mall and a short walking distance to Downtown. The room is clean. Bathroom a bit old. It was good to have a microwave in the room. I found the matress too soft. It is a pity you cannot open the window.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren F, Director of Sales at Hilton Garden Inn Palm Beach Gardens, responded to this review, 2 June 2014
Dear Laura A,

Greetings! Thank you for you kind review. We sincerely appreciate your time in reviewing our hotel. We certainly will share with our staff to only continue delivering excellent accommodations and service.

All the best

Lauren Foster
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Mills, Maryland
1 review
4 of 5 bubbles Reviewed 22 May 2014

I've been staying at the HGI in Palm Beach Gardens off and on for the past year and have been very happy with the staff and the facility. The location is central to many restaurants and shopping, many in walking distance.I would like to especially mention Flora (guest service rep) who has been very courteous every time I stay.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tmandtll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren F, Director of Sales at Hilton Garden Inn Palm Beach Gardens, responded to this review, 23 May 2014
Dear Tmandtll,

Thank you so much for your review on TripAdvisor and we are delighted to hear that you had a pleasant stay and we also look forward to welcoming you back!

Also, thank you for recognizing Flora who is one of our Front Desk Customer Service Agents. She is a great asset to the Hilton Garden Inn Palm Beach Gardens and will be recognized as a result of your posted comment.

Best Regards,

Lauren Foster
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Palm Beach Gardens

Property: Hilton Garden Inn Palm Beach Gardens
Address: 3505 Kyoto Gardens Dr, Palm Beach Gardens, FL 33410-2766
Phone Number:
Region: United States > Florida > Palm Beach Gardens
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Palm Beach Gardens
#3 Family Hotel in Palm Beach Gardens
#3 Business Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Palm Beach Gardens 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Hilton Garden Inn Palm Beach Gardens offers great access to Downtown at the Gardens and the Gardens Mall. Perfect for your trips to Palm Beach County. Offering complimentary high-speed internet, a microwave and refrigerator included in all rooms, 24 hour Precor fitness center, 24 hour business center, Great American Grill serving breakfast and dinner, a lobby bar and a heated pool. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Palm Beach Gardens Hotel Palm Beach Gardens
Hilton Garden Inn Palm Beach Gardens Florida

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