On a recent business trip to South Florida, I stayed 4 nights at the Marriott Pam Beach Gardens. I started to write a long narrative about all the things that either went wrong or the service that could have been much better, but frankly, I simply ran out of steam. While I was there, I asked twice to speak to the GM regarding my complaints, but I never heard from her. Had she returned my call, I would have not taken the time to write this review. So, she had her opportunity to discuss my experience while I was there.
This hotel is not terrible, but it's not wonderful either. There's a lot to be desired from a guest service/relations perspective and I think most of the problems I encountered stem from too many under-trained and/or under-motivated young staff. That's not to say that they don't have some very pleasant and professional folks working there. Just not enough of them. Most staff I encountered there were just fine. It was the unengaged knuckleheads that soured my experience.
There was nothing remarkable about this Marriott except all the little things that made for a very forgettable stay -- none the least of which was some unprofessional staff, my backed-up toilet, all-night freeway noise keeping me awake and having to change rooms because the room phone went dead.
P.S. I should mention that the food at all the Marriott's I have stayed at (this one included) has been excellent!
- Official Description (provided by the hotel):
- Whether you're visiting Palm Beach Gardens, Florida for your next getaway or for business, Palm Beach Gardens Marriott is the starting point for every occasion. Infusing every stay with stylish accommodations and first-class amenities, relaxation abounds at our hotel in Palm Beach Gardens. Our close proximity to Jupiter Beach and upscale shopping creates endless options to accent every traveler's itinerary. ... more less
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- Also Known As:
- Palm Beach Gardens Marriott Hotel Palm Beach Gardens
- Marriott Palm Beach Gardens
- Palm Beach Gardens Marriott Florida