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“Pleasant Surprise”

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Homewood Suites by Hilton Palm Beach Gardens
Certificate of Excellence
Houston, Texas
Level 6 Contributor
317 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
“Pleasant Surprise”
Reviewed 12 April 2012

I was really surprised at how much I liked this hotel. I had never booked at this chain before, and after stopping at the wrong Homewood Suites and seeing its reception area, had gotten concerned. Upon arriving at the Homewood Suites in Palm Beach Gardens though, I was really pleased. It is in a pretty, upscale area near Florida Atlantic University and a number of golf courses. It is very close to Juno Beach, and about 15 miles north of Palm Beach (roughly 85 miles north of Miami, and about 50 north of Fort Lauderdale). The hotel is adjacent to a relatively upscale strip mall with a number of appealing restaurants. The area is very quiet but readily accessible to I-95. The hotel upgraded me to a 2 bedroom, 2 bath suite with a full kitchen and large living room. It was far more space than I needed but I was really impressed at how well laid out and comfortable the suite was. Because each bedroom (one with a king bed and one with two queen beds) had its own private bathroom, there would be no problem with sharing this suite with traveling companions. Internet access, parking, and a daily breakfast and dinner were all complimentary.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wedgewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lizoliver, General Manager at Homewood Suites by Hilton Palm Beach Gardens, responded to this review, 8 May 2012
Thank you for your wonderful comments. It will be shared with staff and ownership.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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614 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
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English first
Atlanta
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 April 2012

This hotel's housekeeping staff only keeps limited hours, and it is a real problem. One evening as we were leaving around 5:30 pm, I called to ask that our sofabed be made up. When we returned late at night, it had been opened but only a bottom sheet put on. Another day the room was cleaned but the housekeeper did not leave any towels! Yet another day, we were out of the room from 10am until 4:30pm but when we returned, the room had not yet been cleaned. We called the front desk when we left again at 5:30 to ask them to get the room cleaned, but when we returned late at night, no one had been there! They had called to say their cleaning staff leaves at 5:30. Okay, but don't you think all the rooms should be cleaned before they leave? We ended up getting a 50% discount for that night, but overall I was not impressed. I have stayed at several other Homewood Suites before and have never had these kinds of problems.

Stayed April 2012, travelled with family
Helpful?
5 Thank NBDBAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
114 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 9 April 2012 via mobile

After evacuate Hoolywood in Fort Lauderdale we by coinsidence fall in to this hotel. If it had been possible, we would spend the last 10 days here. Wonderful staff, nice, big, clean rooms. A lot of inventory, and if you need more, just ask! Breakfast and dinner included, free parking and 10 min drive from Juna Beach, a paradice for children from 3 - 8 year. Free shuttle to the beach and the malls. Quite anf friendly. I will not give any hotel a top svore on Trip Adviser before this is beaten. Absolutley to recomend.

Stayed April 2012
Helpful?
Thank Sunnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 April 2012

Very nice palce, very nice people,utstanding managment, il defenetly recommended to evrry one, CLOSE TO I95 and all things the palm beach can offer you , THNKS FOR THE GREAT VACATION!!!!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dennisjesst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 March 2012

When the room was cleaned during our week stay (which was rare) it wasn't really clean. Front desk staff was rude and the maids were useless. Didn't leave towels one day and most days never came at all. I wrote a lengthy letter to Hilton so we will
See if they respond.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank klt_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Alamitos
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 March 2012

Our favorite place to stay when we are in town. From the moment we check in to the moment we check out the entire staff is always welcoming, and extremely attentive. The morning breakfast offers a variety of choices - oatmeal, egg dishes, potatoes, breakfast meat, yogurt, bagels, danish, muffins, fresh fruit, and our favorite, make your own waffles. Coffee is always fresh, and the oj and apple juice is nice and cold. The evening reception is an added bonus. The beer on tap is cold and refreshing, as is the wine, and the light dinner fare varies every night, but they always have the makings for a nice, hearty salad. The rooms are quiet and really clean. The beds are nice and comfy. We like having the fully equipped kitchen, and there's a grocery store right across the street. The pool area is nice and relaxing, there's a laundry room that's never crowded, and there's always ample parking. If you come for Spring Training, Roger Dean Stadium is just a mile walk. It's just a really nice place to stay.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JustWright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level 6 Contributor
292 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed 4 March 2012

I travel a lot for business so I've seen many hotels. This one is located in an upscale strip mall so it is not on direct roadfront. The suite was small but clean. Staff were very attentive. The breakfast area is nice but crowded at peak times. Compared to other hotels, the variety is the same but better quality - not the crumbled eggs or dried out sausage. A variety of yogurt is offered as well. Great to have access to the refigerator and freezer for our 3 day stay. The location is in an upscale area so no spring breakers. Would stay here again.

Room Tip: Park in the back near the pool as spaces near the front door are really limited. You are still near...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 57Lulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Palm Beach Gardens

Property: Homewood Suites by Hilton Palm Beach Gardens
Address: 4700 Donald Ross Rd, Palm Beach Gardens, FL 33418-6785
Phone Number:
Region: United States > Florida > Palm Beach Gardens
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Palm Beach Gardens
#1 Business Hotel in Palm Beach Gardens
#2 Family Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Palm Beach Gardens 3*
Number of rooms: 93
Official Description (provided by the hotel):
The newest name in North Palm Beach hotels, the Homewood Suites by Hilton Palm Beach Gardens hotel offers an array of complimentary added values, high end amenities and award winning services. Start the day with our famous complimentary breakfast buffet that features mouth watering and healthy breakfast items. Then when you get home from a hard day of work, stop by and part take in our complimentary FULL dinner with complimentary beer and wine. Stay in shape at our onsite fitness center, or enjoy our complimentary access to a Gold's Gym only a short walk away. If you are still up for more action then head out and unwind in our heated outdoor pool or practice your swing on our putting green. Our little "Home" here in the North Palm Beach Gardens not only boasts our free amenities and awarding winning service; but we are a cut above the norm due to our location. We are 3 miles from the beach, 3 miles from the Gardens Mall and we are located in the "Beautification" award winning Donald Ross Village that features a wide varity of restaurants that appeals to every palate.Stay here with us at the Homewood Suites by Hilton Palm Beach Gardens makes sense. Whether you are on a business or leisure trip, traveling solo or with the family, or just in the area to get away, we take pride in hosting you! Make yourself at home! ... more   less 
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Also Known As:
Homewood Suites By Hilton Palm Beach Gardens Hotel Palm Beach Gardens
Homewood Suites Palm Beach Gardens
Homewood Palm Beach Gardens
Palm Beach Gardens Homewood Suites
Homewood Suites By Hilton Palm Beach Gardens Florida

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