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“" Not Hilton Brand worthy "”

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Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard
Certificate of Excellence
Reviewed 10 February 2014

when you think of Hilton, you think of quality.... This Embassy Suites property does not live up to its name... After staying there this week I seriously doubt I will be back any time soon.... This hotel is in much need of New A/C units in the rooms... Beware room 201.... The temp in this room was horrible... I appreciate the Florida Sun and expect it to be hot outside, but not inside the rooms... If you are looking for piece and quiet, this is not the place for you... We ended up moving rooms for a 2nd time due to noise levels as a result of a Wedding on the 2nd Floor Conference level... The loud noice could be heard thru out the hotel... I'm a HH Gold Member and I can tell you that dollar for dollar, I will most likely look elsewhere on my next trip to Palm Beach.

Room Tip: Don't pick the 01 rooms ( facing the east ) or the 19 rooms on the 2, 3rd or 4th floors for nois...
  • Stayed: February 2014, travelled with family
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1  Thank JCP_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 14 March 2014

Dear JCP_11,
Thank you for staying with us at the Embassy Suites Plam Beach Gardens PGA Blvd recently. I am sorry the air conditioning was not comfortable while you were in the room. We did have an unexpected repair that was made during your visit and again I am sorry you had this experience. We appreciate your business and hope to see you again in the future...Tom

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Reviews (981)
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682 - 688 of 982 reviews

Reviewed 9 February 2014

Its not Luxury, but the hotel is clean with good customer service. There are 2 swans in the lobby that makes this place somewhat cozy, family oriented. There were kids just watching the swans and the swans (Bach and Beethoven) giving them s subtle snub but still a show. So one of the hotel staff, brought out a lettuce for the one of the girls to feed one of the swans. He was careful to make sure the parents were agreeable. That little girl BEAMed with happiness just having the swan swim up to her.

The front desk was very accommodating also. We asked for a high floor away from all the girl's traveling field hockey/or some similar sport teams. They found us a quiet room, since the girls and their family was on all the floors.

The rooms were a bit dated, but clean. Not as updated as the hotel across the street where we stayed last time. But I would come back here again since the location was good, the price was OK for what we received (made to order breakfasts).

  • Stayed: November 2013, travelled as a couple
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Thank GreeneChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 14 March 2014

Dear Green chicago,
Thank you for taking the time to review your visit with us at the Embassy suites Palm Beach Gardens PGA Blvd. We appreciate the feedback and the kind words about the staff. Bach and Beethoven do get a lot of attention from the guests and I am glad you enjoyed watching the kids feed them their special food! Hope to see you in the future.

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Reviewed 6 February 2014

There was several small things, but were all insignificant. The rooms are very nice and well furnished. Dining area was great. Front desk and room service was TOP NOTCH. Had to pay for internet service though. Overall experience was very good.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Jeremy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 14 March 2014

Dear Jeremy D,
Thank you for the review about your visit to the Embasy Suites Palm Beach Gardens PGA Blvd recently. I am pleased that you had a good visit and enjoyed the hotel and staff. Thank you for your business and hope to see you in the future...Tom

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A TripAdvisor Member
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Reviewed 6 February 2014

You know you have arrived in south Florida when you get to this hotel! Lovely palm trees and manicured grounds and a lobby with truly tropical ambiance complete with waterfall, lush pond and live swans! Beautiful!

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 14 March 2014

Thank you for the nice review about your stay at the Embassy Suites Palm Beach Gardens PGA Blvd. We really appreciate your kind words and hope to see you again in the near future!...Tom

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Reviewed 5 February 2014

On second visit I found the experience every bit as enjoyable as my first.I will be back as it is my first choice hotel in Palm Beach Gardens.The rooms are very spacious and the two double bed option is good value.Rooms are very well cleaned and overall appearance of hotel very good.Staff in all areas Reception,Bar,Restaurant,Room Service etc very helpful and friendly.

  • Stayed: January 2014, travelled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Liam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 14 March 2014

Dear Liam K,
Thank you for the nice review about your stay at the Embassy Suites Palm Beach Gardens PGA Blvd. I am very pleased that you enjoyed your stay and we appreciate the kind words. We hope to see you in the near future. Tom

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Reviewed 5 February 2014

Embassy Suites are usually pretty nice, with decent service. This one in Palm Beach Gardens seems to be getting a bit tired looking. My room showed a lot of wear - stains on the carpet, loose shower rod, rusting towel rack, etc. Although the made to order omlettes were good, it took a while for tables to be cleaned off during the breakfast rush. Fresh fruit was not always available and somehow the staff seemed to always be making coffee right in the middle of peak breaksfast time so folks had to wait for the coffee to finish brewing - it may not be a big deal in the grand scheme of life, but when you are in a rush to get to work, waiting for the coffee to be ready is a pain.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank VikkiP001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 14 March 2014

Dear VikkiP001,
Thank you for the review about your recent stay at the Embassy Suites Palm Beach Gardens PGA Blvd. We appreciate the feedback and I am sorry the room conditions were less than you expected. We will be refreshing the guest rooms next year and hope that you will be back to see the nice improvements. Thank you again...Tom

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Reviewed 3 February 2014

The location, friendly staff, delicious (free) breakfast make this hotel a perfect choice. The evening reception was basically chips and free drinks. I would have preferred plentiful and a variety of snacks and no liquor for drink choices.
The major issue we repeatedly encounter was returning in the late afternoon to find that our room had not been serviced. The first two days housekeeping showed up at 5 PM to do our room. We did complain to the front desk only to be told that the hotel was sold out and they were running behind. This is totally unacceptable. The second day this occurred we begged to be placed on a list to have our room serviced early. We found this lack of service totally unacceptable and a major inconvenience.

Room Tip: Request to have your room serviced early...maybe it will get done by 5 PM.
  • Stayed: January 2014, travelled as a couple
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Thank EaglesSteelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 14 March 2014

Dear Eagles Steelers,
Thank you for the recent review about your visit to the embassy Suites Palm Beach Gardens PGA Blvd. I am sorry that your room was not serviced until later in the day and I have addressed this with our housekeeping manager. We appreciate the feedback and again I am sorry, hope to see you again in the near future.

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Additional Information about Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Address: 4350 Pga Blvd, Palm Beach Gardens, FL 33410-6524
Phone Number:
Region: United States > Florida > Palm Beach Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Palm Beach Gardens
#4 Business Hotel in Palm Beach Gardens
#6 Romantic Hotel in Palm Beach Gardens
Price Range: £90 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located minutes from some of Florida's best beaches, golf courses, shopping and dining, the Embassy Suites Palm Beach Gardens - PGA Boulevard is an ideal destination. Enjoy a complimentary cooked-to-order breakfast and a complimentary Evening Reception before dining on site at Verdea Restaurant and Wine Bar. From a grand ballroom to executive boardrooms, this hotel in Palm Beach hosts events for between 10 and 400 guests. Onsite amenities include a fitness center, ATM and free breakfast. ... more   less 
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Also Known As:
Embassy Suites Palm Beach Gardens
Palm Beach Gardens Embassy Suites
Embassy Suites By Hilton Palm Beach Gardens PGA Boulevard Florida

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