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“O.K. hotel... has potential to be a Great hotel”

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Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard
Certificate of Excellence
Reviewed 18 April 2014

Bed & Pillows: Great! Breakfast: Very Good. Managers Reception: O.K. Need more than chips & dip for food. Swans are a nice touch. Room: Needs "A LOT" of maintenance! We had a hole in our bath tub! Door jamb was rusted. Ceiling outside of bathroom needs replaced! Carpet had spots and needed cleaned/replaced. Front Desk Staff needs to be more friendly, professional, and be attentive to the customer in front of them!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Dale B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 20 April 2014

Dear Dale B, thank you for the review and feedback about your recent vist to the Embassy Suites Palm Beach Gardens. I am sorry that the room conditions were less than expected. We are going to br replacing carpets in the rooms very soon and the refresh for the rooms will take place next year. Thank you for the feedback.

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Reviews (979)
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653 - 659 of 979 reviews

Reviewed 17 April 2014

This doesn't live up to the Hilton Hotels. Rooms are ok - carpets are stained - bring shoes to walk around in. Breakfast buffet is below average and don't go for the oatmeal. Very runny and people were complaining. Pool area is nice, pool was dirty and not kept up during the week I was there. The lobby of the hotel was wonderful - rooms leave a little to be desired. Not the best Embassy I have stayed in at all.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Jodie A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 20 April 2014

Dear Jodie AB, thank you for the feedback and review about your recent visit to the Embassy Suites Palm Beach Gardens. I am sorry that the carpet was less than what you expected. We are changing some guest room carpets very soon. We appreciate your feedback and I am glad you had some enjoyable segments with your visit. hope we see you again soon.

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Reviewed 14 April 2014

Nice meals, the rooms are generous but the bathroom was tiny, the door couldn't even open all the way, comp b'fast great, comp happy hour nice, hot tub small and full, pool generous, easy check in, clean, helpful staff, wifi was a pains I just went without, parking was nearby and easy, will visit again

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Chuck W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 16 April 2014

Dear Chuck W, We appreciate the nice review about your recent stay at the Embassy Suites Palm Beach Gardens PGA Blvd. Glad you enjoyed our hallmark breakfast and reception! I am sorry that the HSIA was not working for you. Again, thank you for the nice review!

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Reviewed 11 April 2014

We have stayed here many times and will continue to do so well into the future. The rooms, breakfast, room service, pool area, and Happy Hour are outstanding. The parking area is easily accessed. The staff will go out of their way to accommedate in any way that they are able. We guarantee that you won't be disappointed.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Mary Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 14 April 2014

Dear Michael W, Thank you for the wonderful review about yor visit to the Embassy Suites Palm beach Gardens PGA Blvd! We are very happy that you enjoyed your visit and that the staff was able to accommedate you. The complimentary parking and cooked to order breakfast are a hit for our guests and glad you enjoyed. Hope to see you again soon.

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Reviewed 10 April 2014

Third time at this hotel, and love it. This stay was for four days and was just wonderful. The hotel was clean, the rooms were clean, and happy hour was happy. Close to the highway, no charge for parking.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 11 April 2014

Dear William S, We are so happy that you stayed with us again! We really appreciate the nice feedback and review. We look forward to seeing you again in the Palm Beaches of Florida!

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Reviewed 10 April 2014

very nice hotel and staff. great location near downtown and the beach. will use again. the hotel happy hour was the only thing that needs improvement. could use another bartender and more choices of food. currently only chips and dip.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Walt613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 11 April 2014

Dear Walt 613, Thank you for the nice feedback about your visit to the Embassy Suites Palm Beach Gardens PGA Blvd during your spring break trip. We are pleased that you enjoyed your visit and hope you get to come back next year or sooner.

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Reviewed 9 April 2014

Received a confirmation rate of $414 but at checkout they said they made a mistake and it would be $630. I'm fighting this with my credit card company of course, but why do I have to waste hours of my time to fight THE SYSTEM??? To be able to do this is unconceivable and down right WRONG!!!!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank E7550MRmarkd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded 10 April 2014

Dear E7550MRmarkd, Thank you for the feedback about your recent visit to the Embassy Suites Palm beach Gardens PGA Blvd. I am sorry to hear about the difference in the rate you said was confirmed and charged at check out. We do have many rate plans and they do change at various times of the year and again I am sorry if this was the issue. We do appreciate your business and thank you again for the feedback.

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Additional Information about Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Address: 4350 Pga Blvd, Palm Beach Gardens, FL 33410-6524
Phone Number:
Region: United States > Florida > Palm Beach Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Palm Beach Gardens
#4 Family Hotel in Palm Beach Gardens
#6 Romantic Hotel in Palm Beach Gardens
Price Range: £89 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located minutes from some of Florida's best beaches, golf courses, shopping and dining, the Embassy Suites Palm Beach Gardens - PGA Boulevard is an ideal destination. Enjoy a complimentary cooked-to-order breakfast and a complimentary Evening Reception before dining on site at Verdea Restaurant and Wine Bar. From a grand ballroom to executive boardrooms, this hotel in Palm Beach hosts events for between 10 and 400 guests. Onsite amenities include a fitness center, ATM and free breakfast. ... more   less 
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Also Known As:
Embassy Suites Palm Beach Gardens
Palm Beach Gardens Embassy Suites
Embassy Suites By Hilton Palm Beach Gardens PGA Boulevard Florida

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