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“Great value for money and friendly staff” 5 of 5 bubbles
Review of Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

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Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard
Certificate of Excellence
Cape Town Central, South Africa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great value for money and friendly staff”
5 of 5 bubbles Reviewed 7 May 2014

Beautiful lobby, friendly helpful staff, delicious breakfasts, suite rooms with plenty of space and a reliable shuttle service - all made for a memorable stay and at an affordable cost. I can definitely recommend

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank DebbieP007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 9 May 2014
Dear Debbie, thank you for the very nice feedback about your stay at the Embassy Suites Palm Beach Gardens PGA Blvd. I am happy that you enjoyed the hotel, staff, breakfast and the shuttle! Thanks and hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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859 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Anchorage, Alaska
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 4 May 2014 via mobile

This is our second stay here and we loved it again. The room was beautiful, the breakfast is great. The staff was wonderful! My daughter was so intrigued with the swans. One of the managers brought her a whole bowl of lettuce to feed them. She was having such a blast!

The only complaint was the carpet; however, we were told the carpets are being replaced 4 rooms a day. We did witness on another floor the replacements happening.

We will definitely be staying here again. I almost forgot the location is perfectly ideal! Everything you could need right there! A huge variety of restaurants, shopping, and everything in between.

Stayed May 2014
Helpful?
Thank Julie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 5 May 2014
Dear Julie, We really appreciate the very nice review you posted about your stay at the Embassy Suites Palm Beach Gardens PGA Blvd. We look forward to your third visit with us. The Royal Swans are a big hit especially for the children when they get to feed them. Thank you again and hope to see you soon.
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Duluth, Minnesota
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 3 May 2014 via mobile

Beautiful hotel. The swans in the lobby are very neat. Complimentary cocktail hour was perfect! We would stay here again as everyone, especially Dennis and Michael, were very welcoming and there was a free shuttle service. Wish we could have stayed here our entire Florida trip. Thank you Embassey!

Stayed May 2014, travelled with family
Helpful?
Thank Stephanie_Mackey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 5 May 2014
Dear Stephanie, Thank you very much for the great review about your visit to the Embassy Suites Palm Beach Gardens PGA Blvd! We are happy that Dennis and Michael were so welcoming to you. We wish you could have spent more time here too!
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Orange City, FL, United States
1 review
5 of 5 bubbles Reviewed 30 April 2014

I have stayed at the Palm Beach Gardens Embassy Suites multiple times, both for business and pleasure. From the Swans in the lobby pond to the staff interactions, my stays have always been pleasant and cost effective. I highly recommend this hotel whenever you visit the area.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bryan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 1 May 2014
Dear Brian T, Thank you for the nice review about your visit to the Embassy Suites Palm Beach gardens PGA Blvd. We are happy that you enjoyed your visit as well as the prior stays with us. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townshend, Vermont
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 bubbles Reviewed 29 April 2014

I have just returned from a 4 night stay. I booked the 2 bedroom suite back in January knowing that these rooms are limited. I was staying here with my brother, therefore we needed separate bedrooms. Upon check-in we were told that this room was not available for that night but that it would be for the remainder of our stay. Not a good beginning. They did offer an adjusted nightly rate and comped our dinner for our inconvenience. They put us in their standard suite and my brother slept on the couch. Since we were moving the next day we did not unpack and felt unsettled. The room itself was clean but the carpets were badly stained and the furniture worn.
They were in the process of replacing the carpeting on our floor (10) so there was quite a bit of hammering the next morning. We were able to check-in to the 2 bedroom suite the next afternoon and it was clean and very spacious with windows all around. Again the carpeting was stained and the furniture and doors chipped but we were much more comfortable here.
Happy hour had limited choices and there was not enough seating for the breakfast crowd on Saturday morning. People had to eat standing up; not acceptable.
The pool area was nice as was the lobby. However, it always seemed very warm as if the A/C was not on. There was free wi-fi and two computers for use by guests.
Upon check-out our bill did not reflect the lower nightly rate as promised but when brought to their attention is was adjusted.
I have stayed here before and in my opinion it is not what it used to be.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank travelpatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 1 May 2014
Dear travelpatty, Thank you for the review on Tripadvisor about your visit to the Embassy Suites Palm Beach Gardens. I am so soory that the room was not up to your expectations and that the carpet replacement caused some disturnbance for you. We try to keep our guests from seeing this or hearing and again I am sorry this was not the case. We appreciate your business and hope ou will be back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Smyrna, Delaware
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

We arrived at the hotel with another couple who have never stayed at an Embassy Suites hotel. We and they were all very pleasantly surprised at the hotel. Very impressive when you walk in and the staff was the best! Our rooms were great and we almost hated to leave for our cruise! I have never seen such helpful and attentive staff. The hotel was very clean and comfortable. I've been on a few cruises out of Fort Lauderdale and never stayed at a hotel as nice as this. It was only about a 40 minute drive to the port from this hotel so we WILL be staying here again when cruising out of Fort Lauderdale, or just vacationing in Florida. We really can't say enough about this hotel and how pleasant our stay was. Conveniently located off the highway and so convenient to stores and other restaurants that you do not need your car till you're ready to depart the hotel. The free cocktails upon arrival, the wonderful full free breakfast....simply wonderful stay!

Room Tip: I would think all rooms were good. We have had no experiences with bad rooms here.
See more room tips
  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 1 May 2014
Dear Joe M, Thank you for the very nice review about your stay at the Embassy Suites Palm Beach Gardens PGA Blvd. We appreciate the nice feedback about our staff and hotel. We hope you enjoyed your cruise and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lewisville, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 28 April 2014

I had four main issues, listed below: 1. Room furnishings and carpet are old. 2. Plumbing problems--wet carpet in kitchenette area. 3. Bathroom under construction. 4. Evening reception has very limited drink selection. I have been a Hilton Honors member for several years and stay in Hilton properties on business and personal travel. In most cases Embassy Suites are quite nice, but this one will not be my first selection the next time in the West Palm Beach area.

  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 29 April 2014
Dear James K, Thank you for the feedback about your recent visit to the Embasy Suites Palm Beach gardens. I am very sorry for the condition issues that you experienced while here. We are replacing carpet in many of the rooms over the next two weeks and again I am sorry for the condition you experienced. We try to make our repair work unsen by our guests as much as we can. I will follow up with the reception staff on the limited selection as this is a full bar. If there was a brand that we did not have that you prefer please let me know. Thank you again for the feedback, we use this to continue to improve our hotle.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Property: Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard
Address: 4350 PGA Boulevard, Palm Beach Gardens, FL 33410
Phone Number:
Region: United States > Florida > Palm Beach Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Palm Beach Gardens
#4 Family Hotel in Palm Beach Gardens
#6 Romantic Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located minutes from some of Florida's best beaches, golf courses, shopping and dining, the Embassy Suites Palm Beach Gardens - PGA Boulevard is an ideal destination. Enjoy a complimentary cooked-to-order breakfast and a complimentary Evening Reception before dining on site at Verdea Restaurant and Wine Bar. From a grand ballroom to executive boardrooms, this hotel in Palm Beach hosts events for between 10 and 400 guests. Onsite amenities include a fitness center, ATM and free breakfast. ... more   less 
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Also Known As:
Embassy Suites Palm Beach Gardens
Palm Beach Gardens Embassy Suites
Embassy Suites By Hilton Palm Beach Gardens PGA Boulevard Florida

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