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“Great hotel all around”

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Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard
Certificate of Excellence
Miami
Level Contributor
271 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
“Great hotel all around”
Reviewed 10 May 2014

I have stayed at several Embassy Suites at different locations and have been generally happy with most of the properties, but this was the best. Suites are very good size for the price and the rooms are well maintained and clean. Lobby is especially fun with two live swan floating around, kids will love that touch. Wifi was topnotch, which one would think would be automatic in this day and age but it is not. It was free for me as a Hilton Honors member, not sure what it would cost otherwise. Location is great for quick access to I95 or the turnpike.

I have stayed at several hotels in the Palm Beach Gardens area, as I often come here for quick business trips, and next time I will definitely stay here as long as the price is reasonable, which it certainly was for this trip. Staff was quite friendly, even maintenance personnel helped me when they could see that I was looking for something or another. Almost as well trained as Ritz Carlton personnel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twhite4809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 12 May 2014
Dear twhite4809, Thank you very much for the fantastic feedback and review about your visit to the Embassy Suites Palm Beach Gardens PGA Blvd. We are very happy that you enjoyed the hotel, staff and our Royal Swans! Thank you again and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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892 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
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English first
Boston, United States
2 reviews
Reviewed 9 May 2014

If you are planning a trip to this area of South Florida, you need to stay at this hotel. The word excellent says it all. It starts the moment you arrive, with the best staff and nicest suites. The made to order breakfast is incredible, you name it they have it. The rooms are extremely clean and comfortable. The staff can not do enough for you. The property is beautiful and the area of Palm Beach Gardens has excellent restaurants and top notch shopping at its mall.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bonnie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 12 May 2014
Dear Bonnie W, Thanks for the excellent review you posted about your visit to the Embassy Suites Palm Beach Gardens PGA Blvd. We appreciate the nice feedback and are very happy that you enjoyed the hotel and staff! Glad you enjoyed our signature breakfast too. We look forward to your next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2014

Beautiful lobby, friendly helpful staff, delicious breakfasts, suite rooms with plenty of space and a reliable shuttle service - all made for a memorable stay and at an affordable cost. I can definitely recommend

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank DebbieP007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 9 May 2014
Dear Debbie, thank you for the very nice feedback about your stay at the Embassy Suites Palm Beach Gardens PGA Blvd. I am happy that you enjoyed the hotel, staff, breakfast and the shuttle! Thanks and hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 May 2014 via mobile

This is our second stay here and we loved it again. The room was beautiful, the breakfast is great. The staff was wonderful! My daughter was so intrigued with the swans. One of the managers brought her a whole bowl of lettuce to feed them. She was having such a blast!

The only complaint was the carpet; however, we were told the carpets are being replaced 4 rooms a day. We did witness on another floor the replacements happening.

We will definitely be staying here again. I almost forgot the location is perfectly ideal! Everything you could need right there! A huge variety of restaurants, shopping, and everything in between.

Stayed May 2014
Helpful?
Thank Julie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 5 May 2014
Dear Julie, We really appreciate the very nice review you posted about your stay at the Embassy Suites Palm Beach Gardens PGA Blvd. We look forward to your third visit with us. The Royal Swans are a big hit especially for the children when they get to feed them. Thank you again and hope to see you soon.
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Duluth, Minnesota
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 May 2014 via mobile

Beautiful hotel. The swans in the lobby are very neat. Complimentary cocktail hour was perfect! We would stay here again as everyone, especially Dennis and Michael, were very welcoming and there was a free shuttle service. Wish we could have stayed here our entire Florida trip. Thank you Embassey!

Stayed May 2014, travelled with family
Helpful?
Thank Stephanie_Mackey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 5 May 2014
Dear Stephanie, Thank you very much for the great review about your visit to the Embassy Suites Palm Beach Gardens PGA Blvd! We are happy that Dennis and Michael were so welcoming to you. We wish you could have spent more time here too!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange City, FL, United States
1 review
Reviewed 30 April 2014

I have stayed at the Palm Beach Gardens Embassy Suites multiple times, both for business and pleasure. From the Swans in the lobby pond to the staff interactions, my stays have always been pleasant and cost effective. I highly recommend this hotel whenever you visit the area.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bryan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 1 May 2014
Dear Brian T, Thank you for the nice review about your visit to the Embassy Suites Palm Beach gardens PGA Blvd. We are happy that you enjoyed your visit as well as the prior stays with us. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townshend, Vermont
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 29 April 2014

I have just returned from a 4 night stay. I booked the 2 bedroom suite back in January knowing that these rooms are limited. I was staying here with my brother, therefore we needed separate bedrooms. Upon check-in we were told that this room was not available for that night but that it would be for the remainder of our stay. Not a good beginning. They did offer an adjusted nightly rate and comped our dinner for our inconvenience. They put us in their standard suite and my brother slept on the couch. Since we were moving the next day we did not unpack and felt unsettled. The room itself was clean but the carpets were badly stained and the furniture worn.
They were in the process of replacing the carpeting on our floor (10) so there was quite a bit of hammering the next morning. We were able to check-in to the 2 bedroom suite the next afternoon and it was clean and very spacious with windows all around. Again the carpeting was stained and the furniture and doors chipped but we were much more comfortable here.
Happy hour had limited choices and there was not enough seating for the breakfast crowd on Saturday morning. People had to eat standing up; not acceptable.
The pool area was nice as was the lobby. However, it always seemed very warm as if the A/C was not on. There was free wi-fi and two computers for use by guests.
Upon check-out our bill did not reflect the lower nightly rate as promised but when brought to their attention is was adjusted.
I have stayed here before and in my opinion it is not what it used to be.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelpatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, 1 May 2014
Dear travelpatty, Thank you for the review on Tripadvisor about your visit to the Embassy Suites Palm Beach Gardens. I am so soory that the room was not up to your expectations and that the carpet replacement caused some disturnbance for you. We try to keep our guests from seeing this or hearing and again I am sorry this was not the case. We appreciate your business and hope ou will be back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Property: Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard
Address: 4350 Pga Blvd, Palm Beach Gardens, FL 33410-6524
Phone Number:
Region: United States > Florida > Palm Beach Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Palm Beach Gardens
#4 Business Hotel in Palm Beach Gardens
#6 Romantic Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located minutes from some of Florida's best beaches, golf courses, shopping and dining, the Embassy Suites Palm Beach Gardens - PGA Boulevard is an ideal destination. Enjoy a complimentary cooked-to-order breakfast and a complimentary Evening Reception before dining on site at Verdea Restaurant and Wine Bar. From a grand ballroom to executive boardrooms, this hotel in Palm Beach hosts events for between 10 and 400 guests. Onsite amenities include a fitness center, ATM and free breakfast. ... more   less 
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Also Known As:
Embassy Suites Palm Beach Gardens
Palm Beach Gardens Embassy Suites
Embassy Suites By Hilton Palm Beach Gardens PGA Boulevard Florida

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