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“Don't Judge this Book by It's Cover”

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Microtel Inn & Suites by Wyndham Palm Coast
Ranked #7 of 11 Hotels in Palm Coast
Orangeburg, South Carolina, United States
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Don't Judge this Book by It's Cover”
Reviewed 3 June 2014

The Microtel Inn & Suites in Palm Coast is not a place I would stay at in the future. The hotel's description of "newly renovated rooms" is inaccurate.

Driving up to the Microtel, the exterior looks fine, the parking lot in great condition. My in-laws had stayed at this hotel several years ago and enjoyed their stay, so my husband and I were optimistic that our experience would be similar. Unfortunately, it quickly became obvious that the hotel is tired and in need of a serious overhaul.

Walking through the front door, the reception area is basic and dated, except for the flat screen TV and "newer" (not marble or granite) check-in desk. We also noticed a slight odor upon entering the lobby, but dismissed it as being "the lobby". We were assigned our room and we were on our way to get settled.

The elevator ride to the 3rd floor was smooth, but it was obvious that the elevator walls and buttons have been abused and need to be cleaned. As soon as the doors opened to our destination, we were welcomed by a horrible smell. It smelled like musty carpet that had been deodorized. It was difficult to get away from it.

We entered our room and immediately noticed the high humidity in the room. We initially figured it was because the A/C needed to be adjusted in order to pull the humidity out, of which we dropped the temperature of the A/C to 68. We unpacked and got ready to leave. We didn't notice until after the fact that the tub faucet had a continuous leak.

Outside of the leaky faucet, the dark green carpet in the room felt "sticky". We also noticed an older model cloth-covered recliner. The bottom of the bathroom door was cracking and peeling. The overhead light fixtures had dead bugs, and the overhead bathroom light fixture was rusty. The "closet" was an old faux-panel pre-fab item without an iron or ironing board. The "dresser" drawers were old with the bottom of the drawers bubbling. The mirror in both the bathroom and the bedroom were obviously old. The light switches and outlets looked as though that hadn't been cleaned in years. I was afraid to touch them.

When we returned to the hotel later that evening, we noticed that the humidity level of our room had not changed, but we tried to make the best of it. The next morning, we woke up to damp bedding and clothes. My sinuses and chest were terribly congested and I was coughing. After showering and entering back into the room, I noticed that the room itself had a musty smell. We agreed that we couldn't stay in that room another night. It wasn't physically healthy. The combination of moisture and smell indicated that mold had to have been present in the room and elsewhere in the hotel.

We spoke with the front desk staff who understood our concerns and allowed us to move to another room down the hall. We were told that it was one of the newer renovated rooms. I'm wondering when the renovation took place - 10 years ago?

In the new room, it was cleaner and more acceptable. It didn't smell like the previous room. However, the cord on the hair dryer had what appeared to be either dried food or blood. Also, the toilet didn't flush very well and clogged, and the switches and electrical panels appeared to need a thorough cleaning.

What I can say that was positive about this hotel is this: the staff was very understanding and helpful. It must be difficult keeping a smile on one's face while working in a facility that is knowingly sub-par. I commend Drew from reception. I also commend Brandy, from Housekeeping, who was expeditious in bringing a dehumidifier to our room while we were packing it up to move.

The continental breakfast is just that. Three selections of dry cereal, a few selections of instant oatmeal, bread, bagels, muffins, juice and coffee.

It was nice that a coffee station was available at all hours.

After returning home and unpacking, we noticed that all of our clothes were damp and smelled musty, just like the room.

I have stayed at Microtel in the past, just not this location, and had a decent experience. It's unfortunate that this location is in such poor condition.

Room Tip: While the price might be right, I would suggest bypassing this hotel for another.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afzal v, Guest Relations Manager at Microtel Inn & Suites by Wyndham Palm Coast, responded to this review, 17 July 2016
Thank you for taking the time to review our property. We apologize for not meeting your expectations. We hope to see you again during your future travels, and check out the many improvements we've made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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766 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
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English first
Palm Coast
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2014

Hotel was comfortable enough to stay at for 1 night, but it was not clean, and there was mold in the bathrooms.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
1 Thank Casey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afzal v, Guest Relations Manager at Microtel Inn & Suites by Wyndham Palm Coast, responded to this review, 17 July 2016
Thank you for taking the time to review our property. We apologize for not meeting your expectations. We hope to see you again during your future travels, and check out the many improvements we've made.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Palm Coast hotels

Burlington, Kentucky, United States
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 May 2014

We booked this placed just passing through. Chad, the desk clerk, was very nice and helpful. We checked in around 8pm on Saturday night and it looked like he was the only staff member. He also brought us up extra bed sheets and pillows for our room.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamara E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afzal v, General Manager at Microtel Inn & Suites by Wyndham Palm Coast, responded to this review, 16 July 2016
Thank you for taking the time to write a review about our hotel with such positive feedback!. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in the area. 
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Microtel Inn & Suites by Wyndham Palm Coast

Property: Microtel Inn & Suites by Wyndham Palm Coast
Address: 16 Kingswood Dr, Palm Coast, FL 32137-4614
Phone Number:
Region: United States > Florida > Palm Coast
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Palm Coast
Price Range (Based on Average Rates): £
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Palm Coast 2*
Number of rooms: 83
Reservation Options:
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Also Known As:
Microtel Inn And Suites Palm Coast
Microtel Inn & Suites Palm Coast Hotel Palm Coast
Microtel Palm Coast
Microtel Hotel Palm Coast
Palm Coast Microtel
Microtel Inn & Suites By Wyndham Palm Coast Florida

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