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“Bad Service and Bugs in My bed” 1 of 5 bubbles
Review of Suburban Extended Stay Hotel

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Suburban Extended Stay Hotel
Ranked #11 of 31 Hotels in Panama City
boston
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Bad Service and Bugs in My bed”
1 of 5 bubbles Reviewed 18 March 2011

Upon first look, the hotel looked clean. We were told there would be a sofa in our room, and there wasn't however we were willing to overlook this and be flexible with the hotel. Our stay only lasted one night. The morning after we checked in, there were dozens of bugs in my bed, and on my pillow. Upon further investigation there were also bugs in the other bed. We immediately called hotel staff, and it took hours to sort through and to get some type of service. In my opinion this is one of the worst things to experience in a hotel and they simply weren't cooperative enough. The day after we moved bug bites welted on my legs, arms, face, back, and hands. I called the hotel manager, and he was unhelpful. He said he would call back and still has not. When we moved our things into another room while the whole negotiation and poor customer service took place, I placed a small tote on one of the beds, and it completely broke. Not close enough to Panama City night life to deal with such ratchet service and quality.

  • Stayed March 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank kmb11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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62 reviews from our community

Traveller rating
    25
    16
    8
    5
    8
See reviews for
19
16
4
9
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Memphis, Tennessee
1 review
1 of 5 bubbles Reviewed 18 March 2011

Don't stay here if you're visiting Panama City during spring break. If you're young, the hotel and staff treats you like a criminal. The hotel states that's there a $200 deposit for all guests; but construction workers who were staying there, didn't have to pay that deposit. I believe that is against the law. Someone should bring an ageism lawsuit against choice hotels. Checking-in took 20 minutes and checking-out took 30 minutes. We kept the room in pristine shape, and the staff charged us $4.00 because a hand-stamp rubbed off on the sheets. Not everyone in Panama City during spring break is there to destroy hotel rooms. The staff needs to realize this. I did not like the way I was treated, and I will never stay with choice hotels again.

  • Stayed March 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ajvndvnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Panama City hotels

El Paso, Texas
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 14 February 2010

Place is beautiful and new. Downside was noise. You can hear noise from other rooms. Unfortunately our room was located under a room where people never slept and banging and heavy footsteps ALL NIGHT.

  • Stayed March 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Capetraveler96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tallahassee, Florida
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 9 November 2009

I stayed here for a job interview. The price is very reasonable. When I walked to check in there were alot of construction workers hired by a local company checking in. I walked to the Kangaroo Gas Station next door and bought some soda, chips, and chocolate. When I went back in they were all gone. So check in was easy. The rooms were clean and large. There was a flat screen tv, mini-kitchen (with stove and refrigerator). The bathrooms had basic soap and shampoo. The bed was comfortable and the a/c was working just perfect. The staff was friendly and helpful and check out was very quick. I would go back again.

  • Stayed November 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TallyhoMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 August 2009

This hotel is GREAT! I have no complaints. It looks exactly like it does on the website. Very new & comfy. for $60 a night you can't go wrong! 32in plasma tv, kitchen with nice frig, microwave, & countertops! i love this place and i will definitely return & I've already recommended it to all of my friends. It is about 5-7 mins from the beach...great location & easy to find!

  • Stayed August 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank livinlife87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stevenson, AL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 July 2009

We were in town for the USFA World Series Tournament. This was a great place to stay!!!. Very, very clean, and an exceptionally nice staff. Everyone was willing to please. Nothing fancy, but you get everything described. I definately recommend this a great place to stay!!!! The price was so affordable at $55 nightly.

  • Stayed July 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank staardust43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 June 2009

brand new rooms...still smells like new carpet and fresh paint. full kitchen. super clean. good view of the water even though its not on the beach. great rates. friendly staff. good location to most attractions...within 10 minutes of most attractions (or less). amenities are limited but that is expected with such low rates. huge flat screen tv in room..hbo included and wireless internet. spacious rooms. comfortable bed. can't think of anything negative to say.

  • Stayed June 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank caliber31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Suburban Extended Stay Hotel

Property: Suburban Extended Stay Hotel
Address: 4432 W Highway 98, Panama City, FL 32401-1025
Phone Number:
Region: United States > Florida > Florida Panhandle > Panama City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #11 of 31 Hotels in Panama City
Price Range (Based on Average Rates): £
Hotel Class:2 star — Suburban Extended Stay Hotel 2*
Number of rooms: 69
Reservation Options:
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Also Known As:
Suburban Extended Stay Hotel Panama City, Florida

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