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“Not bad for Panama City”

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TownePlace Suites Panama City
Ranked #10 of 31 Hotels in Panama City
Atlanta, Georgia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not bad for Panama City”
Reviewed 15 July 2014

As a professional traveler I usually don't enjoy spending time in hotels around PC. This hotel ranks as one of the best in the area however. It is clean, well appointed, and has rooms large enough to be comfortable. I've stayed here on two separate occasions and each time was very good. No complaints.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank jaxtraveler81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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120 reviews from our community

Traveller rating
    52
    34
    12
    8
    14
See reviews for
49
19
5
37
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Any
English first
Denver, Colorado
Level Contributor
96 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 July 2014 via mobile

The carpets were being cleaned during my stay (including those in my room) and that was an inconvenience. However, the attentive staff made up for the inconvenience. They provide directions, dinner suggestions and information about the area.

Stayed July 2014, travelled on business
Helpful?
1 Thank BH2O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2014

We stayed at the hotel after switching hotels form a hotel on beachfront. This hotel was perfect. It has a kitchenett, bed was soo comfortble. The shower felt soo good. Its a 25 minutes drive to the beach but its worth it and cheaper. There are lots of resturants on the main street. The pool was small. We stayed 7/4/14.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Antoinette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 June 2014 via mobile

Came to Panama City for a wedding. We made a family mini vacation out of it with my whole family (siblings and their kids and my parents). Our parents booked 5 "suites" for all of our families but the stay was just not welcoming at all. We booked a 3 night stay... Actually still here, and this is our third night and they still haven't cleaned our rooms or given us new towels. I finally called down for some today and they said they would bring it up shortly. It's been 2 hours still no towels. I'm not a picky person and it's fine if they don't make our beds during the whole stay but they could at least give us new towels and/or empty our trash. We have 3 kids, we can fill up a trash can. Just really disappointed because this was the only chance my family could get together this summer. NONE of our rooms got cleaned during our stay and we were all scattered throughout the hotel it's not like we were all in one cluster and housekeeping couldn't get to us. Surely one of our rooms would have gotten cleaned. Also, they didn't provide our room with sheets for the pull out. Also the pool was always out of pool towels. We would come down to the pool without our own towels expecting they'd have some in stock but they were always out. We finally thought to bring our own to the pool on our last day which worked out because they still didn't have towels. Front desk was not very friendly. Also the breakfast room is set up so awkward where they put everything in the corner, waffle maker, toaster, microwave. No one can really get to anything at the counter when there's a line for the waffle maker. There's only one slow elevator. It's truly faster to take the stairs. Management does not need to respond to this review. I just want to let others be aware. My husband also found a handful of rusty nails in the parking lot. I suppose from the construction going on at the courtyard right next to this hotel.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Portia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle L, General Manager at TownePlace Suites Panama City, responded to this review, 14 July 2014
You indicated in your response that we had poor housekeeping service and our breakfast area and set up did not meet your needs, causing your stay to be unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Saint Lucie, Florida
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 June 2014

So we booked this hotel based on price and Marriott and other trip advisers feedback. The reason I am giving this 3 star is because the service was kind of amazingly slow in some areas. We had requested extra towels and extra toiletries as we had gone to beach and needed to wash, however it took them 3 hours to finally bring the towels and other stuff for us. There were some other issues with drainage, however they were able to send a person to come and fix the issue almost immediately which was very nice. Regina at the front desk is very nice, others were ok...
Breakfast is reasonably good continental breakfast the typical :). Location is good if you have your own car, otherwise you are looking at drive of about 10-12 miles each way to the beach.

Room Tip: Well I am not sure how the rooms are in the rest of the hotel as this was the only room we stayed at...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ajcredit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle L, Front Office Manager at TownePlace Suites Panama City, responded to this review, 17 June 2014
We appreciate your feedback in regards to our G.S.R. Regina being
welcoming to you, and the quick response in maintenance issues being
resolved, as soon as they were reported. We do apologize for the
inconvenience we had caused with not having pre requested items, and the
time delay with towels. Our number one priority is to insure our guest
enjoy and have a pleasant experience with us.


Sincerely,

Michelle Lelevier
Guest Service Manager
TownePlace Suites by Marriott
Panama City, FL
850-747-0609
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
127 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 31 May 2014

Staff was friendly - but the room was dirty especially the bathroom and kitchen area. The room was also poorly designed and furnished with the cheapest possible furnature - this place does not live up to the Marriott name.

Room Tip: choose a different hotell
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NiteOwl7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle L, Front Office Manager at TownePlace Suites Panama City, responded to this review, 6 June 2014
Thank you for your comments. We are happy to hear that our staff was friendly and we appreciate your feedback in regards of the cleanliness issues, design and upkeep of our rooms. We apologize for the inconvenience this might have caused you. We take great pride in ensuring our guest concerns are met and addressed, we are sorry we did not meet your and our own expectations.

Sincerely,

Michelle Lelevier
Guest Services Manager
TownePlace Suites by Marriott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
165 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 10 April 2014 via mobile

Great Value Suites, we had a lovely 2 bedroom suite that had everything you could possible need. Sofas were a bit uncomfortable but didnt use them too often. The train early in the morning is noisy but we got used to it. The staff are extremely helpful, the breakfast is plentiful and the hotel is right in the middle of plenty of shops and restaurants. It is about 10 mins drive from Down Town and 20 minute drive from the beach

Stayed April 2014, travelled with family
Helpful?
1 Thank TheCBs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Panama City

Property: TownePlace Suites Panama City
Address: 903 E 23rd Pl, Panama City, FL 32405-5201
Region: United States > Florida > Florida Panhandle > Panama City
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 31 Hotels in Panama City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — TownePlace Suites Panama City 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
TownePlace Suites by Marriott® is an extended-stay hotel where you can balance work and life as you like with the comfort, flexibility and affordability you require. Relax and feel at home with a fully equipped kitchen and high speed Internet access. ... more   less 
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Also Known As:
Towneplace Suites By Marriott Panama City Hotel Panama City
TownePlace Suites Panama City Florida

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