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“Room not ready”

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Country Inn & Suites By Carlson, Panama City
Ranked #22 of 31 Hotels in Panama City
Berry, United States
2 reviews
“Room not ready”
Reviewed 29 July 2014

Room not ready when we arrived at 11:30 pm. No linen for pull out sofa, only 3 towels for 5 guest, and no shower curtain. Dining area so small for breakfast that guest were skipping breakfast to go elsewhere

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Denise F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online, Customer Support at Country Inn & Suites By Carlson, Panama City, responded to this review, 1 August 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services when having guest rooms ready. We hope for another opportunity to exceed your expectations.

If you would like to discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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217 reviews from our community

Traveller rating
    69
    45
    37
    27
    39
See reviews for
93
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Summerfield, Florida, USA
Level Contributor
13 reviews
5 hotel reviews
Reviewed 26 July 2014

The suite is old and in need of refurbishing. We had to change rooms because the oil polish on the furniture was so strong that we couldn't stand the smell. Our next room was better; however the light at bedside didn't work and there was an empty bottle and candy wrappers under the desk. The towels in the bathroom were thin and rough. We went down to breakfast at 6:00 am and there was a "not open" sign on the door. Four other guests were waiting. We didn't wait. We love Country Inn & Suites but were truly disappointed with this one.

Room Tip: Don't go to this Country Inn & Suite
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Greta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online, Customer Support at Country Inn & Suites By Carlson, Panama City, responded to this review, 31 July 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services with our guest rooms and breakfast. We hope for another opportunity to exceed your expectations.

If you would like to discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Panama City hotels

Middleburg, Florida
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 July 2014

We stayed for two nights, expectations were met being that we knew this was not a luxury hotel. The suite which had a door separating the bedroom from the living area was nice, no light or noise from the hall because of it. Bathroom was clean, towels were clean but scratchy and rough.

Breakfast was fine one day, the next we must have gotten there after a big crowd because nothing was restocked and it was only 9am.

The only real negative was that the fitness center only had one treadmill and one recumbent bike of course once again we knew it was not a luxury hotel.

Overall the stay was nice, no major complaints.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank M P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CIS-PCFL, General Manager at Country Inn & Suites By Carlson, Panama City, responded to this review, 15 October 2015
Thank you for taking the time to complete the review. We are working diligently to fine tune the operation of the hotel. We hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seymour
Level Contributor
155 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 12 July 2014

This is the first time I have ever stayed at a Carlson hotel, and I find that it is a pretty good hotel. The staff is friendly, the rooms are pretty good, and the breakfast is pretty good. The only problem I had was unreliable internet, but other businesses in the area had that too, so that may not be their fault.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank jrperkins3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coutnry Inn and... P, General Manager at Country Inn & Suites By Carlson, Panama City, responded to this review, 15 October 2015
Thank you for taking the time to complete the review. We hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014 via mobile

The staff was nice but out room and the hallways felt unclean. The in room jacuzzi tub had rusty spouts that I used a towel to hide so that I didn't have to see it (definitely wouldn't use it!). The room and hallways had a cheap bleach scent and there was a roach in the bathroom....ick! We spent most of our time out of the room. Again the staff was nice but the hotel really needs better cleaning products.

Stayed July 2014
Helpful?
Thank MrskidaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online, Customer Support at Country Inn & Suites By Carlson, Panama City, responded to this review, 16 July 2014
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns & Suites standards. To discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atmore
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 June 2014

We stayed here for two nights and there was no problems. It is close to the shopping mall and lots of other stores on 23rd Street and fast food and theraters. It is about 20 minutes from the beach/Pier Park. We will stay here again. Thank you for having flavored coffee creamer, has a pool but did not go over to it.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jtman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coutnry Inn and... P, General Manager at Country Inn & Suites By Carlson, Panama City, responded to this review, 15 October 2015
Thank you for taking the time to complete the review. We hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, South Carolina
Level Contributor
104 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 May 2014

Nice, clean, not crowded area, but close to restaurant's and area attractions. Nice clean continental breakfast. Although this was a Holiday weekend and I am sure all hotels change their prices because they can, Our first night was $80, second night same room, was $159, third night same room was $189.00. and we had to move to another hotel for our 4th night, because it was booked. Although my husband knew this info when we booked it. We should have booked sooner, our fault. But this wasn't a $159 to $189.00 hotel room. These prices are also without any taxes.

  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coutnry Inn and... P, General Manager at Country Inn & Suites By Carlson, Panama City, responded to this review, 15 October 2015
Thank you for taking the time to complete the review. We hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Panama City

Property: Country Inn & Suites By Carlson, Panama City
Address: 2203 Harrison Ave, Panama City, FL 32405-4549
Phone Number:
Region: United States > Florida > Florida Panhandle > Panama City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 31 Hotels in Panama City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Panama City 2.5*
Number of rooms: 53
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Panama City Hotel Panama City
Country Inn And Suites By Carlson, Panama City
Country Inn Panama City
Panama City Country Inn
Country Inn & Suites By Carlson, Panama City Florida

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