A friend and I planned a vacation to Panama City Beach Florida. We looked up hotels and from looking at the pictures, thought this was the one for us. When we arrived, the front desk worker greeted us. As we drove to the back to get to our room it looked more unpleasant. As soon as we opened the door, the room smelled a strong ordor of mildew/mold. We pulled back the sheets and had little holes in them. We looked at the mattress the was soiled in dirt and looked like it was picked up off the side of the road. The shower wall had pubic hairs on it. The curtain was stained with mildew. The room was nasty. We had no choice to stay that night because we had a long drive. We called management to cancel the rest of the stay and refund us our money back. They told me it would take 18 days to get my refund which was unacceptable because I do not reside in Florida. I had to write my banking information down and they had to fax my bank the next morning to release the holds so I can get my money back. Well I brought the manager my information with the fax number. We actually got a room next door to Best Western (completely comfortable); the next morning the funds were not in my account after talking to my back who had never received the fax from the hotel. So i went to ask the manager to fax the information while I was there and she showed me the number she so-say faxed it to the first time. She changd the # 1 in the fax number to a # 9. By this time I was pissed. I called the police and had to taken care of. Please stay away from this place; very unprofessional and not trustworthy.
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- Also Known As:
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