Our family of five spent four nights in a junior suite and overall I was pretty impressed. The suite was adequate with a comfortable king bed and flat-screen TV and a separate living room area with a desk, pull-out sofa and additional flat-screen TV. The room also had a mini fridge and a microwave. The Hilton web site is very vague about what amenities each room has - had to call the hotel directly to find out if we would all fit and if there was a fridge! Overall, the room was just big enough for our family. Everything was clean and nice.
The staff was friendly and attentive to our needs. The night desk staff in particular was great - always greeting us with a smile. The cookie basket became a nightly treat for our family after a long day at the beach. Housekeeping was exceptional - the room was always cleaned well and the one day when I left a note requesting the bedding be changed, it was taken care of (always tip the housekeepers!) Another staff member saw me filling up our big cooler with my little ice bucket the night before we left and offered to fill the cooler up for us in the kitchen. Lots of above and beyond service like that here!
Things that were less impressive: The breakfast was just OK. We only tried it one morning. $9 per adult, the kids ate free. I had an omelet that tasted dry (not sure what sort of egg product went into it). My wife had a waffle that also just didn't taste right. But again, the waitress was great, as was the cook. We also used the pool just once and it was on the small side.
Things I would change: Where were the brochures for all the things to do around Panama City and PCB? This hotel definitely caters to business, which maybe is to be expected given the location. But brochures/local maps etc. would definitely be a nice addition. Also, as someone who works in the hotel industry, I found it odd that no photo I.D. was required at check-in or when I requested extra room keys a few days in to our visit. I thought this was standard security procedure and it made me a little nervous that I.D. wasn't checked.
Overall, we enjoyed our stay at the Hilton Garden Inn and would probably stay here again.
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- Also Known As:
- Hilton Garden Inn Panama City Hotel Panama City
- Hilton Panama City
- Hilton Garden Inn Panama City Florida