We booked our stay at Orange Lake directly with Orange Lake. They tell you "your key will be at the gate"
When we arrived, there was no key for us at the gate and they did not know we were coming. Even though we had a confirmation number, there was nothing we could do.
Orange Lake doesn't even have an office on this property - they "sub out" everything to partners on the property - and the "partners" all hate Orange Lake because they are nothing but problems (guest can not get help, often left with problems in rooms, no keys, etc)
We ended up having to get a room at the Marriott (it was cheaper and bigger anyway). We have spent an entire week trying to get our money refunded and can not get Orange Lake to return calls or take action.
We lost $500 - BEWARE!
- Also Known As:
- Orange Lake Panama City Hotel Panama City
- Orange Lake Panama City Florida