This place is a joke don`t get ripped off!!! Upon arrival we pull up to the office and there is a sign saying that they were closed on our arrival day!?!? After a few minutes we see the manager lady (if you even want to consider her a manager) she did not care what we had to say, and she just yells "READ THE SIGN WERE CLOSED SEE YOU TOMMORROW!!" Keep in mind we just had drove 14 hours to get to our hotel and they somehow decide to close on our check in day, so we had to call the corporate office after being ignored by the manager for 15 minutes she comes to the door and says "oh sorry are you guys here to check in?" When checking in she began naming off all these additional fees that we were not informed of she said you paid the website you booked your reservation with but now you have to pay us, it was near 600 dollars additional fees/deposit and we would only get back about 400, they charge 100 dollars to clean the room just once, and also they keep 50 dollars of the deposit and they have no idea why she just said she can only guess that its because they were busy and needed money for paying overtime (it should not be the guests responsibility to pay the employees salary). When she let us in to check in she locked the door behind us and there were several people coming up to the door giving us mean looks because it was locked, she did not care she just said is someone still out there. The phone was ringing and the manager told the other worker to just unplug it. The room was very cheaply done the bedspread reminded me of those blankets you throw over furniture in a moving truck to keep it from getting scratched and everything was newer but it was in bad condition. The next day my friend walks by a security guard and he asks him where his wristband is and says he could be kicked out for not wearing it (we were never given one). So we go down to the office and are stopped by a security guard that was at first only going to let one of us in but finally he let us both in and we asked the worker inside if this wristband thing is a new policy that started today and she said "no i apologize on bookit`s behalf for not telling you about the wristbands" (it was cabana cays fault for checking us in and not giving us wristbands but they blame EVERYTHING wrong on bookit) I asked them why if they are having so many problems with bookit why do they have a separate room with signs that say come book with bookit , While standing in and outside the office EVERY person that was there was complaining, people would just walk by and say "are you guys getting screwed too"? After a few minutes of being in the office the so called manager says guys lets all just have the main guest in here even though i was waiting on a wristband and she even made a family take their kids outside. My friend was just calmly telling the woman that their is way to much miscommunication between the booking company and the hotel and the manager said hey guys lets go outside and talk (where her security guy was) she walks us outside and stands next to him and says literally two words and goes back inside!! ( what kind of manager just basically shoves people out the door and gives them to security for having a complaint??? She should be fired this is the most unproffesional place ever!! We stayed only one night and cancelled our reservation, we moved to a nice motel that was actually near somewhere and on the beach, cabana cay is far across the street from the beach im talking through walmart sized parking lot and then through a grocery store parking lot and across a busy street the view from our room was the back of a grocery store!! Dont let them fool you even the pier is atleast two miles from the place nothing is in walking distance whatsoever!! They just blame everything on the site you book with and take no responsibility for anything and are just downright rude!! Thanks for ruining my vacation cabana cay!!
- Official Description (provided by the hotel):
- The best value on the beach! Beautiful new 1, 2 and 3 bedroom condos with an affordable price tag are available for your next vacation. Cabana Cay features thoughtfully decorated, fully furnished condos with generous living space. With over 17,785 square feet of paradise, Cabana Cay boasts one of the most lavish pool decks in the area. You will love the tropical setting and the kids will revel in the size of the swimming area. ... more less
- Also Known As:
- Cabana Cay By Oaseas Hotel Panama City Beach
- Cabana Cay By Oaseas Resorts Panama City Beach, Florida