This is somewhat wordy but here goes.
We spent 4 nights at this facility in July 2014. The location is near lots of attractions, restaurants, and is across the street from Wal-Mart which is terribly busy and prices seem to be higher than home for the same basic goods!
The facility appears fairly new but the furnishings and beds are what ever the actual owner decides to leave there. So it is a crap shoot like most places that have owners that lease out their condos.
The queen mattress in one of our rooms was really in need of replacement and the bed spread was very basic and looked quite old. It was clean though
The condo did have just about everything you would need to fix meals but bring your own condiments including salt and pepper and paper towels and bath tissue as only one roll is provided!
There is a cool fountain and light show each night at 20:30 and lasts about 15 minutes with short clips of a variety of music. This is nice if you have a lake view as you can sit on your balcony and enjoy. If you have this view the ocean and main pools are outside your front door on the common balcony.
Much has been written about the elevators and rightly so, they are badly designed in my view and I did pick up on how the system works fairly quickly but the problem is there are not enough of them at times and being a 25 floor facility it is just too much climbing for the average person to try and take the stairs. Our average wait was a good ten minutes and sometimes more. Also the way the parking garage elevator access to the rooms is laid out is bad in my view.
All and all the staff AT THE FACILITY was nice and friendly and tried to be helpful. We booked through Royal American however and I would never do that again. The staff there was robot like and I noticed several other quests with problems and I got the feeling the attitude was who cares. The real thing that totally ticked me off was that we went to the hotel AFTER he advertised 4:00 check in time, and we were told to go to the RA office about10 minutes away in traffic, waited in line and was told the room was not ready to check back about 5:00 - WHAT? Fine we were also told to go back to the hotel and see the front desk there and when the room was ready TO COME BACK TO RA to get a code to get in to the room as that is the way the door works. We asked can't the desk clerk at the condos give us one? NO, You need to come back. With today's cell phones, etc. this makes absolutely no sense. We finally went up to the room and asked the cleaning lady on the floor if our room was ready and she said yes. Now we get to go back to the RA Office and ask for a number for the lock? So we are supposed to have a room ready at 4:00 and absolutely check out at 10:00 but it is ok for them to be an hour late and have us go back and forth from condo office to their office. I could accept the late check in as it happens sometimes if it wasn't for the run around RA gave us up front. It made me want to intentionally stay an hour late but that would have only hurt future quests so I did not.
You do have to walk across the street to get to the beach and Pineapple Wiley's is on the way if you are still frustrated from dealing with RA!
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- Also Known As:
- Laketown Wharf Hotel Panama City Beach
- Laketown Wharf Resort Panama City Beach, Florida