We booked room 709B four months in advance of our arrival after spending a lot of time deciding what beach to go to, researching condos and looking at videos of individual rooms. We liked that it was not near ground level and because it came with free beach chairs. Sadly, when we arrived after traveling approximately 200 miles, we were told the "owner" had moved us to room 212C, which also came with free beach chairs. We expressed our disappointment that we were not getting the room we had reserved. The staff told us that the owner had the prerogative to do this and there was nothing they could do about it. They tried to accommodate us by moving us up on a higher floor like we had originally wanted, which would have been fine, except they said they were not able to provide the free beach chairs that came with 212C. So we reluctantly stayed in 212C. We were very disappointed and e-mailed the condo management to see about contacting the owner. Because of privacy issues they were not able to give me the owner's contact information but supposedly passed along an e-mail explaining how we felt and respectfully requesting a response from the owner as to why we were bumped from the original room we reserved without any prior knowledge. That was about 3 1/2 weeks ago, and so far we haven't heard anything from the owner. I reserve rooms every summer for vacation and this is the first time this has ever happened.
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- Also Known As:
- Summerhouse Hotel Panama City Beach
- Summerhouse Panama City Beach, Florida