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“Didn't get the room we reserved”
Review of Summerhouse

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Summerhouse
Certificate of Excellence
Live Oak, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Didn't get the room we reserved”
Reviewed 6 August 2014

We booked room 709B four months in advance of our arrival after spending a lot of time deciding what beach to go to, researching condos and looking at videos of individual rooms. We liked that it was not near ground level and because it came with free beach chairs. Sadly, when we arrived after traveling approximately 200 miles, we were told the "owner" had moved us to room 212C, which also came with free beach chairs. We expressed our disappointment that we were not getting the room we had reserved. The staff told us that the owner had the prerogative to do this and there was nothing they could do about it. They tried to accommodate us by moving us up on a higher floor like we had originally wanted, which would have been fine, except they said they were not able to provide the free beach chairs that came with 212C. So we reluctantly stayed in 212C. We were very disappointed and e-mailed the condo management to see about contacting the owner. Because of privacy issues they were not able to give me the owner's contact information but supposedly passed along an e-mail explaining how we felt and respectfully requesting a response from the owner as to why we were bumped from the original room we reserved without any prior knowledge. That was about 3 1/2 weeks ago, and so far we haven't heard anything from the owner. I reserve rooms every summer for vacation and this is the first time this has ever happened.

  • Stayed July 2014, travelled with family
    • Sleep Quality
Helpful?
3 Thank RobRob3541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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274 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Marietta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2014

We recently stayed in unit 509B. I chose this unit because from the photos it looked as if it had been updated because of the granite counter tops in the kitchen and bathrooms. Well, that was it for the updates. Very dated decor and the sheets were so small they wouldn't even stay on the bed. The A/C unit did not cool the master bedroom/bath area because of inadequate duct work & vents. We had to run the ceiling fan on high and that made the cheap vertical blinds bang against each other all night.
As far as the HVAC system. We kept seeing puddles of water coming out from the laundry closet. Then found a bucket full of water with something gross growing in the bottom. They had put a bucket there to catch the overflow from the system. No one mentioned this to us when we checked in. If we hadn't found it and "dumped" the water several times it would have flooded this unit and possibly the one below. This was a short visit (thank goodness) so we didn't take time to call the office to report the problem. I did notify them when we checked out and they said, "well, some of those units have had a problem, but we repair them". I said they must have known about this problem otherwise there wouldn't have been a bucket placed there. No apology given. Would not recommend this property at all. I agree about previous comments regarding the other guests staying there now.

Room Tip: I would recommend this property.
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 6 August 2014

Summerhouse is BEAUTIFUL! We have stayed at the Summerhouse for YEARS and we look forward to it every year! It's not surprising that it's rated #3 on Trip Advisor for condos in PCB! We always stay in B building because of the view and sunsets. This time we stayed up higher this time... 910B. Rooms are different so shop around. 910 is updated, has brand new leather living room furniture, a Keurig, huge closets, comfortable mattresses and a TV in the living room and BOTH bedrooms. The condo is all tile with nice accent rugs by the beds, entrance and in the bathroom - beachy! Beach set-up came with the condo which saved us a lot of money for the week. Not all come with the beach set-up - owners have to rent it for the season for their guests. We walked in and it smelled clean and everything was updated and in great condition. Can't wait to stay at Summerhouse again and hope we can get 910B!

Room Tip: We wrote this in the review, but, we stayed in B building because of the sunsets and stayed up highe...
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Beach B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harvey, Louisiana
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 July 2014

We stayed in 707B and from the moment I walked in, I regretted booking this unit. The unit was old and outdated. The door to the washer/ dryer area was broken. The sofa smelled like urine. The front desk called a carpet cleaning crew to come clean the sofa and that was the biggest mistake ever. The smell only got louder. and to top it off the Wi-Fi would not connect. We had to connect to another unit's Wi-Fi and it kept going in and out of service. I have been visiting this area for over 5 years and this was the worst stay ever.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ashika L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodstock
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2014

Summerhouse is always wonderful with beach chairs and activities. They always have jet skis and activities on the beach, the pool was clean and nice. We've been coming there five + years now every year and the clientele is changing a little. Our experience changed because of some of the other vacationers.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Llkelly123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 July 2014

We stayed in 906B in a wrap around balcony unit that had an amazing view. The unit was spacious and clean, except for the towels and the dishes, we had to wash the towels and the dishware before using any of it. It also would have been nice if they had a small pack of detergent to use and dish cleaning liquid. The only other complaint that I have is that our neighbors were ridiculously loud in spurts, and the elevator was extremely slow. I liked that this unit had ceramic tile throughout instead of carpet that was in one of the previous units we rented last year. I only wish that the pool area stayed open a bit later at night. The front desk staff was wonderful, the grounds are gorgeous, and the beach access is a godsend. We'll absolutely be back!!

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Konica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014

We loved our condo. It had plenty of room a great view and friendly staff. We had to call office for a small maintenance issue and it was handled promptly. Very impressed. Loved that the facility was at the quiet end of the beach. The pools were well taken care of as well as the grounds. I would highly recommend to anyone considering a visit.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidallenhayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Summerhouse

Property: Summerhouse
Address: 6505 Thomas Dr, Panama City Beach, FL 32408-6120
Region: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #5 of 83 Speciality Lodging in Panama City Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Summerhouse 3.5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Summerhouse Hotel Panama City Beach
Summerhouse Panama City Beach, Florida

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