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“Great Building but very sad Unit #1308” 5 of 5 bubbles
Review of Emerald Isle Resort and Condominiums

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Emerald Isle Resort and Condominiums
Certificate of Excellence
Toronto
Level Contributor
123 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Great Building but very sad Unit #1308”
5 of 5 bubbles Reviewed 8 April 2014

My review will be split in two, Unit #1308 and its owner and then the building.

When booking this condo #1308 with the owner, Grace Baine, we should have known something was wrong when she told me the spare key was in the lock box on the door. Apparently someone else had changed the combination and she could no longer access it. She instructed me to remove it, go to Home Depot and buy another one and install it for her and then I could use the spare key..
After our long drive from Nashville, we were to go to the contacts residence and retrieve the key. Unfortunately, she gave us the wrong building but at least we had the correct phone number to call the contact and find out where she lived. The contact did not accompany us to the condo, which we thought was odd, but gave us the key and sent us on our way.

After doing some grocery shopping, my wife & I arrived at Unit 1308 at on Saturday, February 1, at 7 PM. As we entered the condo, we were greeted by a pile of dirty white towels on the floor near the washer and dryer, as well as someone's clothes still in the dryer. We walked into the kitchen, the sink was stained and dirty and there were still dishes in the dishwasher.Some dirty dishes had made their way into the cupboards as well. The stove had grease on it (the oven was clean) & the fridge had some sort of spill in it along with some of the previous tenant's food. The kitchen floor was filthy & your shoes would literally stick to it. The kitchen garbage can smelled and there was still some garbage in it.The previous tenant's used bedding was rolled up in a ball in both bedrooms. The main bathroom had what appeared to be dirt in the tub but actually was long dark scratches. There was hair on the master bathroom vanity and some kind of hardened gell.We set our luggage & groceries down and began to wash & clean from top to bottom. There was no mop so all the ceramic floors were cleaned on our hands and knees. We washed all the sheets and towels, washed all the dishes, even the ones in the cupboard, vacuumed all the carpets and dusted, and cleaned both bathrooms.

On Monday morning, we had a knock on the door. It was the cleaning service she had cancelled. They were there to retrieve their linens and towels which we had washed and were using on the beds and in the bathrooms. There were no other linens in the condo. The lady graciously allowed us to keep them for our stay which we greatly appreciated.

On Wednesday, I received a notice on my vehicle that it was going to be towed if I did not have a parking pass. I went to the management office and purchased a $20 permit. Parking was to be included in our rental fee. Apparently there was supposed to be a parking pass left for us to use, but there was not. I did receive my $20 back from the building management, who could not have been more supportive and understanding of our situation.

Conversations with this owner, through emails which I have kept copies of, were very confusing. She admits she cancelled the cleaning service prior to our arrival but didn't understand why the condo was not clean. We still aren't sure why she would think it would be clean when she didn't pay anyone to clean it. She stated that there were only 2 people in their before us so it couldn't be as dirty as we claimed. She suggested that we must be used to staying at the Four Seasons where we get maid service everyday. I had to remind her that even Motel 6 cleans the room for their next guest. She reluctantly agreed to reimburse us the cleaning fee of $99, still claiming it was our fault for not calling immediately, but now has decided its only worth $50. She has told us she has sent it but that proved to be untrue. She believes that because she offered to send a cleaning lady to clean, two days after we just cleaned it, that she has done her part. It is our fault for not calling her at 7 PM on a Saturday night so she could do something about it then. Not sure what, considering the time and day and the fact she no longer had a cleaning service and she lives in Georgia !! Anyway, if you are looking for an owner who is hands on, this is not the condo for you.She lives in another state so she depends on others to do her work for her, which is fine, if she doesn't cancel their service She accepts no responsibility for anything. It is always someone else's fault.

That said, the condo has wonderful views & is spacious. The building is clean and is constantly being maintained. The people who run the building are top notch and very helpful, even though I rented through a private owner. This is the reason for the high rating. I definitely recommend Emerald Isle as a destination, just not Unit #1308.

NOTE: Notice that there are no pictures of the TV's, one in the living room and one in each of the bedrooms, because they are not of this century & are certainly not HD as advertised. The DVD in the living room does not work. Pier park is 2 miles away, not the 1/4 mile as advertised. The two bedroom pictures she has displayed are of the same master bedroom with different furniture sets in it. We are not sure where the dark wood bedroom set with the flowing white drapes and those lovely linens are? Buyer beware.

Room Tip: Emerald Isle is wonderful, just don't rent #1308.
See more room tips
  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
15 Thank djf52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

259 reviews from our community

Traveller rating
    197
    37
    10
    7
    8
See reviews for
150
61
1
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 bubbles Reviewed 1 April 2014 via mobile

We have stayed at many condos on the beach and this by far was the best! Everything from the great beach service to the balcony. You really felt at home. The property manager (Mark) was attentive to our needs and really cared if we had a good time. It was like staying with "friends".
The Worley Family

Stayed March 2014
Helpful?
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockland, Canada
1 review
5 of 5 bubbles Reviewed 31 March 2014

Although the weather was not great this year, it was still better than the snow back in Canada. The folks here at Emerald Isle go out of their way to help make your stay wonderful. The staff is always friendly and willing to lend a hand. The building is always clean and well kept. Thanks for a great experience here at Emerald Isle, PCB.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lance_Peterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panama City Beach, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 March 2014

My wife and I stayed here for the month of March. When we walked in the door, all we could say was Wow - This is beautiful. The unit has been totally upgraded and includes all kitchen dishes, pots, pans, linens - everything you could ask for. It's very spacious and beautifully decorated. The building itself is very clean, well managed and maintained. All employees are very friendly and helpful. Beds are very comfortable. We had some of our children visit and they were very comfortable with their own complete bathroom, etc. The patio is lovely and is right on the ocean so it's a beautiful view. It's close restaurants, shopping, golf, etc. All in all, it was a wonderful month. We enjoyed living here immensely.

Stayed March 2014, travelled as a couple
Helpful?
2 Thank Upton2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
River Falls
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 March 2014 via mobile

We are Wisconsin snowbirds that had a great time at Emerald Isle! The property is well maintained and staffed by friendly people who really want you to have a great stay! Everyone takes pride in this place. Emerald Isle has a lot to offer : from beach service, two pools, hot tub, grilling area, loads of places to sit and relax plus...the greatest decks of any unit we have stayed at! We hope to return again to this paradise at the beach.
Thanks to all the staff here we really felt at home! :)

Stayed March 2014, travelled with family
Helpful?
1 Thank Peggy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterloo, Iowa
Level Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 22 March 2014

stayed on the 15th floor, gorgeous condo privately owned.The grounds were meticously kept, heated pool and hot tub were perfect.Great place for a spring break vacation without the college student craziness.The beach service was an added bonus.loved our umbrella loungers.

  • Stayed March 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Moor4us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 March 2014

The staff really went above and beyond their call of duty. I felt safe, and I was helped anyway I needed. Special circumstances arose, and not only did the staff help, the management stepped in and help as well. Definitely enjoyed my spring break here. I would recommend this site to anyone.
Private beach, security, privacy.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gholson417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emerald Isle Resort and Condominiums

Property: Emerald Isle Resort and Condominiums
Address: 17545 Front Beach Rd, Panama City Beach, FL 32413-2025
Phone Number:
Region: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 83 Speciality Lodging in Panama City Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Emerald Isle Resort and Condominiums 4*
Number of rooms: 25
Official Description (provided by the hotel):
2 Pools (1 heated); extra large guest hot tub; 3 BBQ arears on pool deck; food service on pool deck or out on the beach; fitnes center; sauna; steam room; largest balconies on Panama City Beach; no pets; parking fees;must have at least 1 25 year old in party to check in; 24/7 security and located 1 mile from Pier Park. We're on the "quite end of the beach!" ... more   less 
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Also Known As:
Emerald Isle Resort And Condominiums Hotel Panama City Beach
Emerald Isle Hotel And Condominiums
Emerald Isle Panama City Beach
Emerald Isle Resort And Condominiums Panama City Beach, Florida

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