Last year we reserved a condo at Shores of Panama Beach Resort for the 2013 Ironman race. We prepaid for our condo in order to receive a discount which was available to those racing. All was good until April 2013 when we received an email from the Shores management advising that the rental management company was out of business and we no longer had a room. The email advised that we call their 800 number to discuss reimbursement for the $881.00 we prepaid. However, when I called the 800 number there was no answer. I continued for several days and weeks to call their 800 number and email them with no responses to my inquiries about being reimbursed. We then had to defer the matter to American Express. After another month or so we were then advised by our credit card company that they would also not be reimbursing our account for the $881.00. We have yet to ever receive reimbursement from The Shores of Panama. Fortunately we were able to get a condo at The Top of the Gulf condos which ended up being a great place to stay for the Ironman Race. The handling of our reservation and loss of our funds is very frustrating and disappointing. Will never prepay for a room reservation again.
- Official Description (provided by the hotel):
- "Under New Management by Counts Oakes Resort Properties" This 23 story gulf front luxury resort is loaded with amenities including a full spa, kids club, 13,965 square foot gulf front pool & hot tub, heated indoor pool and hot tub, covered parking on-site, 24 hour front desk check in, health center with fitness equipment, steam room, 2 tiki bars serving food and cocktails, beach activities and rental services, high speed internet access and more. ... more less
- Reservation Options:
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- Also Known As:
- Shores Of Panama By Oaseas Hotel Panama City Beach
- Shores Of Panama Resort Panama City Beach, Florida