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“Horrible Experience! ”

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Holiday Inn Resort Panama City Beach
Ranked #2 of 48 Hotels in Panama City Beach
Certificate of Excellence
Wisconsin
Level 6 Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Horrible Experience! ”
Reviewed 25 July 2014 via mobile

We were very excited to visit Panama City for the first time and stay in this highly recommended hotel. But we're we wrong. We checked in and were told to unload all of our stuff in the middle of the check in area, where there were several other cars moving around. We didn't want to unload our small children in that busy area so we went and parked and walked back, which is quite a far walk. We went up to our room, a suite with a queen bed and two sets of bunk beds. The room was very small and extremely dirty. The mattress on the queen bed as stained as were the walls in the room. The two sets of bunk beds wobbled, one very severely due to loose bolts. The corners of all the walls were chipped, while the underlying structure was exposed. The room also had mold growing in several spots. We needless to say didn't stay the night and wouldn't recommend this hotel to anyone.

Stayed July 2014
Helpful?
3 Thank kayawildfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phcolvin, Public Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, 28 July 2014
Dear kayawildfire,

Thank you for taking the time to write a review following your recent stay. We are truly sorry to hear that you and the family did not enjoy your experience at our resort, what you described certainly does not reflect the level of excellence we expect here. We strive to make sure we provide all of our guests with a comfortable and memorable vacation; therefore we are concerned when we fall below these expectations. I have forwarded your comments to our General Manager and Management team so they can follow up on the issues you experienced with your room. We take our guest feedback very seriously and can assure you that we will be looking into this promptly. We do hope that you’ll give us another try so you can see the level of excellence we expect at our resort.

Sincerely,
Meagan M.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (795)
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Pocola, Oklahoma
Level 5 Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 July 2014

This is my second year at this resort and we had a blast.
It is so very hard to rate this resort as a whole. The hotel rooms are old, worn, and dirty! It really upsets me to pay what they charge for these rooms when I know whoever owns this property could spent the money for a reno and still rake in the dough. As far as housekeeping, each day is a different story, either it been cleaned fairly well or a sad excuse for maid service, this has been the issue both times I have stayed here, so to rate the building and maid service I would give it 1 star.
Now for the rest of the property, 5 stars! The pool is beautiful in the Polynesian setting, love the DJ, all the activities, movies at night, tiki bar, the grill makes great food, the breakfast in the restaurant is awesome, beach is beautiful, the security is always watching over things, staff works constantly to keep everything so nice and they are very friendly, there are too many things to list, this is a place you can come and stay, feel safe and not have to leave the resort at all if you chose not to.
We are Platinum Priority Club members and I save our points to come stay here and love everything but the actual rooms themselves, I really hope to see changes in the future to the rooms. And my teenagers think they need to take out the splash area and expand the pool since it isn't used much,

Room Tip: If you want a view of the water stay 5th floor or above to be able to see over the palm trees.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Tiffani243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phcolvin, Public Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, 28 July 2014
Dear Tiffani243,

Thank you for taking the time to write a review following your recent stay and thank you for being an IHG Rewards Member. We are delighted to hear that you had a blast during your second year visiting us and enjoyed our large lagoon pool, fun family activities and entertainment, delicious dining options, beautiful beach, and excellent service delivered by our resort team members. However, we are saddened to hear that you did not enjoy our guest rooms and that you had some issues with housekeeping, I will be forwarding your comments on to our General Manager and Director of Housekeeping so they can discuss this with the team. We take all reviews both positive and negative very seriously and thank you for your feedback because it will help us improve for our next guest or your next visit. Thank you for choosing the Holiday Inn Resort, we hope to have you as our guests again soon.

Sincerely,
Meagan M.
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Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2014 via mobile

Love, love,love this place!! So many positives I don't know where to start. From check in to check out I had zero complaints! All the rooms have an ocean view. We were on the top floor-15th. The view couldn't be beat. Many outside activities at night including movies by the pool. Great place with many activities for children. Plenty of chairs by the pool. There is a bar and a couple restaurant's by the pool. There is a small store onsight . There is also a restaurant inside that has a fantastic breakfast buffet. I saw several large containers of tea and water by the pool and in the lobby that was provided for guests. The tea was the best I have ever had. Parking is across the street but was easy to get to. The lot was very large and well lit. Felt very safe in it at night. They even had a shuttle if u needed it....the pirate guy who drove one of the shuttles always seemed to enjoy his job. I always walked but he would always wave and say something as he drove by. The suite we had was amazing! From the view to the decor, I couldn't have asked for more. My 3 sons ( in their 20's) stayed with me for this visit and they loved it. Keep up the good work and I can't wait to return!!

Stayed July 2014, travelled with friends
Helpful?
1 Thank Gail B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, 24 July 2014
Good Morning Gail B! We’re so glad you loved vacationing with us! It’s great to hear that you had such a great time and enjoyed everything that our resort has to offer from the onsite dining to the kids’ activities, the pools to the cart driver! We strive to provide a fun, clean environment that offers something for everyone in the family and are so happy that you and your sons had everything you needed right here! We hope to have you as our guests again soon; thank you for choosing the Holiday Inn Resort!

Sunny Regards,
Nicole S.
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Nashville, Tennessee
Level 6 Contributor
114 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 23 July 2014

beachfront hotel on the gulf. large pool area with resort like feel, with a mini-waterpark type area for the kids. palm trees surround you offering many areas of shade. complimentary water/tea and coffee during the day along with nightly entertainment a plus. resort fee of $22/day not so cool, but most places on the gulf also charge. rooms are typical with small bathrooms. nice option since most accomodations are condos requiring multiple day stays. walking distance to some restaurants and shopping.

Room Tip: beachfront and roadfront.. choose beach :)
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank catmalways4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, 24 July 2014
Hey Catmalways4ever! Thank you for choosing the Holiday Inn Resort for your family’s vacation this year! We’re so glad you enjoyed your stay with us! It’s great to hear that you were able to enjoy all that our resort has to offer – from the big fun things like the kids’ water playground, to the little touches like the complimentary fruit water or tea. It’s great to hear that you enjoyed all the great entertainment we provide as well! We hope to have you as our guest again soon for another great family beach vacation.

Sunny Regards,
Nicole S.
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Pulaski, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2014

Our second time here and already making plans for our next. So much to do here you never want to leave. They employees are great especially Mr.Jim and the pirate that shuttled us to and from our car. Will definitely be back.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DeeDeeMcAfee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, 24 July 2014
Good Morning DeeDeeMcAfee! Thank you for taking the time to share about your families experience at our resort! It’s great to hear that you enjoyed your visit at our resort for the second time! We work hard to make sure there’s something for everyone to enjoy here, so we appreciate the compliment of wonderful family fun for all ages as that truly is our goal! We look forward to have you as our guest again soon; thank you for choosing the Holiday Inn Resort!

Sunny Regards,
Nicole S.
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Ville Platte, Louisiana
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 July 2014

We have stayed here 2 times for the 4th of July- 2012 & 2014. They have fun activities for the kids, 2 great pools & splash pad, great beach next to jet ski rental booth, & a centralized location. Kids loved the Polynesian fire dance & luau and they had poolside movie night on a big screen under the stars every night. I loved the beach and drinks from their bar! We were also able to catch a magic show at the hotel and they have a daycare center with kids activities in case you need some grown up time. The staff was friendly and we will probably return. Go for the 4th if you can. The entire beach is lit with fireworks from various events and you can set some off yourself if you want.

Room Tip: 6th floor or higher to get an unconstructed view of the beach
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Audreylee83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, 23 July 2014
Audreylee83,
We’re so glad you enjoyed your stay with us! We truly appreciate you taking the time to write such a wonderful review of our resort; it’s great to hear that you and your family had so much fun during both or your stays with us! We strive to provide a variety of activities and entertainment so that there’s something for everyone to enjoy and we’re excited that you and your family were able to participate in so much of what we have right here onsite. We hope you all will be back to visit us for another great family vacation next year! Thank you for choosing the Holiday Inn Resort!

Sunny Regards,
Nicole S.
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Denham Springs, Louisiana
Level 1 Contributor
3 reviews
Reviewed 21 July 2014

We really enjoyed our stay of 3 nights at the resort. The room was average, but very clean and comfortable. The balcony overlooking the pool was awesome. We were able to sit on the balcony and see everything going on around the resort. They have plenty of activities for kids of all ages. The outdoor movies, live D.J., game room, pool, magic show, Polynesian dancers and of course the beach were all a lot of fun. The hotel landscaping is very nice and creates a "island paradise" between the beach and hotel. Special thanks to D.J. Jim for making our family feel welcome and for playing some great music and making the best of a rainy day. Jim does a great job with the kids and really creates a great atmosphere by the pool during the day. Great job Jim! The resort is very well managed and the director of operations was very personable and also made us feel very welcome. The security on site does a great job of making the resort safe for all. We thought it was a great place to bring kids and we will plan on coming back next year. The Cohrans, Denham Springs, La.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank curlycohran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phcolvin, Public Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, 22 July 2014
Dear curlycohran,

Thank you so much for your great comments, we’re so glad you loved our island paradise! It’s great to hear that you enjoyed your stay with us from our clean and comfortable rooms with awesome views, fun family entertainment and activities, to the superior service DJ Jim and our resort team provided during your stay. Thank you for choosing the Holiday Inn Resort; we look forward to seeing you next year!

Many Thanks,
Meagan M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Panama City Beach

Property: Holiday Inn Resort Panama City Beach
Address: 11127 Front Beach Rd, Panama City Beach, FL 32407-3529
Phone Number:
Region: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Panama City Beach
#1 Business Hotel in Panama City Beach
#1 Top resorts Hotel in Panama City Beach
#2 On the Beach Hotel in Panama City Beach
#2 Family Hotel in Panama City Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Resort Panama City Beach 3.5*
Number of rooms: 340
Official Description (provided by the hotel):
The full service Holiday Inn Resort® on the sugar white sands of Panama City Beach offers gulf front rooms, lush tropical gardens, a variety of dining options, outstanding entertainment, and superior service; all of which add up to the perfect destination vacation! With our resort's unique combination of location, activities and amenities guests have everything they need for a great beach vacation right onsite! Our pool deck features a lagoon style pool with a cascading waterfall, fountain pool, over-sized hot tubs, spacious new SeaGlass Bar & Grill, seasonal entertainment, free kids' activities, and a water playground. While guests will find they can park their car and never leave, we're centrally located, just minutes from Pier Park Mall and other great attractions. Combine business with pleasure when you take advantage of the most inspirational meeting space on the gulf coast. Our hotel's beachfront conference center energizes corporate retreats, meetings and social events. Whether you're searching for the perfect family vacation, a romantic getaway or a unique business meeting facility on the gulf, our hotel's friendly staff redefines hospitality by ensuring your stay exceeds your expectations. From beachfront rooms with over-sized balconies to fast and free Wi-Fi access, guests have everything they want at their fingertips. You'll see why we're the preferred Florida gulf coast hotel. ... more   less 
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Also Known As:
Holiday Inn Resort Panama City Beach Hotel Panama City Beach
Holiday Inn Panama City Beach
Panama City Beach Holiday Inn
Holiday Inn Resort Panama City Beach Florida

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