Spent the night here after my sisters wedding last weekend and was sorely disappointed with the service provided for what is supposedly a 4 star hotel. The taxis we had booked to bring those staying at the Wrightington back failed to turn up leaving the guests stranded at the venue 10 minutes away. It soon became clear that there was no taxis that would come out so I asked the hotel if there was anyway they could send someone. Although the Night Porter did offer he was not allowed to leave the venue and the receptionist did check with a manager (who did not come out) the hotel left us to sort out getting people back.
This you might think is unfortunate but not the hotels problem however my experience of other more well known four star hotels suggests that they would have gone the extra mile to ensure that guests could get back to the hotel and where safe; needles to say the bride was most upset.
Having offered to wait up in place of the bride I made the mistake of asking the hotel for a drink from the bar; only to be told that this was not possible as there was another wedding on, again this is not what I would expect in terms of service from a 4 Star hotel. Luckily the guest's managed to get back on there own and the last two guests checked in... Well actually this was also a disaster as it took a while for the hotel to find the rooms for two of the guests; one of whom who had to come back downstairs as there key did not work. Again not a massive problem, especially when compared to two of the other guests who's room was not ready. The night porter had to check to see if the room was clean (at 1.30 in the morning) and then they were woken up at 10 am by house keeping.
Breakfast was OK but again service was terrible. I had to find a waitress and ask for clean cutlery in order to sit with my Family and following this then had to go back again to ask for coffee.
Overall nothing that ruined the wedding but the service was terrible from start to finish.
- Official Description (provided by the hotel):
- The Wrightington Hotel & Country Club is set in picturesque countryside, yet just seconds from Junction 27, M6. This modern 73-bedroomed hotel offers award-winning cuisine, extensive conference/banqueting facilities and boasts one of the finest leisure clubs in the North West with indoor pool, gym, sauna, steam room, aerobics, hair salon and beauty salon. With an elegant reception, foyer area and landscaped courtyard...the perfect venue for business and pleasure. ... more less
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- Also Known As:
- The Wrightington Hotel And Country Club
- Best Western Wigan
- Wigan Best Western