OMG! where to start, they have an employee named Harvey and Hardy, with long hair who is not trained to use the computer, which lies to you and acts like a freak. He said he had no rooms and then took pity on me because I had a baby. wrote down almost 15 numbers of rooms when he had previously said they were overbook. I practically had to beg him to give me the room after I had booked in advance. Acted like a true psychopath and a very low skilled on what he was doing. The next morning I told the receptionist what happen to me day before she confronted him in front of me, and he said that another employee had told him that no check in that night, she found my documentation in trash.
2nd day...when and get my internet on...it never works!
3rd day and checkout...i went again to the recepcionist to tell her about me leaving after office hours, she told me in front of the same guyto handled him my keys and that he will put a note for me to check out in the morning...OMG!! this slow guy didn't get that either, when I look for him he practically yield a me "I can't check you out" when the only simple thing was to write that note...
I am not coming back, not because of the hotel, the room was clean, and I didn't mind to much about the bed, but the customer service suck, and this weird guy was the worst part, he needs to be fire and somebody has to do something soon, because from now on I rather pay more and have a great time in my hotel...this is trash on customer service, and ahead do no make reservation because they are not valid if you show up after hours!!
- Official Description (provided by the hotel):
- WoodSpring Suites Pensacola Northwest is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 7:00 AM - 10:00 PM | Sat. - Sun. 8:00 AM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, 5viajes2012 S.L. and Cancelon so you can book your WoodSpring Suites Pensacola Northwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- WoodSpring Suites Pensacola Northwest Florida