If you are desperate for a cheap place to stay try using Price Line first before you fall for this chain. We thought we needed a place close to my in-laws house for 5 days so this place seemed to make sense. The advertised price at this Value Place (different locations advertise different prices) was $175.00. I went online to make a reservation and was surprised to find that you have to pay extra for clean linens during the week, for a kitchen set of dishes and pans, for a coffee pot ($30.00) etc. So I made the reservation for a double room, non-smoking and added internet access and linen change. I printed out the confirmation and we took it with us. When we arrived there was a couple in front of us who were upset that the price they had been quoted over the phone wasn't correct. The ladies at the desk finally gave them the quoted price but not until there was about 20 minutes of haggling. There were only two ladies working behind the desk and one was being trained by the other. We stood there waiting for over 40 minutes before we were helped. I handed my printout of the reservation to the person in charge and she informed us that they are not equipped to honor the online "reservation". It turns out that it is simply showing you your possible choices and doesn't guarantee anything. They only had one double room left, but it was smoking. My husband checked it out and we decided we would have to take it, but we weren't happy at all. The beds are thin mattresses essentially on a board. We left our stuff in the room and went to his Mom's house where we found out that a friend of the family could put us up. My husband went back to Value Place and was told that there are no refunds under any circumstances and we had signed a contract to that effect. When he asked to talk to the manager he was told she would not be available until Monday. (This was Friday). We called our credit union to stop payment and they told us they would back us up so we'll see what happens with that. I do need to say that the person who was being trained was very friendly and seemed to be doing as much as she could to help.
- Official Description (provided by the hotel):
- WoodSpring Suites Pensacola Northwest is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 7:00 AM - 10:00 PM | Sat. - Sun. 8:00 AM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more less
- Reservation Options:
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- Also Known As:
- WoodSpring Suites Pensacola Northwest Florida