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“Big clean suites; no cookies & terrible coffee”

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Country Inn & Suites By Carlson, Pensacola West
Ranked #16 of 63 Hotels in Pensacola
Certificate of Excellence
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Big clean suites; no cookies & terrible coffee”
Reviewed 14 March 2013 via mobile

Stayed here 4 days & 3 nights with family. It's very clean & well maintained. Newest hotel in area. Nice big suites. loved it. Now the reason for 4 stars! We were not pleased to find no cookies & only peppermint candy at the front. Asked about it the first night & was told they were ordering new cookies. Really? Also, the coffee was awful...worst my hubby & I have ever had. Should stop advertising cookies, candy & coffee! Lovely lady tending to breakfast area. However, ladies at front desk had zero personality. About 35 minutes from beaches. Not bad at all.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peachymom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this review, 12 September 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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285 reviews from our community

Traveller rating
    141
    71
    34
    18
    21
See reviews for
137
45
13
51
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
New Orleans, Louisiana
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 March 2013

Would recommend this hotel for anyone coming to Pensacola, Florida for business or pleasure. The location is great, with plenty of places to eat and easy to jump off and on I-10. With the hotels being so over priced on Pensacola Beach, this is a great location to enjoy all the NW Florida coast has to offer!! Also appreciate the young lady at the desk for working so diligently to get me a room for an early check in. Very clean location!! Room was very nice.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawrence L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this review, 12 September 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location and cleanliness. We look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
156 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 15 November 2012

If your'e in the area this is the place to stay. It's new, clean, people are polite and helpful, rooms are good size, beds are good, internet is blazing fast (and requires username, etc to log in-I like that a lot), the free breakfast is a real breakfast, not waffles in a toaster, appears to be in a residential area so it's real quiet. Has a good business center, a pool, workout room.

Located anywhere else it would be a destination resort. Wish I could have stayed longer.

Room Tip: Really is no bad room. Wide staircases off the lobby if you don't feel like waiting for the ele...
See more room tips
  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TOM S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this review, 12 September 2013
Thank you for your feedback Tom. We appreciate your kind words and work hard everyday to make sure our guests feel at home and welcomed. We're glad to hear you enjoyed our facility and everything it has to offer. We look forward to seeing you again when you're in the area!
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WI
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2012

This Hotel is nearly brand new. We actually thought we may have been the first people to stay in the room they put us in. Beautiful palm trees, and nice setting overall. Very nice friendly staff, and immaculate facility!

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank derbytime1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this review, 12 September 2013
Thank you for taking the time to give us feedback. We are delighted to hear you enjoyed your room and the services of our staff. Hope you stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, Texas, United States
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 August 2012

We were really happy to have 2 true rooms with 2 TV's. My son slept on the pull out couch in what he deemed his "man-cave" while my daughter, mother, and I slept in the bedroom. Breakfast was more than just waffles and cereal. They had chicken patties, biscuits and gravy, and fresh fruit along with all of the usual fare (waffles, cereal, juice, pastries, bagels, bread, oatmeal, etc.) My mom liked the beds better than Marriott's too.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this review, 12 September 2013
Thank you for your feedback and for taking the time to write about your experience. We are happy to hear that your son enjoyed his "man cave" and thank you for the compliments of our hot breakfast. Hope you and your family stay again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Woodlands, Texas
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 24 July 2012

Can't really say much, since we just stayed here overnight. We were driving from Houston to Orlando, and we chose this hotel to spend the night. You get a clean room, clean bathroon, clean beds, free wifi, and free breakfast - everything that an overnighter can ask for.

I definitely won't hesitate to stay here again if I ever find myself in the Pensacola area.

Stayed July 2012, travelled with family
Helpful?
1 Thank Ewr01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this review, 12 September 2013
Thank you for your response. We are happy to hear you enjoyed your stay with us and everything our facility has to offer. Hope you stay with us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Pensacola West

Property: Country Inn & Suites By Carlson, Pensacola West
Address: 2607 Wilde Lake Blvd, Pensacola, FL 32526
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Pensacola
#13 Business Hotel in Pensacola
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Pensacola West 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to the Country Inn and Suites hotel in West Pensacola, located in the beautiful "City of Five Flags." Our Pensacola hotel is ideally located off I-10, Exit 7 just minutes from the area's most beautiful beaches. In addition, our Pensacola West accommodations offer guests the kind of inviting atmosphere, warm hospitality and thoughtful services that are sure to please both business and leisure travelers, like Free High-Speed Internet access, a Fitness Center and Indoor Pool and Spa. Make your reservations today and see what makes the Country Inn & Suites among the best hotels in Pensacola, Florida. ... more   less 
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Also Known As:
Country Inn Suites Pensacola w Hotel Pensacola
Country Inn & Suites By Carlson, Pensacola West Florida

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