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“Good service but wanted to move it to central location”

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Country Inn & Suites By Carlson, Pensacola West
Ranked #20 of 65 Hotels in Pensacola
Reviewed 16 April 2013 via mobile

The hotel is nice, the rooms are decent and the service is great. But I wish I could move into a better location.

I guess I'd you are past the location, then the hotel itself is nice. The staff was friendly when we arrived and left. We were offered warm cookies and complimentary breakfast in the morning. The breakfast had cold and hot items. It was not much but it was definitely greatly appreciated.

The hotel also offered a business center, pool, and fitness center. I can't denied a has a good night sleep and the room was very comfortable, except for the tub.
The stopper got stuck socrhebqater didn't drain so after my shower the water was just sitting there.

Overall it was nice

  • Stayed: April 2013
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Thank CecibelB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this reviewResponded 12 September 2013

Thank you for your feedback and for taking the time to write about your experience. We are sorry to hear the stopper in your tub did not drain properly but we're happy to hear you appreciated our guest service and fresh baked cookies! Hope you stay with us again.

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263 - 269 of 313 reviews

Reviewed 27 March 2013

We only stay at Country Inn and Suites and this was by far the smallest rooms/bathroom. The staff people were not rude but were not very friendly either. We felt like a "bother" to them. They were rarely at the front desk and the cookies were only there a couple times the entire stay. Had only 3 drawers to place clothes for 4 people. Felt like a sardine. Did not feel we got value for the money. Won't be back........The only fruit was apples...the oatmeal was bland...No towels at the pool..

  • Stayed: March 2013, travelled with family
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Thank Susie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlson Hotels C, Online, Customer Support at Country Inn & Suites By Carlson, Pensacola West, responded to this reviewResponded 31 March 2013

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards

We also apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. To discuss your concern further, please contact the hotel directly or email Customer Care at CCare@carlsonrezidor.com. ~Dana

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Reviewed 17 March 2013

This is a newer hotel. The rooms were nice. The beds were a littl too hard for us. We didn't like how the bathroom door opened out into the room. It probably wouldn't have been too bad but it is on a bomber hinge so the door will not stay open on it's own, which is dangerous for me in the middle of the night. Breakfast was awful! They offer the typical "free" breakfast...bread, bagels, waffles (you make) bisquits (hard and dry), chicken patty (processed meat). Not good. Must say based on Tripadvisor reviews, I expected more. Would stay elsewhere next time.

Room Tip: I always request a top room floor away from high traffic areas and ice machine.
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  • Stayed: March 2013, travelled with family
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Thank debbiedavemesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this reviewResponded 12 September 2013

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and the free hot breakfast. We will discuss these conditions with our staff and make sure everything is up to Country Inns and Suites by Carlson standards.

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Reviewed 14 March 2013 via mobile

Stayed here 4 days & 3 nights with family. It's very clean & well maintained. Newest hotel in area. Nice big suites. loved it. Now the reason for 4 stars! We were not pleased to find no cookies & only peppermint candy at the front. Asked about it the first night & was told they were ordering new cookies. Really? Also, the coffee was awful...worst my hubby & I have ever had. Should stop advertising cookies, candy & coffee! Lovely lady tending to breakfast area. However, ladies at front desk had zero personality. About 35 minutes from beaches. Not bad at all.

  • Stayed: March 2013
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Thank Peachymom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this reviewResponded 12 September 2013

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

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Reviewed 14 March 2013

Would recommend this hotel for anyone coming to Pensacola, Florida for business or pleasure. The location is great, with plenty of places to eat and easy to jump off and on I-10. With the hotels being so over priced on Pensacola Beach, this is a great location to enjoy all the NW Florida coast has to offer!! Also appreciate the young lady at the desk for working so diligently to get me a room for an early check in. Very clean location!! Room was very nice.

  • Stayed: March 2013, travelled on business
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Thank Lawrence L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this reviewResponded 12 September 2013

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location and cleanliness. We look forward to your next stay.

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Reviewed 15 November 2012

If your'e in the area this is the place to stay. It's new, clean, people are polite and helpful, rooms are good size, beds are good, internet is blazing fast (and requires username, etc to log in-I like that a lot), the free breakfast is a real breakfast, not waffles in a toaster, appears to be in a residential area so it's real quiet. Has a good business center, a pool, workout room.

Located anywhere else it would be a destination resort. Wish I could have stayed longer.

Room Tip: Really is no bad room. Wide staircases off the lobby if you don't feel like waiting for the ele...
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  • Stayed: November 2012, travelled on business
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Thank TOM S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this reviewResponded 12 September 2013

Thank you for your feedback Tom. We appreciate your kind words and work hard everyday to make sure our guests feel at home and welcomed. We're glad to hear you enjoyed our facility and everything it has to offer. We look forward to seeing you again when you're in the area!

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Reviewed 5 November 2012

This Hotel is nearly brand new. We actually thought we may have been the first people to stay in the room they put us in. Beautiful palm trees, and nice setting overall. Very nice friendly staff, and immaculate facility!

  • Stayed: October 2012, travelled with family
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1  Thank derbytime1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this reviewResponded 12 September 2013

Thank you for taking the time to give us feedback. We are delighted to hear you enjoyed your room and the services of our staff. Hope you stay with us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Pensacola West

Address: 2607 Wilde Lake Blvd, Pensacola, FL 32526-8713
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Pensacola
#13 Business Hotel in Pensacola
Price Range: £55 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Pensacola West 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to the Country Inn and Suites hotel in West Pensacola, located in the beautiful "City of Five Flags." Our Pensacola hotel is ideally located off I-10, Exit 7 just minutes from the area's most beautiful beaches. In addition, our Pensacola West accommodations offer guests the kind of inviting atmosphere, warm hospitality and thoughtful services that are sure to please both business and leisure travelers, like Free High-Speed Internet access, a Fitness Center and Indoor Pool and Spa. Make your reservations today and see what makes the Country Inn & Suites among the best hotels in Pensacola, Florida. ... more   less 
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Also Known As:
Country Inn Suites Pensacola w Hotel Pensacola
Country Inn & Suites By Carlson, Pensacola West Florida

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