All I wanted was a clean hotel room, and not only was the room I got dirty, but it was falling apart. Some of the reviews on TripAdvisor cite the poor cleaning and maintenance, and I'd say they are 100% credible. After arriving at our room, the first thing I did was check the bed and the bathroom floor. The bed was clean, and comfortable, but the bathroom floor hadn't been cleaned at all! There was sand and dirt all over the floor, and when I wiped a small area with a damp tissue, it came up black with grime. The floor had not been swept or mopped in who knows how long, the bath counter had lots of soap/toothpaste residue on it, soap scum all over the shower walls, and there was a layer of dust covering every horizontal surface in the room. I complained to the manager, Mike, who apologized profusely, offered to clean the floor, or upgrade us to another room. I declined the room, but asked for a cloth & cleaning solution so I could wipe down the room myself, and he agreed. He cleaned the floor for us.
I soon discovered that the toilet itself was loose, not fastened securely to the floor and talked to Mike again. He sent in maintenance, who said it couldn't be fixed easily, so I asked to be moved to another room. As that was underway, I heard the head of housekeeping talking to another employee and referring to me as a "jerk". I called her on it, she denied it, but I know what I heard. Unbelievable. When the new room was finally ready, I found that the plate in the microwave still had slimy food residue on it. Not surprising. And the rooms are supposed to have wifi, but it didn't work. I was told I would have to come out to the lobby area to use wifi.
Anyway, the bed was comfortable and clean, but the cleaning standards at this hotel are ABYSMAL!! We used this "Quality" Inn because it was close to family that we were visiting, and because we got a good off-season rate. Next time in town we will definitely spend more for a decent hotel. I filed a complaint with their corporate customer service and I'll be curious to see what their response is.
- Official Description (provided by the hotel):
- This beautiful, newly renovated (2011), hotel is located directly off Interstate 10 on Exit 17. Outside the lobby you can view the Escambia Bay. There is a full bar/lounge, pool, and small fitness center on site. This hotel offers a full hot breakfast including, but not limited to...biscuits, eggs, grits, donuts, waffles, a variety of juices, and coffee. If you look forward to a warm welcome and a comfortable stay....this is it! Friendliest staff around! ... more less
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- Also Known As:
- Quality Inn & Suites Pensacola, Florida