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“The pluses out weigh the minuses”

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Quality Inn & Suites
Ranked #25 of 65 Hotels in Pensacola
Reviewed 30 April 2014

We stayed three nights in mid April and enjoyed our spacious two room suite. The furnishings were older but in good shape. Bedding was very comfortable and provided a good night’s sleep. This is definitely an older property that in many areas is showing its age. However, management informed us they are in the process of making improvements and we can attest to changes that have taken place, particularly in the cocktail lounge / dining area that is one of the major highlights of this hotel. Thursday thru Saturday evenings starting at 6 PM, Al Martin is the featured bistro pianist playing good old fashioned harmonies. The man is absolutely amazing in his ability to play every tune from memory when requested to play a song. The dance floor was frequently occupied by couples dancing to old time tunes. The entire staff was excellent, particularly at the front desk when we were greeted each time we entered the building. The pool is located in a central courtyard, protected from the wind off the bay, and had plenty of chairs and chaise lounges. The breakfast area is huge with plenty of tables. Unfortunately, the food served was less than satisfactory. Very poor variety and limited selection of items which is rather strange in light of having a “restaurant” within the hotel. Our first two mornings had only waffles as a choice. No eggs, biscuits & gravy, etc. . . just waffles. After complaining to management, there was a tasty egg casserole the last morning but when it was consumed, nothing replaced it while we were there. Overall, we enjoyed our stay but not sure about returning again other than to enjoy the piano player in the lounge.

Room Tip: No elevator so get a room on the first floor.
  • Stayed: April 2014, travelled as a couple
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Thank BionicOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Manager at Quality Inn & Suites, responded to this reviewResponded 2 May 2014

Thank You for your review, yes we are undergoing many improvements to the property. We hope to see you again soon.

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252 - 258 of 345 reviews

Reviewed 26 April 2014

My husband and I began a trip from the southeast to the southwest with an overnight stay in Pensacola. Had not stayed at this Quality Inn previously, but it was excellent. The handicapped room was very accessible and there was a brand new restaurant and lounge so we didn't have to go out to find something to eat. The food was very good and the prices were reasonable. There was also a fine pianist entertaining the diners with music that pulled many out onto the dance floor. Though it was too late at night, and maybe too early in the season, to take a dip in the hotel's pool, it looked like a very inviting pool. I would definitely recommend this hotel.

  • Stayed: April 2014, travelled as a couple
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Thank Candice K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Manager at Quality Inn & Suites, responded to this reviewResponded 2 May 2014

Thank you for such a great review, our entire staff works daily to ensure that our guest have a memorable stay. We hope to see you again real soon

Thank you from the entire staff.

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Reviewed 10 April 2014

The employers and staff went above and beyond to help out today, when it wasn't even expected of them. Total random act of kindness. This place and staff have been wonderful everytime I've visited. Thank you Mrs. Phillips, Mr. Bennett & Mrs. Green. I appreciate it very much. Will

  • Stayed: April 2014
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1  Thank pilliewe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Manager at Quality Inn & Suites, responded to this reviewResponded 3 May 2014

Dear Will,

Thank you for such a nice review. This is what makes it all worth the hard work when we are recognized for the small things we do for the guest. We hope to see you again real soon.

Michael Bennett
Guest Service Manager

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Reviewed 30 March 2014 via mobile

This hotel building seems a bit dated, but the furnishings and beds appear to have been updated recently. Our second floor suite combined two separate rooms, one with two doubles and one with a king. Each had its own bathroom, TV, and balcony onto an interior courtyard. There was no door in the opening between the bedrooms, but the noise and light between each was not bad. There was a fridge and microwave that was helpful. This setup was great and a good value for our larger family traveling together. The included breakfast was nice with cereal, waffles, eggs, etc. The front desk staff seemed particularly friendly and helpful. It was not warm enough during our stay to use the outdoor pool in the interior courtyard, but it looked nice. The only real drawbacks were the lack of an elevator, some outdated aspects, and an unpleasant odor in the hallway at times (not in the room--smoking or from the kitchen perhaps?).

Stayed: March 2014
Thank Lburchard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Manager at Quality Inn & Suites, responded to this reviewResponded 3 May 2014

Dear Lburchard,

Thank you for such a nice review. The Family Suite is a very unique room in that you have 2 rooms in one. The best feature is it has 2 bathrooms. Hopefully when you come back for another visit it will be warm enough for you to use our pool.

Michael Bennett
Guest Services Manager

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Reviewed 17 March 2014

The rooms were clean and the staff was friendly but what made the stay worth its weight in gold was the Piano lounge. I didnt expect a restaurant to be inside since I didnt get to do any research prior and when I first walked in and noticed piano music playing I expected what everyone expects in a small setting late on a weekday night. Adequate service at best and over priced food that isnt worth the trouble shoveling down. Not the case. While prices were a little high the quality of food that came out as well as selection to pick from justified every penny. The server and bartender kept things entertaining and on point. Great place to stay. Will definitely be back.

  • Stayed: March 2014, travelled solo
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1  Thank JohnPaulBrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Manager at Quality Inn & Suites, responded to this reviewResponded 3 May 2014

Dear JohnPaulBrett

Thank you for taking the time to review our hotel and share your experience with other travelers. The staff works hard daily to ensure a wonderful guest stay.
The Piano Bar Bistro is a very unique feature for any hotel and we are so glad you shared that in your review. Al Martin is very talented, can play almost anything from memory.
Thank you again for such a positive review, and we look forward to see you in the future.

Michael Bennett
Guest Services Manager

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Reviewed 14 February 2014

The hotel is very conveniently located right off I-10. Our room was interesting, with 2 exits, one to an inner corridor, and a glass sliding door to our parking spot outside. The staff were very nice, and there was a dance band playing in the lounge when we checked in, which lent a festive atmosphere. We received a ticket from the management for 2-for-1 drinks. The room was clean, and fairly roomy. We encountered no problems until I tried to take a shower about 9:00 and found there was no hot water.

  • Stayed: February 2014, travelled as a couple
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1  Thank Estella03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7601QualityInnSuites, Guest Relations Manager at Quality Inn & Suites, responded to this reviewResponded 19 February 2014

Our rooms do offer a front entrance (inside the building) and a back exit (to the parking lot or courtyard) for ease of access. We have a wonderful piano bar that offers a wide range of drinks, food, and entertainment for your enjoyment. We're so glad you were able to experience this great part of our venue. Large, clean rooms are exactly what every hotel should offer you for a comfortable "home away from home" experience. This issue with the Pensacola gas company struck us all by surprise when they hit that pipeline first thing in the morning without notice. There's obviously no "convenient" time to turn off the gas, but they sure picked the worst of times. We're so sorry for that awful inconvenience. Hopefully you understand this is not a normal occurrence and we can hope this will never be an issue again. Cold showers are for the birds!

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Reviewed 3 February 2014

You get what you pay for at this hotel. The rooms are nothing special and really need to be updated but they are clean and comfortable. The breakfast is sooo boring but I'm sure it meets choice hotel standards so I can't really complain. Honestly we thought about moving hotels after our first night but decided it was not worth packing everything up again. There is plenty of good parking and its in a safe location.

  • Stayed: January 2014, travelled with family
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Thank Nataligh1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7601QualityInnSuites, Guest Relations Manager at Quality Inn & Suites, responded to this reviewResponded 19 February 2014

Cleanliness and friendliness are two of our top priorities! Thank you for noticing the two characteristics we pride ourselves in. Come back to visit us again soon!

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Additional Information about Quality Inn & Suites

Address: 7601 Scenic Hwy, Pensacola, FL 32504-6841 (Formerly BayView Inn)
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Pensacola
Price Range: £46 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 138
Official Description (provided by the hotel):
This beautiful, newly renovated (2011), hotel is located directly off Interstate 10 on Exit 17. Outside the lobby you can view the Escambia Bay. There is a full bar/lounge, pool, and small fitness center on site. This hotel offers a full hot breakfast including, but not limited to...biscuits, eggs, grits, donuts, waffles, a variety of juices, and coffee. If you look forward to a warm welcome and a comfortable stay....this is it! Friendliest staff around! ... more   less 
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Also Known As:
Quality Inn & Suites Pensacola, Florida

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