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“Great location, excellent staff!”

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Quality Inn & Suites
Ranked #22 of 65 Hotels in Pensacola
Baton Rouge, Louisiana
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location, excellent staff!”
Reviewed 14 June 2014 via mobile

We were pleasantly surprised at all aspects of this hotel. We weren't expecting much as it is one of the cheaper options in Pensacola. The man at the front desk, Michael Bennett, was more than helpful. He was so kind, explained in detail directions to the nearest beach and even gave us his recommendations on local restaurants to visit. Any time we ever needed anything he was more than willing to help us, there are not many people as kind and helpful these days as he. The breakfast was great...biscuits, eggs, sausage gravy, muffins, waffles, the whole none yards. The room was decent. Beds and pillows very comfortable, but the bathrooms really need a facelift! They just seemed old and dirty. Overall we were pleased and will be staying here again!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaynaRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, 25 June 2014
Thank you for the great review. We believe this hotel is a good value and thanks for pointing that out. We do have a great staff and thanks for pointing this out. Our staff works hard every day to create a great stay for the guests, and we are very happy you enjoyed your stay with us. We look forward to your next visit with. Thank you again for the kind words.
Michael Bennett
Guest Services
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336 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
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English first
Richland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

Me and daughter enjoyed our stay as we arrived on June 6 -9 & the hotel has an awesome view of the water bay!! The hotel is just minutes from the mall & 22 minutes from beaches!! The. Staff was great and is located across from. The gas station with a Diary Queen inside!! Me & my daughter Will definitely miss our Stay there! ! God bless y'all
DEE&IZZY

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hshanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, 18 June 2014
Dear hshanta,
Thank you for taking the time to review our property, and for the kind words. You are correct we are very conveniently located to almost everything in Pensacola. I hope you saw the sunrise over Pensacola Bay, it is beautiful. We are looking forward to your next stay with us. Thank you again for the great review and comments.
Michael Bennett
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Alachua, Florida
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 May 2014

We stayed here while on the trip to Florida last august. we just looked up online while on the road and its seemed pretty ok nightly rate and location (scenic view). didn't have much difficulty to get there. room was nice but carpet looked outdated. Had a good rest after 10 hours of driving. would stay here again if in the area.
breakfast was lovely with nice set up.

Room Tip: everything is great.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank CHAD32615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, 31 May 2014
Thanks for the positive review; we strive daily to create a clean and comfortable hotel for our guest. The breakfast staff loved to hear you liked the breakfast setup and items. We hope to see you again on a return trip to Florida.
Michael Bennett
Guest Services Manager
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Appleton, Wisconsin
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 May 2014

My wife and I decided on a one night getaway on Memorial Day weekend. Although it was pricey by our standards, it was a special thing to do on this holiday. Our getaway began with disappointment as the hotel did not have our room prepared for the 3 o'clock check-in time. We, along with many other people, sat and waited. Our wait was 1 hour and 20 minutes. It was disturbing that someone came in without a reservation and got a room before we did. The rest of our stay was very good. The room was very nice with refrigerator, microwave, flat screen tv, comfy bed, etc, The outdoor pool was very nice, although it didn't open until 10 AM. We wanted to go for a swim at least by 8 o'clock in the morning. A very good complimentary breakfast was available in a very nice setting which accommodated many people. The breakfast included an egg dish, waffles, cereal, toast, fruit, yogurt, donuts, coffee, and juices. The staff kept a close eye on replenishing supplies and cleaning tables as people left. So our stay here was very pleasant and we would return.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank uhlroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, 30 May 2014
I want to sincerely apologize for the problems you had at check in and during your stay. We are putting in new procedures so this type of wait will never happen again. The pool not being open was an oversight which will not happen again, the correct hours are 8am till 10pm.
I am glad you enjoyed the breakfast, and that you where well taken care of during breakfast.
We are looking forward to your next visit with us.
Michael Bennett
Guest services Manager
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Middleburg, Florida
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

We stayed here for 2 nights in the 2 room suite 2nd floor. Had a few bumps in the road but overall good... Requested a roll away and it didnt make it to the room so we called and it was brought to us with a bunch of pillow cases instead of sheets, being that it was later at night I can understand that, sheets were promptly brought to us, there was some sort of stain on one of the sheets so we made who i think was the head housekeeper aware of it and she immediately got us new sheets and mattress pad. The noise of children running in halls got a bit annoying and im sure thats why we got a call saying we were being too loud though we were all asleep. Breakfast was ok, I had to finish cooking the egg casserole to my liking in the microwave(they have to be really done), but the waffles, boiled eggs, and coffee were Great.. Didnt have time to try out the pool, and the music sounded great when we passed through the lobby.. Management/ Staff did a great job making things right and we look forward to staying here again in the near future.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Floyd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, 30 May 2014
Thank you for writing a review of our hotel. I first want to deeply apologize for the problems you encountered at our hotel. The confusion with the rollaway bed has been addressed, so I will not happen again. Front desk will review request more closely and the housekeeping staff will always ensure all rollaway beds have the proper linen with the bed.
The front desk has been instructed to go to the room and listen for any noises, before calling any room about a noise complaint.
I’m very happy that you found breakfast to be good, and you enjoyed the music from the Piano Bar and Bistro. Hopefully, the next time you stay with us you will be able to enjoy the pool and the Piano Bar Bistro.
Thank you again for the review and feedback.
Michael Bennett
Guest Services Manager
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cullman, al
Level 5 Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 May 2014

Let me start by saying the staff, including Michael and Ashley, was wonderful. The hotel was clean and the breakfast was good as well. My only complaint was that our room smelled very musty. I didn't ask to move however, so I can not really complain too much. There was a full-house, so it was very busy. I had my key card reset 3 times because it stopped working every time we left...but again they were quick to respond and very polite. The location is about 20 mins from the beach and other attractions as well. I would stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank pocoimaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, 30 May 2014
Thank you for the review of our hotel. I’m very happy you enjoyed your stay with us. I have shared this review with Ashley and let her know you found her service great. We are working hard every day on the rooms and this information is vital to help us improve the hotel.
We are looking forward to your next stay with us.
Michael Bennett
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level 6 Contributor
381 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed 30 April 2014

We stayed three nights in mid April and enjoyed our spacious two room suite. The furnishings were older but in good shape. Bedding was very comfortable and provided a good night’s sleep. This is definitely an older property that in many areas is showing its age. However, management informed us they are in the process of making improvements and we can attest to changes that have taken place, particularly in the cocktail lounge / dining area that is one of the major highlights of this hotel. Thursday thru Saturday evenings starting at 6 PM, Al Martin is the featured bistro pianist playing good old fashioned harmonies. The man is absolutely amazing in his ability to play every tune from memory when requested to play a song. The dance floor was frequently occupied by couples dancing to old time tunes. The entire staff was excellent, particularly at the front desk when we were greeted each time we entered the building. The pool is located in a central courtyard, protected from the wind off the bay, and had plenty of chairs and chaise lounges. The breakfast area is huge with plenty of tables. Unfortunately, the food served was less than satisfactory. Very poor variety and limited selection of items which is rather strange in light of having a “restaurant” within the hotel. Our first two mornings had only waffles as a choice. No eggs, biscuits & gravy, etc. . . just waffles. After complaining to management, there was a tasty egg casserole the last morning but when it was consumed, nothing replaced it while we were there. Overall, we enjoyed our stay but not sure about returning again other than to enjoy the piano player in the lounge.

Room Tip: No elevator so get a room on the first floor.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BionicOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Manager at Quality Inn & Suites, responded to this review, 2 May 2014
Thank You for your review, yes we are undergoing many improvements to the property. We hope to see you again soon.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 7601 Scenic Hwy, Pensacola, FL 32504-6841 (Formerly BayView Inn)
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Pensacola
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 138
Official Description (provided by the hotel):
This beautiful, newly renovated (2011), hotel is located directly off Interstate 10 on Exit 17. Outside the lobby you can view the Escambia Bay. There is a full bar/lounge, pool, and small fitness center on site. This hotel offers a full hot breakfast including, but not limited to...biscuits, eggs, grits, donuts, waffles, a variety of juices, and coffee. If you look forward to a warm welcome and a comfortable stay....this is it! Friendliest staff around! ... more   less 
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Also Known As:
Quality Inn & Suites Pensacola, Florida

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