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“Great Customer Service”

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Motel 6 Pensacola West
Ranked #25 of 65 Hotels in Pensacola
Reviewed 7 August 2013

My first impression based on the appearance of the building wasn't very good. We arrived early, so I just went in to confirm that they had our reservations since we had rented the rooms at the last minute online. The lady at the front desk was very friendly and helpful. Our online reservations were confirmed and the price quoted online was the same price that I was charged. She gave me a map to help me find the mall. When we returned our room was ready, non-smoking on the ground floor. That's exactly what we had asked for. The room was small, but clean. It had two full bed's that were freshly made up, a tv, and a night stand. It was a little old fashioned looking. The bathroom, though small, had a reasonably sized corner shower and counter space. The water pressure was great. It was a clean and safe place to sleep, which is what we needed. I had a little trouble getting online using the free wifi, but once I clicked on several internet access options (there was more than one option titled Motel 6) I finally found the Motel 6 option that worked. The pool was clean and I like that there were tall bushes near it on one side that hindered the occupants of the motel rooms from clearly viewing the pool. The bushes were well pruned and were just thick enough to give some privacy, but not so thick that a person could easily hide there. There was a reasonable amount of seating around the pool. We swam at night and felt safe to do so. We didn't have any issues with this motel. It was a reasonable rate for a place to rest, everything that we needed to use worked, it was clean, and the staff was very friendly.

Room Tip: Let the staff know ahead of time if you have any special needs or requests. We had to have a non-smo...
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  • Stayed: July 2013, travelled with family
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Thank 4U-Review
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Owner at Motel 6 Pensacola West, responded to this reviewResponded 14 August 2013

Dear 4-U Review, Thank you for the detailed review. We really appreciate the title that you gave your review...."Great Customer Service". It's true, our rooms are small and we are an older property. However, our goal is to make up for this by providing our guests with a clean and comfortable room along with exceptional customer service. I'm glad you experienced both on your recent stay with us. We hope to see you again the next time you are visiting Pensacola. Regards, Patrick

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144 - 150 of 174 reviews

Reviewed 30 July 2013

Customer service at this property was outstanding ... Front desk followed through completely and was well beyond accommodating!! Shower was hot with excellent water pressure. Room was clean. The hotel is located in an area with numerous car dealerships.

My iPad, however, was unable to pick up the free wifi, and that was something I was really counting on. I tried numerous times at night, and also the next morning, to no avail.

  • Stayed: July 2013, travelled with family
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Thank DesertDweller32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Owner at Motel 6 Pensacola West, responded to this reviewResponded 1 August 2013

Dear DesertDweller32, Thank you for the kind words, especially in regards to the customer service aspect of our business. Being a Motel 6, we are a budget motel. We do not offer alot of the ammenities that the other chains offer. That being said, the one thing that we do offer that ranks right up there (and in many cases above) with the higher priced chains, is our customer service. I do apologize for the problems that you experienced with the wifi. We have been experiencing some problems and are in process of installing a new network throughout the entire property. Thank you once again for your review. Reagrds, Patrick

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Reviewed 28 July 2013 via mobile

This Motel 6 doesn't look that great once you pull up but don't let that intimidate you. The staff was very friendly upon check in and provided a map and tips on where to eat and where to visit. I was also given extra towels. The room was a decent size for 2 beds. The televisions could be updated but not a big concern especially if you're going to be out and about. The hotel is not too close to the beach but is sort of in the middle of the main tourist places such as the beach, The Naval Aviation Musuem, The Pensacola Lighthouse and the historic downtown area. It was very quiet as well so that made for a good night's rest. Will definitely recommend if you are looking for a reasonable place to stay at a reasonable price.

  • Stayed: July 2013
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1  Thank Travelgal428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Owner at Motel 6 Pensacola West, responded to this reviewResponded 1 August 2013

Dear Travelgal428, Thank you for your review. It is nice to know that you had a pleasant stay. We do hope that you will come and stay with us again, next time you are in Pensacola, Regards, Patrick

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Reviewed 10 July 2013

Our choice was to be in the heart of Pensacola. Motel 6 was off the main street. Access was a bit involved due to roadway ingress. The first encounter was with a taped up sign: '3 p.m. sign-in, absolutely no exception.' When open the staff was accommodating and friendly. The room was Spartan: two bars of motel 6 soap, extra roll of toilet tissue, a box of facial tissue; no tub - a walk in corner shower; pillows were clean but totally lifeless. Again, it wa clean; it was convenient; and it was reasonable.

Room Tip: We choose a room away from the pool and on the west side of the building.
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  • Stayed: July 2013, travelled with family
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Thank MattZat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Owner at Motel 6 Pensacola West, responded to this reviewResponded 18 July 2013

Dear MatZat, I could not have written a more "spot on" review myself........"Spartan" is the latest, of many, descriptions that fit well for a Motel 6. We pride ourselves for being, as you stated, clean, convenient & reasonable. Thank you for staying with us and for your review. Regards, Patrick

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Reviewed 19 June 2013

We reserved a room at Motel 6 in Pensacola because it was only 20 minutes from Pensacola Beach. We have stayed at several other Motel 6 hotels in the past and have always been satisfied. The staff at the front desk were there anytime we went in, and they were very friendly. The room was clean as was the restroom and there were also clean sheets on the bed. The sink faucet was a bit hard to turn on and there was a small crack in the shower floor, the furnishings were a little old, but in good repair. The pool was very clean and in a well lit area with a privacy fence around it and even though we were right next to Pensacola Blvd. we couldn't hear the traffic from inside the room. Also Pizza Hut delivers in this area and that was a major plus. All in all it was a decent, clean stay and we had our kids with us and felt safe there. We will continue to stay at a Motel 6 whenever we can while traveling!

Room Tip: Ours was a smoking room on the bottom floor, so we were able to park right outside the door.
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  • Stayed: June 2013, travelled with family
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Thank Jenny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Owner at Motel 6 Pensacola West, responded to this reviewResponded 28 June 2013

Dear Jenny W, I'm glad to hear that your stay with us was satisfying. Thank you for the kind words in regards to my staff, the rooms & the property. I hope you choose us again should your travels take you back to Pensacola! Regards, Patrick

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Reviewed 19 June 2013

I highly recommend this motel 6 for the price, cleanliness and location. 24/7 food is available, across the street. This motel is centrally located; minutes from downtown and the beaches.
I stay here often while in town. For convenience, I often ask for a room in the same area of the building. The staff is very accommodating when possible and always very helpful throughout my stay.

Room Tip: Definitely choose non-smoking. I prefer the upper level in the back, or near the pool.
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  • Stayed: May 2013, travelled solo
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Thank Perry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Owner at Motel 6 Pensacola West, responded to this reviewResponded 28 June 2013

Dear Perry M, I'd like to thank you for your continued patronage here at Motel 6 Pensacola West. We value all of our customers that come and stay with us, however, I can't emphasize to my staff enough the importance of the repeat guest. I know you have a choice, and I thank you for choosing us! Sincerely, Patrick

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Reviewed 18 June 2013

My family and I usually would rent a condo on our beach trips, and when ever that's not possible, we go the hotel route off the Santa Rosa Island ( Pensacola Beach ), spending a range from $85-150 a room per night. After reading the good reviews for Motel 6 West, and at half the cost, I thought to give it a try. I traveled alone this time and had no regrets. The grounds are well lit, i felt safe and parking was easy too. The staff was friendly and accommodated my request - pet free room and a room on the second floor. The exterior of the building appears dated but so does my 120 year old house. The room was small and pretty basic but it was spotless. Clean bed, towels, furniture, pillows, clean shower...! The bed was comfortable enough and the air conditioner was cold! The blanket on the bed had a couple of holes but it was washed. The WiFi had a good signal and dozens of cable channels to choice from. I would stay again for sure!

  • Stayed: June 2013, travelled solo
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Thank TrueDat08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Owner at Motel 6 Pensacola West, responded to this reviewResponded 25 June 2013

Dear TrueDat08, Thanks for giving us a try! I'm glad to hear that your stay with us went so well. Your review helps us, and I really appreciate the time you took to share your experience here at Motel 6 Pensacola West. Who Dat!!!!!!!!!! Patrick

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Additional Information about Motel 6 Pensacola West

Address: 5829 Pensacola Blvd, Pensacola, FL 32505-2523
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Pensacola
Price Range: £51 - £59 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Motel 6 Pensacola West 1.5*
Number of rooms: 120
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Also Known As:
Motel 6 Pensacola West Florida
Motel Six Pensacola
Pensacola Motel Six
Pensacola Motel 6

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