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“Nice hotel, disgusting floors and no healthy breakfast here!”

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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Ranked #9 of 65 Hotels in Pensacola
Certificate of Excellence
GreenLeadersBronze level
Freeport, Maine
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice hotel, disgusting floors and no healthy breakfast here!”
Reviewed 30 December 2012

This is a relatively nice new hotel, but they are NOT keeping it up! EVERY single floor tile in the lobby is cracked in half in a row, and the carpets are so bad, I kept my shoes on 24/7. There was a white stain on the carpet near the beds that looked like bird poop, and trails of drip stains to and from the fridge. The corners were coated with months of dust and the edges were grey and had collected dust like crazy. This hotel management needs to LOOK DOWN at the details! It is a shame how they have let this hotel go without basic repairs!!!!

The free breakfast was pre-made cheese omelets, white biscuits, gravy, cold bacon, white bread, white bagels, white english muffins, kids cereal, one kind of tea, and coffee. Nothing healthy at all. Evidently they had a pancake maker, but it was broken the entire week I was there, and they had bananas some days, but were out by the time I got there at 8 am.

The pillows were lumpy and had no substance. Bring your own pillow if you want to be comfortable! The sheets were white and so PILLY I had a hard time getting comfortable!!!!
Was not comfortable in that bed at all.

Hotel looks nice at first glance, but when you stay here, you see the gross floors, you begin to look further!

Nice location and price, but it would be worth it to me to stay somewhere else!

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Soup722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 4 January 2013
I apologies for the uncleanliness of the carpet in your room. Our carpets throughout the hotel were professionally steam- cleaned on January 1, 2013.

The main display in our breakfast room is what is considered by many as a "big breakfast." However, we do offer fruit EVERY morning along with healthy options, such as: yogurt, wheat bread, cranberry juice, orange juice, oatmeal, and grits.

Like I said the carpets have been professionally cleaned since your stay and if you would like to give us another try, we will do everything possible to change your opinion of our hotel. Please ask for me, Chrystale, when making your next reservation and I will give you my manager's special rate.

Thank you,
Chrystale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
previse
Level Contributor
179 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 15 December 2012

Pros:
Beautifully designed, relatively new hotel. Big open public spaces, nicely decorated, big well designed, nicely furnished rooms. Really outstanding breakfast. For a nice hotel the prices are reasonable. I’d stay here again.

Cons:
Stained sheets (starch?) and hair in the bed. Not good.
Grungy calking in the bathroom.

Conclusion:
Great hotel with inattentive management.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 17 December 2012
Thank you for your review! The issue with the sheets has been resolved. (We adjusted our detergent ratio) And since then all of our bathrooms have been recaulked. Thank you for bringing our attention to this matter. Please stay with us time that you are in Pensacola!
Thank you,
Chrystale
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Mississippi USA
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 December 2012

This hotel is very busy because it's right up the street from a Navy base.With that in mind, the room was clean and fresh. Hotel was quiet. Staff was nice. Breakfast was pretty good but slightly crowded.Rates were reasonable,but not great.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justbutterbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 17 December 2012
Thank you for your review! We hope you decide to stay with us again if you are ever back in Pensacola!!

Thank you,
Chrystale
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Atlanta, Georgia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2012

location is perfect if you are visiting the Navy base pensacola. pricing was excellent and made for a relaxing stay. rooms are nice and neat. When i got back to the area, i will stay here again if i do not choose to stay over on the beachside.

Room Tip: I stayed on the first floor, it was nice and quiet. breakfast was good.
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Atlantaguy05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 20 October 2012
Thank you for your review. We enjoy hearing that our guests will return to stay with us again. We do our best to keep our hotel both business friendly and leisure friendly. We look forward to your next stay!

Thank you,
Chrystale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Metairie, Louisiana
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 October 2012

The place was so clean you beautiful! Would love to stay again. Hoping all the hotels in this chain are as nice! The location was perfect for where we wanted to visit. The pool was great too and breakfast was really good!

Room Tip: We were bumped up to suite lots of space!
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank April P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 18 October 2012
Wow! Thank you! It is our pleasure to extend great service to our guests. We look forward to your next stay with us.

Thank you,
Chrystale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pulaski, Tennessee
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 October 2012

Pros: The hotel was very clean. The beds were comfortable. Pillows were great. I believe breakfast was better than most hotels in the fact that they offered hot eggs, bacon, biscuits, and gravy. They also served juices, coffee, pastries, cereal, fruit, etc. I was impressed that even though there were 15 minutes left of breakfast, the employee was still hovering over the buffet to make sure everything was perfect. The staff was pleasant and always nice/professional.
Cons: The hotel bathroom did not have a vent, so whenever a shower was taken, it quickly became stuffy. Our room was over the swimming pool, so I happened notice there were plenty of leaves in the pool. That night I was curious to see if it had been cleaned. It had not, but perhaps a customer didn't report the problem (even though no one should have to ask). When I looked again the next day, the pool had been cleaned.
Overall, great stay.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CHSojourner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 18 October 2012
Thank you for reviewing our hotel and thank you for your kind words! We strive to go above and beyond what is "required" of our hotel for breakfast. We keep our breakfast open until 9:30 and up until that time we keep the breakfast bar fully stocked. Thank you for noticing.

The pool is serviced around 5 am every Monday, Wednesday, and Friday by a professional pool cleaning service. I apologise if the pool had leaves in it during your stay.

Once again, thank you!
Chrystale
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MIAMI, FL
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 July 2012

This hotel is located a short distance from Pensacola Air Base where we visited the Naval Air Museum and saw the Blue Angels flying their training practice run. The hotel is clean and quiet, rooms are clean and well decorated. The bed was awesome with a goose down bed cover.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MIAMI_SPICEMiami_Fl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 31 August 2012
We are very pleased that you enjoyed your stay with us at our Holiday Inn Express! We strive to meet our guests needs and we enjoy hearing when we have a happy customer. We hope to see you again if you are in Pensacola again!

Thank you!
Chrystale
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

Property: Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Address: 307 N New Warrington Rd, Pensacola, FL 32506-5854
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pensacola
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The Holiday Inn Express & Suites, Pensacola-Navy Base is located only 2 miles from Pensacola Naval Air Station and Museum. The hotel is also close to nearby beaches such as Pensacola Beach, Johnsons Beach and Perdido Key. The hotel is convenient to downtown and only 15 minutes from Pensacola Regional Airport. The property offers 73 guest rooms that includes 28 spacious suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites - Pensacola West-Navy Base
Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base Florida

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