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“"Great Stay by the Navy base"”

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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Ranked #9 of 65 Hotels in Pensacola
Certificate of Excellence
GreenLeadersBronze level
Orlando, Florida
2 reviews
“"Great Stay by the Navy base"”
Reviewed 16 February 2013

My wife and I came in town to visit family and see the Navy Museum. The hotel is only 1 mile to the base which was very nice.
The rooms were big and very clean. The hot breakfast which was free was good and really enjoyed the breakfast area.
The entire staff was friendly and helpful. They helped us with resturant locations and anything else we asked they knew. That was refreshing in this day and age when customer service is poor they were top notch! We will stay again and would suggest that anyone else would as well.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 6 March 2013
Thank you for choosing our hotel while you came to visit your family! We also like to hear that you will be back to visit! We try to make each guest feel welcome and at home while they stay with us. We look forward to your next visit!

~Chrystale
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204 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Fallon, Nevada
1 review
Reviewed 30 January 2013

Thanks for the wonderful stay, the room were spacious and always clean. Your staff were very helpful with directions and recommendations for entertainment and restaurants. Breakfast was definitely good. Thanks to all employees on all shifts.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Giz1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Front Desk at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 5 February 2013
Thank you for your review! We hope to see you again the next time buisness or vacation brings you to Pensacoa!
Thank you again!
Vanisha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheboro, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2013

This hotel was a wonderful choice for this visit to Pensacola to see our Sailor. The location was spot on to the Navy Base. The room was very spacious and clean, the staff was friendly and very helpful, (thanks again Greg)! Not to forget the continental breakfast it was excellent very well kept and cared for. Thank you for the wonderful visit we had a excellent time!!!!

The only down side is it is not marked very well, signage is off the road and if you are not looking for it you could miss it, plus you have to make a U-Turn when coming back from the base, but traffic is not bad so not a major issue.

Room Tip: Pillow was not as firm as I like but I am partial to my Memory foam pillow.
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Front Desk at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 5 February 2013
Thank you for the compliments! I want to thank you for choosing to stay with us when you came to visit your Sailor. I am happy that you had a good time while you were here. Please keep us in mind next time you come to Pensacola.

Thanks!
Greg
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West Linn
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 January 2013

Nice room, super friendly staff, clean and neat. I just wish the pool was heated but hey, It IS Florida. I would stay again. The breakfasts are a nice addition. Easy access to NAS, Corry Field, the beaches and downtown Pcola. Come on down!

Room Tip: Towards the back away from Navy Blvd.
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  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 5 February 2013
I like to hear that you will stay again! Thank you for your kind words and your review. Maybe next time it will be warm enough to swim in the pool.

Thank you,
Chrystale
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Freeport, Maine
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 December 2012

This is a relatively nice new hotel, but they are NOT keeping it up! EVERY single floor tile in the lobby is cracked in half in a row, and the carpets are so bad, I kept my shoes on 24/7. There was a white stain on the carpet near the beds that looked like bird poop, and trails of drip stains to and from the fridge. The corners were coated with months of dust and the edges were grey and had collected dust like crazy. This hotel management needs to LOOK DOWN at the details! It is a shame how they have let this hotel go without basic repairs!!!!

The free breakfast was pre-made cheese omelets, white biscuits, gravy, cold bacon, white bread, white bagels, white english muffins, kids cereal, one kind of tea, and coffee. Nothing healthy at all. Evidently they had a pancake maker, but it was broken the entire week I was there, and they had bananas some days, but were out by the time I got there at 8 am.

The pillows were lumpy and had no substance. Bring your own pillow if you want to be comfortable! The sheets were white and so PILLY I had a hard time getting comfortable!!!!
Was not comfortable in that bed at all.

Hotel looks nice at first glance, but when you stay here, you see the gross floors, you begin to look further!

Nice location and price, but it would be worth it to me to stay somewhere else!

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Soup722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 4 January 2013
I apologies for the uncleanliness of the carpet in your room. Our carpets throughout the hotel were professionally steam- cleaned on January 1, 2013.

The main display in our breakfast room is what is considered by many as a "big breakfast." However, we do offer fruit EVERY morning along with healthy options, such as: yogurt, wheat bread, cranberry juice, orange juice, oatmeal, and grits.

Like I said the carpets have been professionally cleaned since your stay and if you would like to give us another try, we will do everything possible to change your opinion of our hotel. Please ask for me, Chrystale, when making your next reservation and I will give you my manager's special rate.

Thank you,
Chrystale
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previse
Level Contributor
178 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 15 December 2012

Pros:
Beautifully designed, relatively new hotel. Big open public spaces, nicely decorated, big well designed, nicely furnished rooms. Really outstanding breakfast. For a nice hotel the prices are reasonable. I’d stay here again.

Cons:
Stained sheets (starch?) and hair in the bed. Not good.
Grungy calking in the bathroom.

Conclusion:
Great hotel with inattentive management.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Jon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 17 December 2012
Thank you for your review! The issue with the sheets has been resolved. (We adjusted our detergent ratio) And since then all of our bathrooms have been recaulked. Thank you for bringing our attention to this matter. Please stay with us time that you are in Pensacola!
Thank you,
Chrystale
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Mississippi USA
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 December 2012

This hotel is very busy because it's right up the street from a Navy base.With that in mind, the room was clean and fresh. Hotel was quiet. Staff was nice. Breakfast was pretty good but slightly crowded.Rates were reasonable,but not great.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justbutterbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 17 December 2012
Thank you for your review! We hope you decide to stay with us again if you are ever back in Pensacola!!

Thank you,
Chrystale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

Property: Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Address: 307 N New Warrington Rd, Pensacola, FL 32506-5854
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pensacola
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The Holiday Inn Express & Suites, Pensacola-Navy Base is located only 2 miles from Pensacola Naval Air Station and Museum. The hotel is also close to nearby beaches such as Pensacola Beach, Johnsons Beach and Perdido Key. The hotel is convenient to downtown and only 15 minutes from Pensacola Regional Airport. The property offers 73 guest rooms that includes 28 spacious suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites - Pensacola West-Navy Base
Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base Florida

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