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“kind and nice people at the front desk” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Ranked #9 of 63 Hotels in Pensacola
Certificate of Excellence
GreenLeadersBronze level
Pensacola Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“kind and nice people at the front desk”
5 of 5 bubbles Reviewed 7 July 2014

On the way to Pensacola beach, our car got an unexpected problem. Flat tire..!!
It was already 5:30p.m and most car service centers are close. Our home was three hours away, so we had to find a place to stay that night. We fortunately found a room here, and stayed for one night just the day before independence day.

People at the front desk were so nice and kind, they gave information about delivery for us who are hungry and no method to get food, and introduced services in hotel very kindly, such as shower booth, Wi-fi and breakfast. The most important thing is that she called a car service center and asked whether they open or not at independence day, and we luckily found a place just next to the hotel! Next day, we fixed our tire, and went to Pensacola beach having a great seafood as we planned.
We got to our home at that night very safely, we really appriciate the helps from Carla and Mereedes. It is a good place to get a nice service (and car service) :)

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank purely707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 17 July 2014
Thank you for the great review! Although I am sorry about your flat tire, I do appreciate your kind words about our staff! I will definitely pass along this review!
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199 reviews from our community

Traveller rating
    104
    53
    34
    4
    4
See reviews for
88
38
13
34
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 24 June 2014 via mobile

I stayed at the Holiday Inn Express Hotel & Suites Pensacola West Navy Base for 135 nights. I was there for business/school purposes at Corry Station NAS. It is extremely close to the base. The road the hotel is on has numerous amounts of gas stations & resteraunts. Two Walmarts in either direction. It's the best off base hotel within a 15 mile radius. The hotel works hand in hand with military which made it very easy & stress free. The hotel is one of the newest in Pensacola. They have on site laundry but it's a little pricy. The pool is a decent size but it's mostly shaded throughout the day by two large trees & partially the hotel itself. The fitness center is tiny with two treadmills & one bike machine. But the breakfast was delicious! Many options including bacon, sausage, bagels, yogurts, etc. The housekeepers are nice but subpar. Don't expect them to really thoroughly clean your room... EVER!!! If you want it dusted & wiped down, you'll need to ask for it to get done. The service at front desk is spot on. Understanding, approachable, helpful, & kind. Any issue I had, they fixed it. The rooms are good sizes. I was in a suite which extends out 7-10 feet longer than the other rooms. And that makes a big difference. The bathroom size stays the same. Normal everything. Water temperature is something special. The hot water can get boiling. Extremely hot! I don't think the hotel should be in the $100's due to the location & the typical amenities it brings to the table but at the end of the day, you're really left with no choice. The 4-5 hotels anywhere near you are absolutely terrible. Dirty, disgusting, & bad locations. I would recommend this hotel to military members doing some type of business or schooling for an extended stay. To the normal guest staying for one night, it gets the job done. Just don't expect to be wowed from anything amazing. But you won't be let down either.

  • Stayed June 2014
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GoldThoughts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 26 June 2014
Thank you for your review. We are in the process of implementing some new benefits for our extended stay guests. If you have any suggestions on what would have made your stay better as an extended stay guest please email me at hiexpresspensacola@yahoo.com.
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Butler, Pennsylvania
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

This hotel was clean and very comfortable. The queen size bed was great with a wonderful staff. I would advise you to use the hotel if in the area. We were about 12-15 miles from the Pensacola beaches and was a beautiful drive. My advice stay here!

Room Tip: The area is very nice so I am sure all the rooms are great.
See more room tips
Green Features: The staff were helpful and very friendly. They have a environmental policy with linens but very nicely honor your choice.
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 16 June 2014
Thank you for your review!! A lot of people don't realize how close we are to Pensacola's beautiful beaches. We hope to see you again!
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West Palm Beach, Florida
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 12 June 2014 via mobile

Went to Visit the Naval aviation
Museum, HOME OF THE BLUE
ANGELS ! This Hotel, although
Small, was Cozy, Clean, and
Had Great Friendly and Helpful
Staff, and, it is SO CLOSE and
Convenient to the Museum
And Beaches ! Many nice little
Restaurants and Fast Food
Places Near By, (not to mention
The Beaches), and Downtown
Isn't that Far East . GREAT LOCATION and Stay, Highly
Recommended !

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank beejek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 13 June 2014
Thank you for staying with us! We do love our Blue Angels! The best show they put on is on the beach in July! We hope to see you then!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shreveport, Louisiana
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 6 June 2014 via mobile

The Holiday Inn Express on Loblolly was awesome. The front desk staff were nice as well as the other staff I encountered during my stay; which included housekeeping. The free hot breakfast was wonderful. I definitely will stay again in the future.

Stayed June 2014
Helpful?
1 Thank TravelingWoman0901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Augusta, Georgia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 May 2014

The hotel staff was amazing and despite the fact that we did not book through Holiday Inn they were very helpful. The beds were very comfortable and we could not beat the location. The down side is that the pool is very small, and the gym had only a few pieces of equipment. Breakfast was wonderful to include a fancy pancake maker. The gravy was horrible but there was a lot more to choose from. It was a very short distance to the base and the room was very large.

Room Tip: No ice machine on the first floor.
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carrie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 15 May 2014
Thank you for your response! Our on-site gym is pretty much just cardio, but we do have several off site gyms that we can give guests directions. We hope to see you again the next time you are in Pensacola!
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Pensacola, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 26 April 2014

Arrived at the hotel around 11:30 pm, went to put the key in the door and it was open and at midnight we were changing our own sheets because there was hair in the beds. Twice we have had to call the front desk because the air conditioner is not working properly, we asked for a fan and get they don't have any. There are no more rooms at the hotel or in the area so we are stuck here. I will NEVER stay here again!!!!

  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review, 1 May 2014
I apologize for the issues you encountered while at our hotel. I was on duty the morning after your check in and we always have rooms to move you to available for these kind of issues; but I never heard from you until the morning of your check out. I am sorry to hear you say that you will not be staying with us again. However, I would like the opportunity to show you that your stay was not the norm at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

Property: Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Address: 307 New Warrington Road, Pensacola, FL 32506-5854
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pensacola
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The Holiday Inn Express & Suites, Pensacola-Navy Base is located only 2 miles from Pensacola Naval Air Station and Museum. The hotel is also close to nearby beaches such as Pensacola Beach, Johnsons Beach and Perdido Key. The hotel is convenient to downtown and only 15 minutes from Pensacola Regional Airport. The property offers 73 guest rooms that includes 28 spacious suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites - Pensacola West-Navy Base
Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base Florida

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