Upon arrival, which check in time is 3pm, my family arrived at 245pm and I was rudely turned away and was told,"we were sold out last night, and your room is not clean and we may need you to check in later" I then responded," so will the room be ready by 3?" The young man then replied," maybe,not sure,hope so, but we will all see" I could not believe such a response, for such a high priced hotel. My family left,and we drove around the area for another 45mins.When we returned, he was gone and another lady said, "the room is not ready,but allow me to find another room for your family". We checked in and the lobby, weight room,and entire facility was very nice. The bathrooms were clean,and I was pleased. Later that night, after dinner, we returned to go to bed and I will say, this was the worst mattress in the world. It was hard as a rock. I though I was being Pranked by Ashton Kutcher. I asked my son was his bed as hard and he said, it was really firm,but not as hard as mine. It felt as if there was a board under the mattress. I was tired, so I dealt with the bed, but around midnight, I could hear the person in the next room snoring. The first night, I also ignored it, but by the second night, I was livid. I was awaken at 3am, but the other room. The walls are paper thin. The snoring was insane. I immediately woke my husband, and said.."can you hear that?" I sat there wide awake, and then I called the front desk to complain. The attendant, didn't apologize or really seem to care. The next morning, when I checked out, I mentioned the snoring to the morning attendant, and she replied.." Sorry, we get that complaint all the time, when the made this place,they didn't make the wall too thick". She then said, thanks for staying. There was no discount, refund, empathy, NOTHing! The one good thing I will say is that they had a huge, Buffett style breakfast. The only zinger is, they wanted to charge 9.00 for myself,husband,and two boys and the kids plate was 6.99( my youngest is 4yr!) we said, no thanks and drove two miles to the great Waffle House and had a wonderful meal for 20bucks. This two night, hard bed,and crappie walls cost me 355.00! I won't revisit the Hilton ever again.
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- Also Known As:
- Hilton Garden Inn Pensacola Airport -Medical Hotel Pensacola
- Hilton Garden Inn Pensacola Airport -Medical Center Florida