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“Did not feel safe in this motel”

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Econo Lodge Inn and Suites Pensacola
Ranked #50 of 65 Hotels in Pensacola
Juniata, Nebraska
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Did not feel safe in this motel”
Reviewed 2 August 2013

We stayed in this hotel in February. The front desk clerk came walking into our room twice, for no reason. When leaving to eat, the back hall had a sheet over a broken window. No security lock to get back into hotel. The halls smelled of bug spray. No WiFi service. We were told there was and the front desk lady said it was my fault. Wanted a receipt when checking out but was told they didn't do anything like that. Not a good place to stay

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fasttalker1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgeinnpensaco, Webmaster at Econo Lodge Inn and Suites Pensacola, responded to this review, 17 February 2014
Dear Guest,

Thanks for taking time to comments. We have experienced some maintenance issues in the past, but those have all been corrected now. We have also replaced and retrained the staff. In recent months, we have taken major steps to improve the property, as you will see if you visit us again. Our goal is to completely satisfy every customer, and I am sincerely sorry that we were unable to do that in your case. We’re getting better day by day.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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155 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Prescott, Arkansas
2 reviews
Reviewed 2 August 2013

We just stopped for a night on our way through. Not the fanciest hotel but served it's purpose. Our room was very clean. Desk clerk was very friendly and got us some extra covers. Hotel is now an Econo Lodge so I am sure they will do some updating.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danalhigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pearl, Mississippi, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 July 2013

When booking a hotel for a trip for the girls, we were looking for something not too far from the beach, in a safe neighborhood, and wouldn't break the bank. This fit the bill okay. We paid 90 per night which is one of the best we found. The beach was a short drive and the area was well lit with other hotels and restaurant nearby. The staff seemed friendly enough. The downfalls: The room smelled a little mildewy upon arrival. It was very humid in the room and the sheets felt like some one had been there sweating. They were cold and clamy. A used washcloth was left in the shower. The "breakfast" consisted of dry cereal, muffins and maybe some biscuits and gravy... we were hoping for at least a waffle maker. The biggest peeve was when the phone rang at 3:30 in the morning with someone looking for vacancies... I thought the front desk was supposed to get that... how did someone directly dial a customer room? Very irritating. The room was very dated with a box tv and wall to wall mirrors above the headboards (very creepy) Overall not terrible... we weren't in the room much anyway but if you intend to spend anytime at all in your room or you are going for more than a couple of days... this isn't the best option.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgeinnpensaco, Webmaster at Econo Lodge Inn and Suites Pensacola, responded to this review, 17 February 2014
Dear Guest,

I appreciate your comments. Since your stay, we’ve taken big steps to improve the quality of our rooms and the property overall. Our goal is to exceed the expectations of every guest, and for a time I do not believe we were always doing that. I hope you’ll visit us again and see how things are changing and improving. I look forward to welcoming you.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 24 June 2013

This hotel is in great need of repair. Our first room, the A/C was not working. The second room had such a strong chemical smell that it was overwhelming. The third room was okay except for the missing facet handle in the bathroom. The room was not very clean and looked quite worn. The bed was relatively comfortable. The night desk clerk was pleasant while the day clerk was unprofessional. Breakfast was sweet breads and more and more breads. It was overpriced for the amenities. The in-suite refrigerator's freezer was frozen shut. If you are stuck on the road and you just want a place to flop on a bed, even though it is overpriced, this is livable.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank summerschoolTampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgeinnpensaco, Webmaster at Econo Lodge Inn and Suites Pensacola, responded to this review, 17 February 2014
Dear Guest,

I apologize for the problems you encountered and for not responding sooner. It’s been several months since your stay, and we have made great strides in improving the facility in that time. I hope you will visit us again when in the area to see how we’ve changed and improved. We sincerely appreciate having you as a customer, and I’m very sorry we missed the mark a bit when serving you. Our goal is complete satisfaction for every customer, every time. Again, I apologize for any lapses.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 June 2013

We WILL NOT stay here again. If all you want is a place to sleep, it's probably okay. It is nowhere close to the caliber of other Microtels we've stayed at. The breakfast was sloppy. Only the one front desk person doubles as the food prep for breakfast. Breakfast food items are kept in the same room as cleaning supplies. We used the one coffee packet in our room and the front desk person had no idea where anymore coffee was. We never got anymore coffee in our suite after the first night. Half the parking lot was taken as they stored the "new" carpet in the parking lot, while it was raining. That's a good indication of the caliber of management in this location. The faucet handle in bath was broken and they couldn't fix it. I found it strange to have suites but no laundry facility. The closest laundromat we found was about 3 miles away.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shannon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgeinnpensaco, Webmaster at Econo Lodge Inn and Suites Pensacola, responded to this review, 17 February 2014
Dear Guest,

I appreciate you taking the time to comment about our property. We did experience some lapses in maintenance and customer service in 2013, but you can be sure those have been dealt with now. We have also improve our breakfast offerings and made a variety of improvements to the property. Please stop in again when visiting the area to see how we’ve changed. I’d like to personally greet you and thank you for giving us a try. I apologize that we fell short of the mark while you were with us.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Econo Lodge Inn and Suites Pensacola

Property: Econo Lodge Inn and Suites Pensacola
Address: 8001 Lavelle Way, Pensacola, FL 32526-8777 (Formerly Microtel Inn & Suites by Wyndham Pensacola)
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #50 of 65 Hotels in Pensacola
Price Range (Based on Average Rates): £
Hotel Class:2 star — Econo Lodge Inn and Suites Pensacola 2*
Number of rooms: 71
Official Description (provided by the hotel):
Econo Lodge Inn & Suites in Pensacola, FL near Five Flags SpeedwayEnjoy affordable rates in a convenient location when choosing the Econo Lodge Inn & Suites® in Pensacola, FL. Our pet-friendly hotel is ideally located off of Interstate 10 near many area points of interest, which include: Five Flags Speedway Pensacola Fairgrounds University Mall Pensacola Civic CenterGet refreshed in our inviting guest rooms, all of which feature rirons, ironing boards, refrigerators and microwaves along with expanded cable television channels and coffee makers. Some rooms also offer flat-screen televisions and sofa sleepers. Additional amenities include: Free wireless high-speed Internet access Free continental breakfast Free local callsTake care of basic business needs with access to copy and fax services, and for added convenience, guest laundry facilities are available onsite.This Econo Lodge hotel cares about the environment and has taken active steps to support green hotel practices.Make your reservation today at the Econo Lodge® in Pensacola, FL for a memorable stay in a great location, all at an affordable price. ... more   less 
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Also Known As:
Microtel Hotel Pensacola
Microtel Pensacola
Pensacola Microtel
Econo Lodge Inn And Suites Pensacola Florida

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