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“Attentive staff” 3 of 5 bubbles
Review of Suburban Extended Stay Pensacola-NAS

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Suburban Extended Stay Pensacola-NAS
Ranked #31 of 63 Hotels in Pensacola
Killeen, Texas
1 review
“Attentive staff”
3 of 5 bubbles Reviewed 11 December 2013

Went to visit my son during Thanksgiving. Was a little disappointed because when I booked the room, I was under the impression that it was a living room seperate from the bedroom. A mini suite not a studio which everything is in the same room. The staff took the time to explain and apologize and told me that if they weren't booked they would have given me an extra room or a different one. I appreciated that they even offered. Still we made it work. The staff was very nice and informative and helpful. If we needed something they brought up to our room right awa y.. Our family would like to say a special Thank you to Justin Acoba and the other young man who worked Thanksgiving holiday. Sorry, we didn't get his name but they made our experience a positive one.
The only negative things about the rooms are. The walls are super thin. You can hear everything!! Also, the bathrooms need updated. Need to be recaulked and a good bleach cleaning. Looks like mold on bottom of outside tub. Need more counter space in bathroom for personal items....
Housekeepers need to be a little more attentive when they are cleaning. Don't be afraid to bend over when they clean. Beds were sloppy when they were made and dust on everything.

Room Tip: Try to get third floor...acoustics are really bad.
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  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michele2542013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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169 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Pensacola, Florida
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 21 October 2013

The Suburban Lodge is a nice basic hotel. Our scooter rally has been recommending this place to our attendees for 5 years now. Each stay we are welcomed and we have a good time. It's a basic hotel, the price is good and it's clean. The pool is nice too but what makes this place really good is the staff. Marty, the manager, and her staff know how to make their guests feel welcome. Thanks again for a good place to rest our heads!

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jami S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pnsgm, General Manager at Suburban Extended Stay Pensacola-NAS, responded to this review, 23 October 2013
Thanks for the great comment. We always want our guests to feel like they are at home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dothan, Alabama
1 review
3 of 5 bubbles Reviewed 13 October 2013

Horrible staff. Called police for noise complaint after 30 seconds. Worst staff ever.. Not recommended must have been the worst people to deal with ever. Night shift manager was worthless. Please don't stay here

  • Stayed September 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Ts2221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pnsgm, General Manager at Suburban Extended Stay Pensacola-NAS, responded to this review, 15 October 2013
We received several complaints about noise from this guest and his friends. We asked to to be considerate of the other guests and quiet down. They became unrully and abusive to the staff We called the sherriff's department to get them to be quiet. The next morning during check out, this guest again became abusive to the staff. Several guests in the lobby witnessed this incident and were afraid for the employee. They now want to get their money back and are willing to write a bad review on the hotel to get it. We are a family friendly hotel and do not expect our guests to become intoxicated and nasty. If they do, we ask them to leave.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tybee Island, Georgia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 18 September 2013

Yes, it's not the newest hotel is the richest neighborhood. It IS in a convenient location and was safe enough for us to leave our bikes on the bike-rack overnight. (They weren't touched.). The rooms were large enough for 2 adults & 2 kids, and there was Wifi. It's unfortunate that the first reviewer had the experience she did. Our family had the opposite experience. The staff were very friendly and greeted us each time we came in or down the elevator. ADDITIONALLY, every day we saw a maintenance man(?) named Robert-- and he was painstakingly cleaning parts of the hotel. We saw him clean each railing around the pool, the furniture... And the buttons in the elevator!! (Haven't we always wondered if those buttons EVER get cleaned??) Bottom line, it's not the best hotel building ever, but you can tell that the staff are trying to make up for it.

Room Tip: My mother-in-law's corner room had two walls of windows and nice light.
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  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Service
Helpful?
Thank Krewe O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pnsgm, General Manager at Suburban Extended Stay Pensacola-NAS, responded to this review, 20 September 2013
Thank you for your very nice comments. We do have an excellent staff. We are currently in the process of updating a lot of our rooms. So far, we have completed 75 rooms. And we are currently working on the next 25. I hope that you will be able to stay in one of the new rooms on your next visit. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Slidell
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 30 July 2013

The staff who greeted us on arriving was nice however the staff throughout the next day was horrible. The room wasn’t what the pictures portrayed but it wasn’t a dump either. The hotel could certainly use some updating like a working shower head, a freezer that actually freezes, when you advertise a full kitchen you might want to have more than one pot for your guest to cook in and invest in a hammer for your maintenance guy; If we had not noticed the nails sticking out of the protector on the edge of the wall I would have had a large cut on my leg. Last but not lease, the noise of people being allowed to hang out in the parking lot, outside of your window, was unacceptable. I will never stay here again nor will I suggest it to my other military family members.

  • Stayed July 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Dawn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 July 2013 via mobile

Stayed 3 nights here. Staff was always nice and helpful. Not a dump but not a luxury hotel either. Room was big enough and pretty clean but not super immaculate. Hotel could use updating. It was real close to everything and the price was good.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mommy794
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 24 July 2013 via mobile

The staff here was nice. They said hello once in awhile.

Having a kitchen was nice. The "gym" was quite sad. Drove across town to Planet Fitness. Its very close to the Naval Base. Every time I was in the room I could not stop sneezing. I most likley won't stay here again because over all I wasn't confortable in the room. But it served its purpose.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Frankluciano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Suburban Extended Stay Pensacola-NAS

Property: Suburban Extended Stay Pensacola-NAS
Address: 3984 Barrancas Ave, Pensacola, FL 32507-3413
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Pensacola
Price Range (Based on Average Rates): £
Hotel Class:2 star — Suburban Extended Stay Pensacola-NAS 2*
Number of rooms: 129
Reservation Options:
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Also Known As:
Suburban Extended Stay Pensacola-Nas Hotel Pensacola
Extended Stay Pensacola
Pensacola Extended Stay
Suburban Extended Stay Pensacola-NAS Florida

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