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“No Loyalty To Repeat Customers - Basic Stay for Premium Price”

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Hampton Inn & Suites Pensacola I-10 North at University Town Plaza
Ranked #7 of 65 Hotels in Pensacola
Certificate of Excellence
Birmingham, Alabama
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“No Loyalty To Repeat Customers - Basic Stay for Premium Price”
Reviewed 29 May 2014

I have stayed at this hotel for several years, and the service continues to get worse. And gosh forbid you need something - the General Manager will not return calls, even after I got Hilton Honors involved.

Addtionally, the price is way to high for this dated, bare bones hotel. Not as clean as it should be.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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418 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Bossier City, Louisiana
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 May 2014

This hotel is easy to return to again and again. This staff are very friendly and helpful. This hotel is very well taken care of and kept up to Hampton Inn standards that guests have come to expect.

We came back to Pensacola on the way to Destin and stopped without a reservation. No problems with getting a room. HHonors card and AARP were taken and discounts help!

We stayed here last July and now this May. I'll stop here each time we are in Pensacola!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richardson, Texas
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 May 2014

This Hotel is easy to get to from I-10 and very good Service. The Front Desk personnel were very friendly. We didn't use Room Service or the Free Breakfast as we left before their 6 am start. I will make sure we use this Hotel on future visits to Florida.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montgomery, Armenia
1 review
Reviewed 16 May 2014

love staying here when traveling to Pensacola, they welcome me by my name and that really means a lot when you are away from home as much as I am, thanks for being a great place to stay. will stay here every chance that I come to this area. thanks

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Turner M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, North Carolina
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 May 2014

This is the first time we have stayed at this Hampton Inn. We were picking up our daugher from college. It was very clean, the room was very comfortable and the staff was very friendly. Great breakfast, we would definitely stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, North Carolina
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 May 2014

We picked up our daughter from PCC; this is the first time we have stayed at this Hampton Inn. It was very clean, the room was very comfortable and the staff was very friendly. Great breakfast, we would definitely stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pensacola, United States
1 review
Reviewed 30 April 2014

Treated as a VIP our entire stay. Very clean and modern rooms. Traveled with another family and hotel arranged for us to have rooms next to each other. Property is centrally located to all of the places of interest for us and easy to access from the Interstate.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Pensacola I-10 North at University Town Plaza

Property: Hampton Inn & Suites Pensacola I-10 North at University Town Plaza
Address: 7050 Plantation Rd, Pensacola, FL 32504-6330
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Pensacola
#5 Romantic Hotel in Pensacola
#6 Business Hotel in Pensacola
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Pensacola I-10 North at University Town Plaza 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Our Hampton Inn & Suites Pensacola-University Mall hotel boasts an ideal location in the charming coastal village and thriving resort of Pensacola, Florida. Minutes from our hotel in Pensacola, Florida, you can explore Gulf Islands National Seashore, Pensacola Beach, and over fifty miles of pristine white shores. Enjoy a warm welcome and friendly service at our hotel in Pensacola, Florida and start your day right with Hampton's free hot breakfast and famous waffles. Catch up with work in our free business center or host a meeting or gathering for up to 30 people in our meeting space. Work out in our fitness center, enjoy a refreshing swim in our outdoor pool or visit the beautiful sandy shores of Pensacola Beach. Retire to a comfy guest room featuring an HDTV and free high-speed wireless internet access and get some rest on a clean and fresh Hampton bed®. ... more   less 
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Also Known As:
Hampton Inn & Suites Pensacola-University Mall Hotel Pensacola
Hampton Inn And Suites Pensacola-University Mall
Hampton Inn Pensacola
Hampton Inn Hotel Pensacola
Pensacola Hampton Inn
Hampton Inn & Suites Pensacola I-10 North At University Town Plaza Florida

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