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Holiday Inn Express Hotel & Suites Pensacola W I-10
Ranked #19 of 65 Hotels in Pensacola
Certificate of Excellence
Reviewed 25 March 2013

We were on a road trip from Orlando to Houston and back and stayed in this hotel there and back, its located just off I-10 with a good variety of restaurants around it. The hotel is clean and well kept with friendly staff who made us feel very welcome, we were allocated a large room which as with the rest of the hotel was clean and tidy. My only complaint would be that on the way back we stayed in room 223 which had a chair with a broken arm at the desk.
Would certainly stay here again if passing this way in the future.
The breakfast was the usual HIE offering but was well stocked and serviced by the staff member something that sadly does not occur in all HIE hotels.

  • Stayed: March 2013, travelled as a couple
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4  Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pnsfl, Front Office Manager at Holiday Inn Express Hotel & Suites Pensacola W I-10, responded to this reviewResponded 27 March 2013

It's always great seeing guests while on roadtrips. Your choice with staying here in both directions speaks volumes and we're so glad to hear that you will stay with us again in the future. We were made aware of the broken chair, I believe you mentioned it during check out, and it has since been repaired. Thanks again so much and we look forward to seeing you on your next roadtrip!

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103 - 109 of 162 reviews

Reviewed 25 March 2013

Had a good two-night stay at this HIE. Very convenient to I-10, very friendly and helpful staff. Rooms were spacious enough (we rented a King Suite) and the bathroom was clean and relatively modern.

The only real complaint I have is the bed. The linens and pillows were great - it's nice having soft and firm pillows to choose from - but the mattress was very firm/hard. My wife, young daughter, and I found it uncomfortable, and led to less than stellar sleep.

Would definitely stay at this location again... after testing the mattress. :)

  • Stayed: March 2013, travelled on business
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2  Thank ryannosaurus_rexx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pnsfl, Front Office Manager at Holiday Inn Express Hotel & Suites Pensacola W I-10, responded to this reviewResponded 27 March 2013

Thanks for your kind words. We are very grateful for your choice in staying with us while in Pensacola. We're glad that your overall experience with us was a nice one. With your input provided about our mattresses we are going to take a close look at them and make the appropriate changes. Your feedback is very valuable to us! Thanks you again!

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Reviewed 25 March 2013

We checked in on a Friday night without a reservation. The young lady at the front desk was extremely nice. I ask if there was a rewards night room available and she told me she had just had another lady check with priority club and this lady was told they didn't.
We went ahead and reserve a room, but seeing that I had asked for a rewards night, the young lady, I believe her name was Katelyn, upgraded us to a suite.
Later after getting into the room I used my App on my phone to find out if indeed they had a rewards night; they did. I went back to front desk and asked the young lady about it, she not only changed our stay to a rewards night but left us in the upgrade.
I asked if she was going to get into any trouble with her manager and she said " Any trouble I get for doing this is just going to happen, but as long as you folks are happy, I don't mind" . What a wonderful and caring thing for someone to say! This is what customer service used to be. Not because we were upgraded, but she was willing to take the "heat" to make us comfortable.
This young lady should teach some of the rest of the staff what customer care is all about. We will stay at this hotel anytime we are in the area, which is a lot, and highly recommend it to our friends and family!
Great customer care, great hotel! Thank You Katelyn!

Room Tip: ANy room in this hotel is excellent, choose with confidence what you need and enjoy!
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  • Stayed: February 2013, travelled as a couple
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3  Thank JackSchmidt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pnsfl, Front Office Manager at Holiday Inn Express Hotel & Suites Pensacola W I-10, responded to this reviewResponded 2 April 2013

Thank you so much for your review. We take great pride in our staff providing great customer service. It truly is our pleasure. And by you taking the time to let us know keeps us motivated to provide excellent customer service. Thanks again so much and we look forward to seeing you in the future.

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Reviewed 22 March 2013

Hotel is convienent to I-10. Breakfast is typical HIE fare. Staff were extremely helpful and friendly. Rooms were clean, quiet and spacious. I especially like the selection of pillows since prefer a soft pillow.

  • Stayed: March 2013, travelled on business
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2  Thank artlovinchik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pnsfl, Front Office Manager at Holiday Inn Express Hotel & Suites Pensacola W I-10, responded to this reviewResponded 24 March 2013

Thanks you so much for taking the time and writing a review for our location. We are very pleased that your stay with us was enjoyable. We take great pride in our staff providing the best hospitality around from our front desk and housekeeping. Having a choice of pillows really does make a difference! Thanks again.

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Reviewed 17 March 2013

We arrived and instantly could tell it was a very clean place. We went to our room to find a very clean and very nice hotel room. They have soft pillows and firm pillows to choose from. The hotels breakfast is amazing. They have bacon, sausage, eggs and pancakes. Along with things like muffins, fruit, cinnamon rolls, etc. we were visiting our family and they let my cousins come and swim with us one night. It has free wifi and is great overall. Will definitely stay next time in Pensacola.

Stayed: March 2013, travelled with family
1  Thank milez97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pnsfl, Front Office Manager at Holiday Inn Express Hotel & Suites Pensacola W I-10, responded to this reviewResponded 21 March 2013

Our goal is to welcome our guests with a great first impression and continue to "wow" them during their stay. We are so very pleased that your stay visiting family was a great time. Thank you so much for sharing your kind words on TripAdvisor. We truly appreciate you spreading the good word. Thanks you for choosing Holiday Inn Express Pensacola and we look forward to seeing you the next time you are in Pensacola.

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Reviewed 10 March 2013

The Hotel was very nice and clean from outside to the inside. All of the staff was kind and very helpful.My family was having a sweet sixteen party here. This was a great place to have a party.The room we rented was very comfortable.All the guest was having a good time in the indoor pool and fitness room. A good place to have fun and sleep.

  • Stayed: March 2013, travelled with family
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1  Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pnsfl, Front Office Manager at Holiday Inn Express Hotel & Suites Pensacola W I-10, responded to this reviewResponded 21 March 2013

Thank you so much for choosing us to celebrate your daughters "Sweet Sixteen" party. It was our pleasure having you with us. We are happy that everyone had a good time and that you were able to see all that we have to offer. We look forward to seeing you again in the future!

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Reviewed 17 January 2013

The front cover of the hotel's room key card holders says, "STAY IMPRESSED" and "We're Glad You're Here". At the end of our stay we could definitely say we were impressed with the staff, rooms, breakfast and overall atmosphere of this hotel. They were genuinely glad to have us as guests and made us feel welcome. The free baked cookies in the lobby were a nice touch and delicious!

This is a very well run and well kept facility with nice rooms at a good rate. The staff are some of the most friendly that I have met in my travels over the years. They represent their hotel and the Holiday Inn Express chain in a wonderful manner.

This is my hotel of choice when I visit Pensacola once again.

  • Stayed: January 2013, travelled on business
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2  Thank Randy31605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Pensacola W I-10

Address: 130 Loblolly Lane, SE Quadrant, Pensacola, FL 32526
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 65 Hotels in Pensacola
Price Range: £83 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Pensacola W I-10 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The newest hotel to the Florida Panhandle is the Holiday Inn Express & Suites Hotel, Pensacola Florida , conveniently located on I-10 and exit 7. We are just a short drive to Destin, Panama City & Tallahassee, Florida. This newly built hotel is close to the white sand beaches of Pensacola Beach, Gulf Shores Beach and Fort Walton Beach. A variety of restaurants are within 3 miles of the hotel. Special in-room amenities are free high-speed internet, microwave and refrigerator, free local calls and free parking. Business: International Paper , Sacred Heart Hospital, University Of West Florida, Lake View Center and Baptist Hospital Local Attractions are Naval Air Station, five flag speedway & Sam s Fun City , Pensacola Fair Ground. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Pensacola w i-10
Holiday Inn Pensacola
Pensacola Holiday Inn
Holiday Inn Express Hotel & Suites Pensacola W I-10 Florida

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