Upon arrival, the exterior of the hotel doesn't appear as bad. Once we entered the hotel, it was completely different! The carpet in the hallway was completely stained up smelled wet like mildew. There was a large bag of trash that smelled terrible lying in the hallway near the vending. The window directly in front of the pool was broken out and was replaced with plywood. The exterior of the doors were scuffed up with marks. The interior of our room had scuff marks all over every wall and 5 patches where holes once were. The ceiling had 3 places where it was falling down. The walls in the shower stall and the shower curtain had mildew on them. The mirror in the bath was rusted and the blow dryer was covered with dust and dirt. The sheets were stained and the bed skirt was torn. Upon check in, the telephone or remote didn't work and we also didn't have any towels. So I went to the front desk and asked for towels and batteries for the remote and the front desk had neither to offer me. Desk clerk finally brought us some around 9pm! I voiced my concerns via a letter to the management and we went to spend the day at the beach. As we returned from the beach (all ready to take showers) we were only left 3 large bath towels and no wash clothes, hand towels, or bathmats! We had 5 occupants in the room, so we went to the front desk to ask for wash clothes and 2 more large towels. The front desk clerk was extremely rude and basically acted as if we were ridiculous for asking for them! We checked out the next morning. Upon checkout, I asked the clerk if management received my letter and her answer was "yes- she said she will look into all of that" Seriously?! -- this was the answer! I would NEVER recommend anyone to stay here. This is a Ramada that should have a Bates motel sign on it instead!
- Official Description (provided by the hotel):
- The Magnuson Hotel Pensacola prides itself on our corporate level of amenities to make your visit eventful. From a business center and free wireless internet to work desks in your room, you will have a successful trip to Pensacola and at a great value! ... more less
- Reservation Options:
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- Also Known As:
- Magnuson Hotel Pensacola Florida