Thanks to good Trip Advisor reviews I wasn't totally put off by the general appearance and lack of attentiveness of the front desk staff who seemed below the standards one would expect at a first class hotel. By contrast,w e found our room to be very clean and tidy with nice furnishings and a terrific view of Escambia Bay. We didn't hear any trains until after we awoke in the morning though the location right beside the railway could bring nocturnal freight trains (only a few pass each day). Other plus features included ample free parking and the presence of multiple luggage carts as well as the beautifully restored former L&N train station that serves as an ante room and the hotel lounge in one corner of the building. We were surprised when the housekeeper knocked at 9:30am despite a do not disturb sign to inquire when we would be leaving and returned an hour later as if to hurry us along. Overall, a great property but the front desk manager should watch Hotel Impossible for tips to spiff up the staff.
- Official Description (provided by the hotel):
- Welcome to the Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot, which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, an in-house gift shop, numerous rooms and our Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breathtaking views of Pensacola Bay and Historic Downtown Pensacola. We are pleased to offer a Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls, and sleep amenities. The Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center. Our hotel has received countless service awards; therefore, we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more less
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- Also Known As:
- Crowne Plaza Pensacola
- Pensacola Crowne Plaza
- Pensacola Grand Hotel Florida