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“Hotel with character”

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Pensacola Grand Hotel
Ranked #12 of 63 Hotels in Pensacola
Tyler, Texas
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Hotel with character”
4 of 5 bubbles Reviewed 28 July 2013

Built over/behind an old train depot, it's an interesting hotel with great black and white photographs in the very long lobby. Rooms okay, beds comfortable (always most important!), free wi-fi great! Trains are loud, but I grew up in a railroad town, so I felt like I had gone back to my childhood. A little difficult to get to and the entrance is not impressive. But parking was free, staff responsive (we couldn't get the A/C to stop running, front desk contacted maintenance, who called us back immediately. Turns out maintenance controls temps of unoccupied rooms and had not been told we were in the room). Room had two sinks, which is always nice. No views (unless you like convention centers). Not close to anything (except the convention center), but only about 20 minute drive to Pensacola Beach.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank LovesGoodFoodTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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437 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (140)
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English first
Baton Rouge, Louisiana
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 July 2013

I am from the area and was coming back for a visit and wanted to stay here since I knew part of it was built from an old historic train station. The first uh oh of the trip was that only 1 of the 3 elevators were working. This was fixed that night luckily. We were in a king room and it was spacious and clean. There was an issue with the shower getting hot but it soon corrected itself. The bed was very comfortable and I got a good night's sleep. The staff was very nice and polite. Overall this was a nice stay. Nothing spectacular but I would stay here again.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muenster, Texas
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 23 July 2013

We stayed three nights here because we were attending a family vacation on the beach, but could not stay a full week (minimum in condo). This was a very clean hotel, very nice front desk attendees. We ate breakfast in the hotel restaurant and the waitress must have needed more sleep because she was not very friendly. We had no help in unloading or loading our luggage, but the carts were available and I don't mind doing that myself (I'm cheap!).

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonnaW799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicksburg, Mississippi
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 19 July 2013 via mobile

The room was beautiful, the toiletries were simply amazing, the pool was big and clean! We were given a gov rate as law enforcement which is always a plus. The bar is fun and drinks are great! Only complaint would be the train but hey in my opinion it adds to the charm

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NOLARiverCItyCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 July 2013

Fully enjoyed this hotel. The history and lobby decor is beautiful. It was an old train station before. Staff very friendly and upgraded us. Room service and Breakfast was great. Although our coffee was served cold the first time. It was slow, not too many people. Bartender at night Tammy was great as well. Quite location close to pensacola beach. Really enjoyed the room as it was a corner suite. Thanks Crowne Plaza!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank outnabout4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 15 July 2013 via mobile

Great location- stayed with husband and three kids. Room was clean and beds were nice. A couple of issues - bathroom was very small and door passed only inches from toilet. The room air was freezing and when we tried to raise the temp it became too hot- no in between. I will say that a cold room is much better than a hot one anyway. Shower water temp is not constant and i was greeted with a very hot shot of water every couple of minutes. Staff was great and always greeted guest with a smile.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sgarcia92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 9 July 2013 via mobile

Loved this place! The hotel was full of charm, the crowne plaza was built up out of a 100 year old train station. Lots of great architectural work to look at. The rooms were clean and a nice size. The staff was super helpful. We loved the roof top pool. The only downside is that it's not on the beach! It's close to a pretty trendy area so there are lots of great restaurants. Priced right too!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharlie9776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pensacola Grand Hotel

Property: Pensacola Grand Hotel
Address: 200 East Gregory St, Pensacola, FL 32502-4963
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Pensacola Grand Hotel Florida

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