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“Lovely historic hotel with a beautiful view”

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Pensacola Grand Hotel
Ranked #12 of 65 Hotels in Pensacola
Alabama
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Lovely historic hotel with a beautiful view”
Reviewed 11 January 2014

I stayed here while attending a conference. It was conveniently located next to the civic center, bay, and a cute little shopping-eating district. The interior and outside of this renovated depot is beautifully decorated and carefully restored to capture the feel of a depot.

We stayed in an end room which was huge and lovely with a bank of windows overlooking the bay. We were able to get a late check out easily. We locked ourselves out of the room and the staff took care of it quickly and safely. The food was excellent and the staff, particularly in the lounge where we had dinner. The waitress was helpful and pleasant and could describe the food well.

The only problem was the polar vortex had hit and it was bitter cold and we found it difficult to regulate the temp in our room and the public areas of the hotel, due to the amount of glass, marble, and tile, were cold.

Overall.....I would stay there again. Conference facilities were nice. There were shops in the hotel and it was beautiful.

Room Tip: We stayed in an end room and had the most beautiful view of the bay and one entire wall of windows.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank taholman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek H, Manager at Pensacola Grand Hotel, responded to this review, 13 January 2014
Thank you so very much for your review. Your tip for the other traveler's was perfect as
the end rooms are much bigger and offer terrific views. We hope that you're in-town
again soon so that we can show you some more great and real Southern Hospitality.
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455 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
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English first
San Antonio, Texas
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 January 2014

This historic site is comfortable and has all the charm you expect from an historic site with all the modern comforts to make your stay relaxing and rejuvenating. The restored train depot is lovely with a great restaurant and shops to enjoy. If you are feeling chilled, stop by the hotel bar and ask for Tammy's Toddy, her special recipe is sure to please!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steph J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek H, Manager at Pensacola Grand Hotel, responded to this review, 10 January 2014
Thank you so kindly for taking the time to share your experience. We really try hard to show real Old School Southern Hospitality to every guest we come in contact with. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, TN
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 January 2014

I stayed at the Crowne Plaza on New Years Eve.

The hotel is a bit dated but clean. The lobby is a beautiful old restored train station with tons of personality. The hotel part is a glass and steel rectangle without any.

I felt it was overpriced. It was NYE so I can understand a higher rate, but Pensacola isn't that great for NYE. The hotel is located directly across the street from the civic center and an easy walk to the main commercial area downtown (15 - 20 minutes).

The staff isn't very friendly. They didn't really make any attempts to ask if they could help us out finding our way around town. The map they provided was a bad photocopy of a bad map of the city. They weren't unfriendly, just not hospitable.

Unless downtown or the civic center is a big part of your visit to Pensacola, I'd seek a better value elsewhere. You'll need a car in Pensacola anyway so you're going to be driving no matter what.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yehaaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek H, Manager at Pensacola Grand Hotel, responded to this review, 10 January 2014
First off, thank you so very much for taking the time to post your comments. They certainly can help us to do even better. New Years Eve in downtown Pensacola has become very popular and our hotel sells out every year. The hotel is a buzz of energy on that night. Regardless of how busy the hotel is, we strive to give each guest individual world-class service. I will pass your comments on to our Guest Service Manager and we hope to see you again next year.
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Cincinnati, Ohio
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 January 2014

My wife and I decided to stay at this hotel while visiting Pensacola because of the price. We looked at hotels on Pensacola Beach Island and the middle Island and this by far was the best value. It's a 15 minute drive to the island so not bad, and this hotel has plenty of parking and is a short drive from restaurants, bars, and the Blue Wahoos Stadium in downtown Pensacola. The historic lobby is really neat to walk through; the rest of the hotel, where the rooms are, is well kept '90s modern. The room and bed were very comfortable. Many people mention the train that passes the hotel, we just asked for a room on the quiet side of the hotel that faces the convention center, while you could still hear the train, it wasn't overwhelming.

Right down the street is a great bagel place called Bagel Heads. Everyday we'd stop there for breakfast and also buy bagel sandwiches for lunch which we'd take with us to Fort Pickens National Park (Gulf Islands National Seashore). The beaches here were beautiful and comfortable with restrooms and lifeguards compared to the dirtier and overcrowded city beaches.

Also, if you like historical homes, be sure to drive through the Pensacola neighborhoods, there are very nice historical Victorian homes to see.

  • Stayed July 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Ben L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crestview, Florida
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 January 2014

Overall a nice historic hotel, kept clean & maintained well. Lobby and hallways have a lot of old furniture, some older decorations as well. The bar has decent price on drinks & they were good! Our room was a double on the 10th floor it was clean & bathroom was as well but lighting was dim for getting dressed(makeup, hair) the hotel was busy & the atmosphere was fun on New Year's Eve.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pensacola, Florida
Level Contributor
278 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 31 December 2013 via mobile

The hotel decor is aging (think 70's green marble and a lot of gold) but it's clean and service is great. The train depot is cool, and the views of the bay are incredible, just don't expect anything too fancy. It's a good value for the rate. They are doing the best with what they've got.

Stayed December 2013
Helpful?
Thank Katie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy, Texas, USA
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 December 2013 via mobile

Overall the hotel was good. The reason for the low rating is the restaurant. The food was not edible, in fact they did not charge us for any of the three courses for three people! The food was over spiced, the desserts was soaked in a horrible sauce. The room was very clean and we did not notice the noise of the trains! The reception staff were very good. The historical building is something to be seen.

Stayed January 2013
Helpful?
Thank Airlinekits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review, 30 December 2013
First off, thank you for the feedback. I appreciate your kinds words on the lodging aspect, as far as the dining went, we simply cannot fix something that we're not aware of. So thank you for pointing out what went wrong.
We pride ourselves on every step of the guest experience from making the reservation, to staying with as and on to your dining experience. I have forwarded your concerns on to the Chef and he is aware of your experience. This is certainly not the normal. Please give us a call at 850.433.3336 should you be back in the area. I promise that you'll enjoy a much better meal than this time. Happy New Year!
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Additional Information about Pensacola Grand Hotel

Property: Pensacola Grand Hotel
Address: 200 E Gregory St, Pensacola, FL 32502-4963
Region: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Welcome to the Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot, which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, an in-house gift shop, numerous rooms and our Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breathtaking views of Pensacola Bay and Historic Downtown Pensacola. We are pleased to offer a Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls, and sleep amenities. The Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center. Our hotel has received countless service awards; therefore, we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Pensacola Grand Hotel Florida

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