The hotel was tall, thus allowing us a room on the 12th floor with a great view. Loved how the whole side of the wall was glass down to the floor. Lots of pillows; bed was comfortable; room was clean. Hotel was right downtown in the old part of Pensacola and was a perfect location.
The ladies at the registration counter, no matter the time of day nor what we were doing, were dressed casually and not in a uniform that matched each other, and were not too friendly in checking us in. When I asked about directions to a locale, they only provided a very bad copy of a map of downtown. That was it. No offer to help locate it on the map and there was no one else in the lobby for them to help. Late Saturday night we got more interaction with the security guard to include getting the elevator for us than the lady who was half asleep at the counter. They were just very unprofessional looking and acting. When we did check out Sunday morning the staff at the registration desk seemed awake and happy to have a job yet they too were not in any type of dress code.
For $130/night at Crowne Plaza, we could have received better service if we had stayed only five minutes out on I-10 at one of the many $80/night hotels instead. Very sad to see what use to be a better grade hotel going downhill through sloppy management of their registration staff.
- Official Description (provided by the hotel):
- Welcome to the Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot, which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, an in-house gift shop, numerous rooms and our Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breathtaking views of Pensacola Bay and Historic Downtown Pensacola. We are pleased to offer a Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls, and sleep amenities. The Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center. Our hotel has received countless service awards; therefore, we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more less
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- Also Known As:
- Crowne Plaza Pensacola
- Pensacola Crowne Plaza
- Pensacola Grand Hotel Florida