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Pensacola Grand Hotel
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Reviews (508)
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All reviewstrain stationthe crowne plazacivic centercorner roomhost hotelbeautiful architecturebay centerlobby barfront desk staffdirectly across the streetlight sleepervery nice hotelhistoric downtownthe room was nicestaff was friendlyup to dateminute drive
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Reviewed 17 July 2009

From the outside of the hotel to the inside of the room, we were not disappointed. The room was very well appointed and clean. Staff was very friendly and helpful. The beds were very comfortable! The 1912 Restaurant was very good and the service was excellent.

  • Stayed: July 2009, travelled as a couple
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1  Thank HiltonHeadIslandNavy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded 7 August 2017

Thank you for the five star review! we appreciate you choosing us to begin and end your stay here in the heart of the historical district. we hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2009

I spent two nights here while in Pensacola for business. It's an interesting hotel, built on the site of an old train depot. The lobby and conference areas have black and white photos taken when the station was operational, antique furniture and a library. The staff in the restaurant and bar were friendly. I had a very nice room, just not much of a view. The only negative is that trains still run by this location at all hours. Despite being awakened at 5 a.m., it was kind of cool to watch the train from my window.

  • Stayed: June 2009, travelled on business
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Thank FSU2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded 8 August 2017

Thank you for the lovely four star review! we hope to see you again in the future!

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Reviewed 15 June 2009

The hotel staff was the rudest I have ever encountered. They are unwilling to accomodate their guests in any way. I don't know how the night manager could keep a job in hospitality management. We asked for more towels at 4:00 pm and they never came. We asked for directions and again nothing. At the end of our stay we asked if we could split the hotel room in half and the manager told us there was no way to do that. We were told prior to check in it would be fine. These are just a few examples of what we encountered during our short stay. We are low maintenence guests and they couldn't accomodate our needs. I would reccommend staying anywhere else in Pensacola. You are sure to have a better experience.

  • Stayed: June 2009, travelled as a couple
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3  Thank KelliWMobile_AL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded 7 August 2017

we do apologize for you bad experience with us. Contact us so that we can possiblly resolve the issues you expressed.

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Reviewed 30 March 2009

This hotel is wonderful. It is clean, roomy, and the service was wonderful. I stayed here after my business flight out of Pensacola was cancelled and I was stuck for the night. As you can imagine I was not happy about having to stay another night but this hotel made that go away.

The receptionist was friendly and very helpful with getting a ride scheduled for me to the airport early the next morning. When I ordered room service they said it would be up to 30 minutes and it was only about 10. Everyone I encountered was helpful and friendly.
The room was very clean, the bed was comfortable, and the TV was a nice flat screen with movies for you to order.

I would defiantly stay here again if I had the chance and would recommend this hotel to anyone in the area!

  • Stayed: March 2009, travelled on business
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Thank aggiejlh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded 7 August 2017

Thank you for the five star review! we appreciate you choosing us to begin and end your stay here in the heart of the historical district. we hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2009

We stayed at the Crowne Plaze last night, as we were in Pensacola for a concert at the Civic Center, which is conveniently right across the street. We loved the rustic ambiance of the hotel, set in the 1912 train station. Sitting at the bar for drinks before/after the concert was nice, although would have been nicer if smoking was allowed in the bar area. The room was beautiful with nice furniture and very comfy beds with nice linens. My only complaints are that the walls are very thin and there are no "black-out" curtains, and our room window faced directly East. So if you intend to sleep in during your stay, good luck because by 8am it feels like you are under a spotlight. Otherwise, very nice place to stay and will definitely stay again next time we attend a show in Pensacola.

  • Stayed: February 2009, travelled as a couple
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Thank jasminstar317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded 8 August 2017

Thank you for the lovely four star review! we hope to see you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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