I booked this hotel on booking.com...my first experience of online booking. We got there and the place was empty and the guy at the front desk was VERY rude. Judging by the looks as we pulled up, we wanted to look at a room before staying. It was HORRIBLE!! It smelled bad, there was open electrical outlets, holes in the wall....the pool had a tarp over it. The carpet was disgusting!!! I have two small children and no way was I staying in this dump!! After talking to booking.com to try to cancel my reservation with no fee..the front desk guy said "not my problem, just go!" I ended up getting charged over $60 and didn't even stay. I will never go through booking.com again!! I'm a front desk agent myself and I would be fired on the spot for treating my guests the way we were treated. DO NOT STAY HERE!! It is a DUMP!!
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- Also Known As:
- Western Inn Pensacola, Florida