Im a Gold Marriot member. I wasn't greeted fairly. I wasnt greeted at all. I was ignored for 5 minutes until another Marriot Team Member approached the desk (other than the one playing on her cel phone). The only thing stated to me was: ID and credit card. No personal contact whatsoever.
I asked for a feather free room as stated in my profile. This was not complied with.
I requested this again, and re-requested this an hour later, as I was ignored.
Apparantly, they were pre-occupied with something other than guest services.
I did end up getting 2 feather free pillows; that would be great if I were the only one deathly allergic to feathers . It sucks when you have to bring your own pillows on trips because the hotel is incompetent.
Did I say this was a reward stay? Grade 5 hotel my @ss!!!
I tried to contact the "Elite Service Line" multiple times. They are open 6 am to 1900.
No help whatsoever. Maybe if I call tomorrow............
To be continued> Im not utilizing a free reward room on a POS hotel. Im positive the Hilton Diamond desk would have corrected these errors.
Stayed August 2013 Value
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