On Friday 6/1/12 my husband, son and I arrived in Ft. Lauderdale gearing up for a 8-day cruise out of Port Everglades. Unfortunately, we had hotel reservations at Cocoa Beach which happens to be three hours away from Port Everglades. I mistakenly thought our cruise departed from Port Canaveral as opposed to Port Everglades. Opps! I realized our mistake upon our arrival in FLL when we were asking about the free shuttle to Cocoa Beach! We cancelled our Cocoa Beach reservation and realized that there was a Hampton Inn in Plantation. We had stayed there before and loved it!
I spoke with Debbie Cote and she was as friendly and helpful as I could have hoped for seeing that I felt terrible for making the error. The Hampton Inn, staff were able to accommodate us for that evening and sent over the shuttle to pick us up. Pricila, Elizabeth, Schivana and drivers Walter and Sergeo were wonderful. The night before our flight to Florida our son broke out with a nasty rash from a vaccine reaction and our pediatrician prescribed a couple of medications to take on our trip just in case we needed them. We didn’t have time to fill them in Chicago, so we decided to do so in Ft. Lauderdale. Debbie and Pricila gave us directions to a cople of pharmacies. We walked to the closest one only to find out that they couldn’t fill them. A larger pharmacy chain was able to fill the prescription but it would not be ready until the next day right at the time we needed to depart for the shuttle to the port. Walter was kind enough to take my husband to the pharmacy right before leaving and was not grumpy or irritated. Just helpful and funny.
We are so thankful for the understanding, the friendly staff, the best customer service and personal touch your staff showed us. We truly were so blown away by the kindness and sincere care that I had to say something.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, Travel Republic (UK), Ebookers, getaroom.com, TripOnline SA, Evoline ltd, HotelsClick, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Hampton Inn Ft. Lauderdale Plantation reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hampton Inn Ft. Lauderdale Plantation Hotel Plantation
- Hampton Inn Plantation
- Plantation Hampton Inn
- Hampton Inn Ft. Lauderdale Plantation Florida