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“Dogs barking, broken appliances, no towels”

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Sheraton Suites Plantation, Ft Lauderdale West
Ranked #2 of 14 Hotels in Plantation
Certificate of Excellence
Port Saint Lucie, Florida
Level Contributor
125 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Dogs barking, broken appliances, no towels”
Reviewed 13 August 2011

Title says it all. I finally complained again at 10:30 and the clerk said she'd speak to the manager...dogs stopped barking a little while later Sounded like there were 3 of them! Then this morning the coffee pot would't work. Other than this the room was clean and comfortable. We won't be back! There's a nice Hyatt Place around the block that we usually stay at but we needed a suite this time and they didn't have any.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sailright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 23 August 2011
Thank you for notifying us about the noise disruptions giving us the opportunity to respond and take care of that for you as quickly as possible. We apologize that the coffee maker did not work and regret any inconvenience this may have caused. We will attend to it right away and appreciate your feedback. Although your accommodations were found to be fresh and comfortable and our staff accommodating, we were disappointed that we did inspire a return visit. Your comments, positive or otherwise are important to us and we thank you for your review.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (158)
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Wokingham, United Kingdom
Level Contributor
359 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 12 August 2011

We stayed here for just one night and were impressed with the quality of the Hotel. I will not spend too much time on the location aspect as this is well recorded in other reviews. We managed to always park directly outside the Hotel so did not feel that there were any security issues etc. The roof top pool was brilliant - if only all Hotels were able to accommodate one! Yes the Hotel is looking a little tired - but not "down at heel" and if you can a get a "Priceline" deal, it's a bargain considering it's a 4* Hotel. As the adjacent Mall is vacant be prepared to drive for most things - but this is not really an issue as everything (Malls, restaurants etc) are within close proximity

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Scene-set
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 23 August 2011
Our heated rooftop pool is a highlight for many of our guests offering an opportunity to relax and unwind after the day’s stresses. We’re delighted to hear how much you enjoyed the pool as well as the convenience of our location to many wonderful dining options and great shopping. Thank you for sharing your experience with us. It would be our pleasure to welcome you back in the future to Sheraton Suites Plantation, Ft. Lauderdale West!
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Victoria, Canada
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 July 2011

We have visited Florida many times, and we ALWAYS stay at Sheraton Suites in Plantation. It's convenient, the rooms are amazing and CLEAN, and the staff is great. The roof top pool is always clean and a great place to relax after a long day of shopping at Sawgrass. I wish all hotels were as good as this one.

  • Stayed January 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Runandwander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 9 August 2011
As a returning guest we truly appreciate your review and your loyalty. The rooftop pool at the Sheraton Suites Plantation Ft. Lauderdale West is one of our highlights and we are glad to hear you enjoyed it. Sawgrass Mills is just one of the many great shopping locations we are close to, on your next trip check out Westfield Broward Mall as well! We look forward to welcoming you again on your next visit to Florida!
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brooklyn ny
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 July 2011

Stayed there 10 nights. Price was good, room was comfortable, location fine, parking good, staff friendly, check-in easy. It was my 2nd stay at this location. I found it to be well maintained, quiet, and the front desk personnel was quite helpful. I appreciated the information volunteered by the desk.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank iamfromny08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 9 August 2011
Anytime a guest is inspired for a return visit truly makes our day brighter! The quiet location of the Sheraton Suites Plantation Fort Lauderdale West makes for a great getaway whether traveling for business or pleasure. We are pleased our staff was helpful and provided you with useful information for your stay. Thank you for your review and we look forward to your visit with us again!
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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2011

Went to a concert nearby and got this hotel through Priceline. I was very happy with the hotel, would stay again with no discount if I had to be nearby. Large enough suite, sliding doors to separate sitting room from bedroom, nice bathroom. I enjoyed the large pool on the top floor, watching the jets heading into fll and nice view of the surrounding area. Hot tub was nice also. Small exercise room with tv that I did not use located next to pool. All the staff I came in contact with were very pleasant. Free wifi in lobby, not sure about guest rooms.

  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
Thank HarrysOldPlace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 20 July 2011
We are glad you enjoyed your stay with us and the access to great local events, being especially convenient to the Bank Atlantic Center. It is a pleasure to hear you enjoyed the pool and spacious rooms which are wonderful places to relax after a night out. Your kind words about our staff are greatly appreciated. For future stays, Wi-Fi is available in guest rooms for a small fee with complimentary Wi-Fi available in the public areas. We hope you will stay with us again at the Sheraton Suites Plantation, Ft. Lauderdale West the next time you are in the area!
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Greenville, South Carolina
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 July 2011

This is a lovely property, well maintained, very friendly and helpful staff. One major annoying issue: Guest room doors slam loudly and shake mirrors and walls when closing, this issue includes not only the room you are staying in but every room on hallway. Management would be well advised to install some type of closing device on all guest room doors. If you are a light sleeper, you would be well advised to stay somewhere else. Guests coming and going at all hours create a lot of door slamming noise.

Room Tip: Ask for higher floor rooms facing east.
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ilovelisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 20 July 2011
We truly regret that your stay was disturbed by the door slamming of other guests. We will be discussing this issue with our maintenance department in order to try to find a solution to this problem for future guests. Your kind words about our staff are greatly appreciated and we are glad to hear they were helpful. Thank you for sharing your experience and we hope you will stay with us again.
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Bethesda, MD
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 June 2011

I am a Gold Starwood Preferred Guest so hoped to get a nice room and my expectations were completely shattered when I woke up after having checked in late at night and finding this view. I also assumed a "suite" would have a door between the bedroom and the sitting area, which is part of the reason for choosing this hotel (traveling with a teenage son). The only privacy is a sliding door though. I didn’t use the pool but it did look nice.

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank SophiavdB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 14 June 2011
We appreciate that you are a Gold Starwood Preferred Guest and regret that the room did not meet your expectations. The Sheraton Suites Plantation offers 4 varieties of suites to accommodate different needs and budgets. We encourage all guests to visit our site for all the wonderful details of each type available. Thank you for your review and staying with us at Sheraton Suites Plantation, Ft. Lauderdale West.
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Additional Information about Sheraton Suites Plantation, Ft Lauderdale West

Property: Sheraton Suites Plantation, Ft Lauderdale West
Address: 311 N University Drive, Plantation, FL 33324
Phone Number:
Region: United States > Florida > Broward County > Plantation
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Plantation
#5 Business Hotel in Plantation
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Suites Plantation, Ft Lauderdale West 4*
Number of rooms: 263
Official Description (provided by the hotel):
Sheraton Suites Plantation, Fort Lauderdale West, is an all-suite, newly renovated, full-service hotel within walking distance to the Broward Mall, close to major office complexes, and just 10 minutes from the beach. ... more   less 
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Also Known As:
Sheraton Suites Plantation, Ft Lauderdale West Hotel Plantation
Sheraton Plantation
Plantation Sheraton
Sheraton Suites Plantation, Ft Lauderdale West Florida

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