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“Good Hotel if you can book at a good price”

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Sheraton Suites Plantation, Ft Lauderdale West
Ranked #2 of 14 Hotels in Plantation
Certificate of Excellence
Wokingham, United Kingdom
Level Contributor
359 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
“Good Hotel if you can book at a good price”
Reviewed 12 December 2012

This was our second stay at Sheraton Suites Plantation for one night prior to a catching a cruise out of Ft. Lauderdale. Booked through Price Line (as before) it represented excellent value for money.

We requested a quiet room on an upper floor and this we were given - away from elevators and passing guests.

The hotel, a year on from our first visit, is looking a little tired - but don't let that put you off - the rooms are spacious and with five pieces of luggage ! - room to comfortably move around - sliding doors that close off the bedroom space are a great boon - especially as so often there are "shouters" in hotel corridors at all hours of the day and night.

As we found on our last visit the desk staff are reasonably efficient but not at all welcoming (they could learn a lot from Hyatt Place Hotels Group in this respect)

Free parking outside the Hotel is useful and although , as well documented, the vacant Mall that the Hotel is attached to is no great problem it is becoming very dilapidated and does the Hotels general appearance no favours.

Having said all this - at the right price I would stay again for the convenience of the location and the suite type rooms.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scene-set
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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966 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (158)
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English first
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 December 2012 via mobile

Stayed for 3 nights this week. Rooftop pool (heated) with jacuzzi are a big selling point. Location isn't terribly far from Fort Lauderdale. About 10 minutes to downtown. Free parking (big pet peeve of mine is hotels who charge for parking). Rooms were large, small living room, double sinks, nice strong shower. 2 flat screen TVs. We did have to pay $22 extra daily to get a 2nd bed so that was a bit annoying, but otherwise a great stay.

Stayed December 2012, travelled with friends
Helpful?
2 Thank Sumblink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 12 December 2012
We’re glad that you enjoyed our pool area! Our heated rooftop pool is certainly a great place to unwind and has become a favorite among our guests. The level of detail that you’ve provided in your review is very much appreciated and we’re happy to learn that our accommodations met your expectations. The next time you visit the area, we hope you’ll choose to stay with us again at the Sheraton Suites Plantation. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, CA
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 3 December 2012

Stayed here for one night. We flew in on a red eye so we arrived early morning. When we arrived at about 8:30 a.m. we were told that no room was available because they were sold out the night before. That is acceptable. But was not acceptable was the attitude of the lady in the front counter. She told me to come back at 1:30 p.m. This is after I told her that I had 2 children and 2 elderly people sleeping in the car outside. She went on to tell me that their policy is 3:00 pm check-in and this is "high" season for Florida and I should know that. This woman should be trained in hospitality. Instead of regurgitating hotel policy and her own 2 cents, she should have been taking my cell phone number and offering to call me as soon as a room became available; not tell me to go away and come back in 5 hours. The "front desk manager" also did not offer much more but he was more polite. It wasn't until we talked to the GM that we were finally given rooms at about 11:30 to Noon.
The room is good and parking free. But the area is far from the touristy areas of Ft. Laurderdale.
There was also a party across the hall from our in-laws' room and security could do nothing to quiet them down. We asked for a refund on that room and we were given one without hassle which was nice.

Room Tip: One close to the elevators as the elevator bank is very far from most rooms.
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank raylaw323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 12 December 2012
Thank you for your review though we regret that your experience with us didn’t reflect the high standards of customer service that we strive for. On behalf of our staff, we’d like to apologize for any inconveniences that you and your family experienced upon your arrival. I can assure you that your review will be shared with the appropriate departments to strengthen our commitment to providing the best in service to our guests. We hope that you’ll allow us another opportunity to welcome you back again.
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Fayetteville, AR
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 November 2012

We stayed here for a couple of days before a cruise. I got a good deal, %50 off, free internet and breakfast. When I looked on the check for the breakfast buffet it was $14-the food was no better than the best western plus free breakfast we ate the day before. It’s a small buffet style. It was free so no complaints. I would not want to pay full price for this hotel, it is in an old vacant shopping mall, and the hotel is showing some age.
The rooms are large and there are sliding doors between the living area and the bedroom area. I could watch sports center and my wife was able to sleep in! The carpet was new in the room, but the carpet in the hallways is dirty and seems a little old. We stayed on the 8th floor and although there was a bunch of soccer kids in the hotel it was quite.

Room Tip: 8th floor was quiet.
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NWAFayetteville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 26 November 2012
Thank you for choosing the Sheraton Suites Plantation prior to your cruise. While we’re glad that you enjoyed a quiet and peaceful stay on the 8th floor, we regret that you were not overall pleased with your visit. We’re truly grateful that you’ve shared your concerns regarding the condition of our hallways and please rest assured the appropriate departments will be reading over your review.
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Port Moody, Canada
Level Contributor
133 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 November 2012

We stayed at this hotel for 5 nights. The room needed some serious cleaning. The walls were dirty, the bathroom wasn't cleaned adequately... Rather that stating too many negative details - I'll just sum up that the housekeeping staff need training...a lot of training.

The hotel itself was the usual Sheraton expectation. Reliable. The pool is up on the roof and is surrounded by fans, which make the relaxing experience a wee bit noisy.

I wouldn't return unless the housekeeping issues are addressed.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CRChica01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 19 November 2012
Thank you for taking the time to share your feedback with us, as it seems that there are certain areas that require our immediate attention. While we deeply regret that you room was not at its best for you upon your arrival, we sincerely appreciate you bringing these concerns to our attention. Rest assured, your review is being passed along to the head of our housekeeping department and we’d like to apologize for any inconveniences that you experienced. As we make the necessary improvements, we hope that we get the opportunity to welcome you back again.
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Tampa Bay
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 November 2012

Stayed here for one night prior to a cruise. Location and staff were great. We booked this room using AA airline miles, but upon arrival, the reservation could not be found. Front desk staff handled the situation promptly and all ended well. Booked the King Suite room, which was a great layout. Separate bedroom and living area, with a frig, microwave, coffee setup, etc. Split bathroom with dual vanities was also nice.

Bed comfort was a slight disappointment and not on par with similarly priced hotels from other chains. Bed linens were clean, but a bit "tired" from lots of use and laundering. Maintenance seems to be suffering slightly as we'll, which was pointed out in another recent review. Our room was sorely in need of some paint touch up in several places. The safety latch on our door was loose, and the bathtub area definitely needed attention (caulk separating around tub, grime around fixtures, etc). Hallway carpeting on our floor also had lots of dirt spots and either needed a good cleaning or replacement.

The main restaurant was closed for sit down seating, but the lobby bar was open and we were able to order off the restaurant menu. That actually worked out well, but still a bit odd that their restaurant was closed for seating.

One annoying issue with Sheraton is their handling of room wireless Internet service. There is a free(shared) option, and a premium option for 9.95 per day. We were never able to connect from our room using the free option and eventually caved in for the paid option. The paid option is definitely faster than what is normally experienced with hotel wireless access, but still overkill for just doing email. Sheraton would be better served to do away with these confusing options, stop trying nickel and dime their customers, and just offer free wireless and be done with it.

Overall, it was still a good stay in spite of the few issues pointed out above. We would consider staying here again, but would also shop around a bit more before doing so.

Room Tip: King suites are a very good option if you desire a larger space and like having a real living area w...
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 19 November 2012
We truly appreciate you bringing these maintenance issues to our attention, as feedback from our guests is an important part of improving our services. For any inconveniences that you experienced, we sincerely apologize. Please keep in mind that we do offer complimentary wireless Internet in our Cilantro’s Lounge. As we pass along your review to the appropriate departments to re-emphasize the high standards we wish to deliver, we hope that you’ll allow us the opportunity to welcome you back again. We’re honored that you chose to stay at the Sheraton Suites Plantation prior to your cruise and it would be our pleasure to welcome you back. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
orlando
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2012

We went to the hotel for a conference on November 10 we had a King bed suite. The Staff was great the housekeeping lady was even more amazing. The only complaint I do have is that the restaurant staff is VERY SLOW we were sitting there for breakfast and it took 10 mins before anyone acknowledged us and I came back later to get a coffee and it took 15 mins to get a cup of coffe to go. But other than that the room was very spacious very comfortable for myself my fiancee and our 6yr old daughter. Would highly recommend it aslong as you dont plan on using the restaurant.

Room Tip: 8th floor was very quiet the view was not so great
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jessie1214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSuitesPl, General Manager at Sheraton Suites Plantation, Ft Lauderdale West, responded to this review, 19 November 2012
We sincerely appreciate you sharing your impressions with us though we truly regret any inconveniences at our restaurant. It’s disappointing to learn how long it took our staff to serve you and we can assure you that your review will be shared with our restaurant manager. While we regret that your experience at our restaurant didn’t match the high standards that we strive to achieve, we hope that you’ll allow us another opportunity to welcome you back to the Sheraton Suites Plantation. Thank you for your review and recommendation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Suites Plantation, Ft Lauderdale West

Property: Sheraton Suites Plantation, Ft Lauderdale West
Address: 311 N University Drive, Plantation, FL 33324
Phone Number:
Region: United States > Florida > Broward County > Plantation
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Plantation
#5 Business Hotel in Plantation
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Suites Plantation, Ft Lauderdale West 4*
Number of rooms: 263
Official Description (provided by the hotel):
Sheraton Suites Plantation, Fort Lauderdale West, is an all-suite, newly renovated, full-service hotel within walking distance to the Broward Mall, close to major office complexes, and just 10 minutes from the beach. ... more   less 
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Also Known As:
Sheraton Suites Plantation, Ft Lauderdale West Hotel Plantation
Sheraton Plantation
Plantation Sheraton
Sheraton Suites Plantation, Ft Lauderdale West Florida

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